Customer Reviews for 35th Avenue Lock & Safe
(U-Haul Neighborhood Dealer)

312 reviews

12450 N 35th Ave Ste 30   Phoenix, AZ 85029

(602) 298-9455

Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(602) 298-9455

12450 N 35th Ave Ste 30
Phoenix, AZ 85029

Services at this Location:

Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

RUSTY L. 
Rating:
4.0

Customer did not leave a comment.

Rashell S. 
Rating:
5.0

They were good and friendly good service thank you

ERNESTO R. 
Rating:
2.0

The guy needs to work on communicating he is a rude old guy.

SERGIO V. 
Rating:
4.0

35th Ave location was hard to find at night.

William L. 
Rating:
5.0

Dave was so friendly. He even apologized for the issues i had. Even though it was not his fault. I highly recommend this location for your uhaul needs! Thank you Dave!

Erica S. 
Rating:
4.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Nothing

CLINTON O. 
Rating:
5.0

Customer did not leave a comment.

RICHARD N. 
Rating:
5.0

I just wanted to say that I have an older IPhone and it doesn't have the most updated operating system. So I had a little trouble with the online check in, but the customer service rep I called was very patient with me and immensely helpful!! Thankfully a lot of what she had for info on the iPhones was for the newest but she still explained it in a way I found it on the old system. It's silly I know and the explanation is all over but I just wanted to make sure they got noticed they were excellent and helpful. Also the gentleman at the pick up location was very helpful, friendly and fun! I would recommend that location a thousand times over!!

RYAN C. 
Rating:
5.0

Customer did not leave a comment.

Michelle R. 
Rating:
5.0

Wonderful friendly and knowledgeable

DEBRA S. 
Rating:
5.0

Dave did a wonderful job making sure I had the best equipment available. If I every needed a U-Haul in Phoenix again, I would check with this store first.

Darren J. 
Rating:
5.0

The guys at this location have taken care of me both times I've had to rent a tow dolly, and both times ive been left with some of the best customer service ive ever experienced. These guys know how to make you feel important, Dave helped me out considerably with the questions I had about different options to get a car to LA and another back from LA and it work out perfectly

MAURIZIO P. 
Rating:
5.0

Great service, friendly, helpful. True pleasure. Definitely using again.

John B. 
Rating:
5.0

Drop off location people working there were excellent and helpful great guys

AHMED A. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

All the staff was great and helpful and very polite. Chuck and Dave were very professional. They explained things to me to where I could understand them. Could not have been a more pleasant experience. Quick and easy. I would definitely recommend them.

Alice P. 
Rating:
1.0

A $23 clean for what? It was clean.

Alexander A. 
Rating:
5.0

Nothing! You Are SO Very Good, Efficient, Detail-oriented & Convenient

DEBORAH M. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

TERRIE ANN D. 
Rating:
5.0

Dave was a great help. Getting me going and making it fun in the meantime.

SCOTT R. 
Rating:
5.0

Customer did not leave a comment.

Christinia P. 
Rating:
1.0

Online said the equipment rented would be ready in the trailer for 24 hr pickup. The dollies were not. It's a good thing we decided to pick up during open hours, otherwise we'd have to make a seperate trip again. This location is dirty, the worker is rude and makes inappropriate jokes, and making me write my personal information down on a slip of paper? It was worrying, why did he need that again for uhaul (he claimed they required it) when I already gave it online? And it's literally a piece of paper! No uhaul logos, just plain paper! I'll never use this location again! Such an uncomfortable experience.

Jennifer C. 
Rating:
5.0

The manager was very friendly and absolutely amazing. I recommend people use this location because he made you feel like you were a family member.

Kimberlee C. 
Rating:
3.0

Customer did not leave a comment.

Dylan H. 
Rating:
5.0

everything you did was excellent customer service as far as I am concerned. Friendly, funny, only took a few minutes to get me out the door and on my way. Thank you

KARA B. 
Rating:
4.0

Dave was very helpful 👍

Scot L. 
Rating:
5.0

Customer did not leave a comment.

Miranda F. 
Rating:
5.0

Customer did not leave a comment.

MONITA P. 
Rating:
5.0

Customer did not leave a comment.

Maria O. 
Rating:
4.0

Customer did not leave a comment.

THOMAS J. 
Rating:
3.0

Was disappointed to find that I paid for a dolly and furniture pads that were not in my rental

Kasey S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth P. 
Rating:
5.0

Everything was perfect!

mike F. 
Rating:
1.0

Was overcharged

Destin F. 
Rating:
2.0

Customer did not leave a comment.

Mike A. 
Rating:
2.0

I have always picked my dropped off location!. I received an email to drop it off way on the other side of my address. By 11am. New to me. On top of that! I called and told them I'm running late. It was 10:51am gonna stop put gas. They took the keys. No walk around! Or telling me about my deposit. I cleaned it. But still paid 12.50 for the cleaning. plus 40.00 extra day! Charge . Was 45 min late

CICILIA L. 
Rating:
5.0

Professional and courteous service.

PATRICIA S. 
Rating:
5.0

Customer did not leave a comment.

Phillip B. 
Rating:
5.0

Customer did not leave a comment.

Kimberley P. 
Rating:
5.0

Customer did not leave a comment.

Kimberley P. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLEY R. 
Rating:
2.0

The trailer was not tighten down over ball hitch Almost had an accident when it it popped off hitch and began to sway on roadway from left to right

Rachael M. 
Rating:
3.0

Customer did not leave a comment.

Amy D. 
Rating:
5.0

Customer did not leave a comment.

jeremy S. 
Rating:
5.0

All good

Jose M. 
Rating:
4.0

Customer did not leave a comment.

Andrew L. 
Rating:
3.0

Customer did not leave a comment.

lindsay P. 
Rating:
2.0

I was charged $20 for leaving the trailer there after hours, which I was never told to me that there would be a charge for that. The site is also poorly identified.

Kirk H. 
Rating:
5.0

The wate time for mobile to complete approval, I had a wated 30-45mins just for approval had a schedule for 12pm to rent the truck for 4hrs. Only got to use it 3hrs. Advice approve first instead of us having to wate and waste time we pay for

Brandon W. 
Rating:
5.0

The shop owner Felix and his coworker Dave were super friendly and helpful towards me and my boyfriend. They were both incredibly kind and we enjoyed the rental experience through them! Thanks so much! Absolutely nothing different needs to be changed to improve at the location at this time in my opinion.

KAITLYN S. 
Rating:
4.0

On Thursday July 1, 2020 Rented one of your U-Haul trucks, the AC does not work it was very hot in the cab.

Lorna V. 
Rating:
4.0

Customer did not leave a comment.

GARY R. 
Rating:
5.0

Customer did not leave a comment.

Rae N. 
Rating:
3.0

Went in to rent truck and trailer but told I didn't reserve them, trailer had no lights, waited 6 hours to get fixed. Trailer rental location staff were helpful.

Kevin C. 
Rating:
5.0

Lower the price ????

Charles C. 
Rating:
5.0

Customer did not leave a comment.

RANDY G. 
Rating:
4.0

speed up the in-store rental process.

John G. 
Rating:
2.0

The 24/7 option to pick up the vehicle was not working. The vehicles are parked across a parking lot away from the trucks and it took a few minutes to figure out which business door was the correct one to pick up the keys. In all fairness it was more the nationwide system of U-Haul and not that particular location. But the maintenance on the truck should have been taken more seriously. CHECK ALL THE TIRES before taking a truck!

Pamela T. 
Rating:
5.0

Dave was awesome! Quick and considerate, easy to understand and communicate with. Felix also very helpful and generous, very efficient. Will be going back there for any other moving services I might need! 11/10

CARLOS S. 
Rating:
2.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

perfect

Robert R. 
Rating:
3.0

Customer did not leave a comment.

Billy P. 
Rating:
5.0

Customer did not leave a comment.

Drelicia P. 
Rating:
4.0

Customer did not leave a comment.

Darlene S. 
Rating:
5.0

Great i wouldn't change a thing. Thanks guys. Lora

Lora L. 
Rating:
4.0

The staff at this facility was very nice and it was very easy to rent will rent again from them in the future

Kory S. 
Rating:
5.0

It didn't seem like an official U-Haul rental place. Besides that, I like that more of these places are around. I didn't have to travel too far to rent a moving truck; it was convenient.

Guadalupe C. 
Rating:
2.0

Stop using non Uhaul locations

TED B. 
Rating:
5.0

Everything was great. Very friendly folks.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Anita H. 
Rating:
1.0

I've used other U Haul locations in the past. This one by far was the worst experience I've had with U Haul. Took an Hour and 15 minutes to get my reserved truck. The staff was checking in trucks from the previous day to send back out right then. No acutal fuel check was done and when I got into my truck the fuel was off by 1/4 tank. Also ordered and charged for 12 moving blankets only got 6. U haul agent actually called my wife 2 days after we returned the truck and asked us when we were going to return the truck!! Then they called the staff at the location and he said oh ya it's here. The customer must've put the keys in the wrong place.. I'm like you've got to be kidding me!! Anyway...I would suggest nobody use this place unless you have free time on your hands to try to undo a mess that will undoubtedly be caused by this staff!!

Mark W. 
Rating:
1.0

Too confusing. Not easy to find lock boxes, need more signs and need more instruction. And better explaination of what is expected of purchase and with mileage

Shinai M. 
Rating:
5.0

owner was awesome

RALPH L. 
Rating:
3.0

For out of town use of U-Haul it was very expensive. Having to fill up every 3 hours, and each fill up being expensive really was discouraging.

Michael T. 
Rating:
5.0

The young lady that helped us was very efficient and helpful with our rental.

Nicole M. 
Rating:
5.0

Customer did not leave a comment.

Codi H. 
Rating:
3.0

Customer did not leave a comment.

Sandra M. 
Rating:
5.0

Customer did not leave a comment.

Sergio R. 
Rating:
5.0

Customer did not leave a comment.

CHARLES R. 
Rating:
2.0

They over-charged me and I responded to the email and I've never recieved a response. I rent often and won't rent there again.

Kristina W. 
Rating:
5.0

Customer did not leave a comment.

PERRIN O. 
Rating:
5.0

Nothing it was a pleasant experience, thank you

Richard Scott H. 
Rating:
5.0

Customer did not leave a comment.

MARGARITA M. 
Rating:
5.0

Customer did not leave a comment.

MARK Z. 
Rating:
5.0

The staff was great! The lady was awesome!

Marcos S. 
Rating:
5.0

The lady that worked wit us was VERY NICE AND JUST OVERLY COMMITTED to fact that my brother and I where in a very tight spot and had been for a couple of days. I belive her name was Patty? U-haul needs to give her a raise and a award!!!!

Sylvester W. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
2.0

The uhaul had a tire warning light on when we were checking in. we called roadside and the woman who helped was rude and unhelpful. Our roadside assistance person was given the wrong address to our location cause of the "gps". After the repair the tire light remained on. The truck also road awful when switching gears

Victoria Q. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE M. 
Rating:
5.0

Customer did not leave a comment.

Anya S. 
Rating:
5.0

Awesome service by Felix and Ms. Reyna. Very friendly and very nice to deal with from initial reservation to pick-up to return / Luis Torres

Luis T. 
Rating:
2.0

Climate control broken

WILLIAM L. 
Rating:
5.0

Super friendly and helpful

Jennifer H. 
Rating:
1.0

A homeless person was sleeping in the back of one of their trucks. Person wasn't there at the time my sister and I took the truck but the lady that gave it to us didn't check the back like she said she went to do. We got to our destination and open the back of the truck, to see a homeless person stuff all in there. Even a bucket of urine, drugs and lots of other stuff was all back there. We had to call the lady out to our destination and have her bring us a new truck. She came and also called her boss and he was rude to her and us. Like very disrespectful as hell. We even asked for our money back and he didn't want to even do that. We ended up using another truck to get our stuff finished and when we went to drop it off. The lady gave. To us half price, yet mind you they had already changed us but my returned money they said I'd have back still hasn't came. Please do not go there. They don't even lock there trucks over night and people get in the back of them. Never had this happen before at any other actually Uhaul place but this was at a 3rd party one at the key shop off of 35th ave and cactus, right in the same plaza as pep Boys. Police even had to be called because the stuff found in the back of the truck. Usually Uhaul places lock theirs but the lady said her boss don't allow to to lock theirs.

DISHEKA D. 
Rating:
1.0

My truck was not there. Had to wait over 30 minutes to just get connected to agent to get disconnected. Becuase transport closed on Sat operaors on phone were stumped. Terrible service.

kathleen S. 
Rating:
5.0

Customer did not leave a comment.

JOEL B. 
Rating:
5.0

Customer did not leave a comment.

Adelaida F. 
No reviews have been submitted for this location.

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