Customer Reviews for 35th Avenue Lock & Safe

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of 35th Avenue Lock & Safe

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kathleen S. on

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My truck was not there. Had to wait over 30 minutes to just get connected to agent to get disconnected. Becuase transport closed on Sat operaors on phone were stumped. Terrible service.

JOEL B. on

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Adelaida F. on

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Michael S. on

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Good job overall

Amy C. on

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Archie F. on

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William C. on

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Great staff

Jeffrey M. on

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Renting U-Hauls is a side business at this location. It is a locksmith shop in a small strip mall. The store is tiny and crammed full. There is very little parking for trailers. I had to drive the trailer all the way around the mall to leave it out back.

Paul C. on

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Michael R. on

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This location is awesome ???????????????????? Best customer service I’ve had in a long time????????

Jordan T. on

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Sarah J. on

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Lizbeth S. on

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STEVEN D. on

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I think my evaluations previously said it all. The vendor was just great.

Eugene Y. on

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Tim M. on

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Joanna R. on

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SHARLA O. on

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There is no room for improvement. I can not think of anything they could have done better. They were friendly, helpful and very patient with me and my phone problems. They even stay open an extra 1/2 hour because I had to run home and get my credit card. This place is truly PROFESSIONAL all the way!! The truck was as clean as when it was brand new. It always seems like whenever you rent a car or truck that you usually have some bad experience either with personel or billing and you walk away feeling only frustration and regret that you even thought of renting. Not this time. And after 3 days of moving, it was a relief to go home and rest without stress. Thank you so much to those who helped me. God Bless You!!

William A. on

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thomas P. on

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The only contact I had with the drop-off location was over the phone. They found the trailer and inspected it and found it to be clean and in good condition. The people I spoke with (Vincent and Felix) were very nice and helpful.

KYM J. on

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Loved Felix!

ALICIA F. on

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They had issues with our reservation twice. The first time, they called and accused me of lying when I said that my email confirmation listed a different drop off date than they claimed. Then they charged us an extra $80 and claimed that our truck was 2 days late (when again, we had email confirmation that this was not the case). Rather than working with us, they charged us and told us to call district and sort it out. They didn't give us the number for district and instead told us to "Google it."

Mario C. on

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Two gentleman working were completely unorganized. Had appointment to pick up at 1:30 pm. Had no record of me booking. Wasted 40 minutes of my time before I was able to drive the rental. Will never go back.

LANCE E. on

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Took the old man 2 hours to figure out how to use you website for me to get a car trailer ridiculous

Peter B. on

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My most recent experience with uhaul was very pleasant and quite nice to be honest. However, I cannot say the same for my roommate who had experienced technical difficulties with her vehicle until she needed to have it towed for fear it may have further issues. It would be nice to have know that uhaul was willing to simply foot the bill for the vehicle and made sure she was taken care of in some fashion (such as a different vehicle to us, after the first had troubles), and made a good effort for customer experience. This is not a reflection of my rental location, just a comment as a whole.

RUTH H. on

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Fast and easy, Great job!!

ray P. on

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The personal were very helpful and the trailer was one of the best towing trailers I’ve ever towed. I would definitely recommend this facility to others. Thank you for a safe and worry free trip.

APRIL K. on

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phil P. on

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James J. on

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DeVisha F. on

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My dolly was not in the truck when I pulled off the lot. Usually they are and so I have been waiting on a reciept with my final charges. Also it was a slow process. I'm used to getting in and out quickly.

vida C. on

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CARL R. on

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Dude at the lock shop was awesome! Thanks