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Miranda W
Customer Reviews for 3811 Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No dolly that I paid for
Brendon CI made a reservation to pick-up truck at a u-haul store over the counter in Marion IN, u-haul decided to rearrange the place of pickup to an on-line pick up and I was not notified as of that, I picked the store in Marion IN to be able to do the over the counter because I only use a flip phone not a smart phone (problem #1) and also 30 some miles out of my way. (problem #2). Luckly my daughter was with me and was able to get on app after several calls to u-haul customer service and the location we picked up the truck from would not call us back. (problem #3) When got to the location to start moving, we had no utility dolly that I reserved on the contract (problem #4). My daughter went to another u-haul store In Marion IN to get a utility dolly and she had to sign another contract and pay for it again. (problem #5) When we returned the truck and the dolly to the store in Richmond IN, 11/24 we could not get on the app to return the key. My daughter returned the key on Saturday morning 11/25. (Problem #6) I was charged for the Utility dolly with the contract and another charge appeared on my credit card beside my daughter paying for it in Marion IN. So, we have been charged 3 times for this utility dolly. (Problem #7) Then 3-4 days later a U-haul person called my daughter wanting to know where the utility dolly was, that it was to be returned to Wilmington OH. Where u-haul got that location, we have no ideal. (Problem #8) This experience with u-haul was very frustrating.
Kathy MSeemed run down. Was closed on a weekday.
Christopher GI was not supplied with the appliance dolly as ordered and had to improvise because I was too far from any other UHAUL location. It would help for the location to double check the order.
David BI had reserved an appliance cart online, but this location did not stick them! They substituted a smaller dolly, but really had wanted an Appliance cart for moving washer & dryer.
Dennis BYes I would definitely recommend 3811 auto they are great people
Robert LCommunication, maintenance on equipment.
james fCool. Thank you.
Richard GVery accommodating
Howard WGet your gravel driveway graded
BEVERLY JService was great picking up and dropping off the truck. Can't think of any way to improve.
Roger PKeep up the great work
chris bThe rental smelled like smoke. It would be nice if the rentals are smoke free.
Allen TBetter lighting in entry and parking lot for key drop off and after hours service.
Natalie IVery inconvenient rural location with road closures making access very difficult. Key drop-off location not well marked outside the building; when door opened an aggressive dog bark is what greeted the customer. Not a pleasant experience.
Bob PI had to drive 35 miles to get available truck and paid fuel and mileage only allowed 60 miles for move
Avery HFriendly and helpful staff. Could have used some help hooking up the 6X12 trailer. Overall though a great dealership.
MARK VBe open on Saturday or on a scheduled dropofff.
Beverly JThis location is the closest to us being that we live in a rural area. The guy who helped us wasn’t sure how till by plate would work, but he assured me that he will call me if I owe anything.
Henry LThis is the best place we have ever rented from best service
Byron CYou have really good employees at this location they seemed to care about business
JEFFREY RI thought it was an extremely rough gravel road to get back to the business.
Gerald HBetter customer service
AMBER CYour website sucks so much for UHAUL 24/7. The servers need some serious work. We had full LTE service (we could load other webpages easily) and couldn’t load the Uhaul pickup website—so we couldn’t get into our truck until an hour and a half after arrival and customer service calls. This is not the location’s fault. It’s UHAULS infrastructure for the 24/7 pickup. Will be looking for other rental services from now on.
Caleb GExtremely professional and helpful. The lady that assisted me was awesome. Complete process did not take 7 minutes. Top notch.
Thomas BHad a problem getting it at reserved time.U-Haul made it right tho.
Kelly RThis location was 30 minutes further from my reserved pickup location. The long gravel drive was filled with huge mud puddles. My vehicle, trailer and boots were nasty by the time I left. The drop off was the same. However, I was also not made aware the location would be closed Saturday at 350pm. So was trying to confirm trailer turn in procedures online after moving all day and expecting to talk to someone to confirm receipt.
John DLocation was closed when I dropped off so I just left keys in drop box. So I did not enter location or deal with any personnel.
Kevin S3811, aka Tyler did a Fine job helping us to get what we needed - Will Definitely used them again when I have need for U-Haul !!
Jonathan GU made my move so easy and affordable...I would recommend to anyone...
Carolyn CNeed to fix the driveway into the business - it's in very poor condition.
Douglas FRenting by phone was terrible. Talked to fast talking kid in Arizona that said the trailer was confirmed but I would get a call for confirmation? Got two meaningless e-mails and no call. Called again to find out when and where I could get the trailer that I had paid for and got nice lady in Georgia that that helped. Initial communications was the PITS. The trailer worked out very well but the process of obtaining it was terrible. The Harford City guy was good.
James RSomebody can call me for a complaint that needs to be resolved from Thursday
Richard PIt fell on a holiday. we only rented a hand truck for one day. Our truck broke down on the road. So we were going to take it back the next day. Next day he closed early. Day after that it was a holiday. Veteran day. Any way he charged us for veteran day and for the day he closed early. We will never use them again
Pamela WI was charged a $15 cleaning fee and the sad part is the trash that was left in the trailer was the trash that was in it when I picked it up. $15 is $15 dollars but the $15 cleaning fee will keep me from coming back and renting there that is a fact
Ryan SThe equipment and people were very good, but the location turns into a muddy mess after a rain.
Mike SI appreciated the customer service, especially in lending me a lighting adapter to fit the connector in my truck.
KEVIN DDark and hard to find with no gas stations within 2 miles I am glad I was not there alone. It was scary.
Maria Mfirst time i rented a uhaul trailer here an everything went well
Phil B