I rate this location as excellent because of the kind and thoughtful service the owners give-every single time. I live near several neighborhood dealers and several Uhaul branded locations. I have options. I stumbled across 3D because they were the only location with the trailer I needed. I won't go anywhere else in SLC-if I can help it. I have a furniture company and use U-Haul cargo trailers quite frequently. The entrance to their lot is a bit tricky but they will help you with it. These guys are great. My first-and usually last-call is to 3D. They earn your business.
SAM S
Customer Reviews for 3D Auto Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was clean inside, but the maintenance was not done. The location had very friendly staff, but poor location, and in the back of an adult magazine store. Store was all torn up due to remodel.
Jason FNothing
Jack GFriendly, professional service.
Timothy LThe agent is friendly.
Yahampath MI believe the left rear turn signal is out on the vehicle I drove Inspect signals, lights and wipers frequently as you don’t notice until they are needed
Paul MMake sure all trucks are cleaned out
John PHonestly, they were very courteous, friendly, eager to assist getting the e-bikes out ohe u haul. It was snowing! They all told us at different times to stay there, have a seat. Casual conversation. Maybe U- Haul should give the stores
Holly GThe employee who checked us in and helped us set up the trailer was exceptionally kind and very helpful..
Robyn PStaff was great!
Russelle Hthis was just a drop off location. Parking lot seemed small but fine. I did not go inside.
lisa aDrop-off took 5 min
DANIEL HBeyond impressed with the customer service on both ends of this trip. To start the gentleman was more than willing to switch my reserved trailer to a larger one once I realized it was too small, he was polite and friendly the whole time.
Jeremiah MDrop off was after hours. No specific improvement suggestions come to mind.
Frank BAll good.. thanks for all you do
DAVID BJeff at U-Haul went above and beyond when he did not have to. I'm so grateful for the kindness of U-Haul and staff here in Tonopah. I would recommend them to anyone anywhere and thankful for their kindness and hospitality. Thank you!! No doubt that the you will be well taken care of when here.
Leilani cI was completely happy with the service and product received at this UHaul location.
Shawn WThe person who checked out the truck to me was kind, courteous, and very helpful. The truck was in good condition and very clean.
karen nWhen i showed up to pick up my rental there was no associate present to help me with my rental. There was a the party gentleman that tried to help by taking down all off my personal and financial information on a piece of paper. Huge fraud concern. This third party person had no clue what he was doing nor did he know where the keys were for my rental. We spent over an hour at this location trying to pick up our rental and the sales associate never showed. Eventually i was helped by an online associate who ultimately helped me get my rental an hour later
Nathan PWhen I picked the trailer up, the tire looked low, and the gentleman said it was fine and had been checked. The tire pressure when checked was 7.5 pounds. They had not checked it and it was prime for an accident. Tire inflated to 63 pounds and the other tire was at 55 pounds, also inflated to 63. Very dangerous checking out a trailer with 7.5 pounds of air in the tire.
Jim PExcellent customer service, Simply the Best you Uhaul experience I’ve ever had. I usually rent from the larger corporate location one but it’s always a total zoo. These guys were great. Definitely will use them again.
RYAN CThis was great! Quick fast easy and everyone was super nice!
Christine HThere were no employees at the location to speak to, the store is openly connected to a porn shop which was absolutely disgusting to witness. Not only that my contact wasn’t closed out for 6 weeks. I had to be the one to call and get it taken care of. I will never be using uhaul again. Terrible experience.
Oliver AGreat help.
Vincent SIt may not look like a U-Haul place from the front but the service is wonderful. I greatly appreciate having them there.
Tracy ASuper convenient location and efficient process. The owner was very nice and easy to work with.
paz oI loved the smooth and well detailed service! Highly recommend 👌
Laurent MExcellent place to go rent a truck
Joseph PThe gentleman helping us was awesome. We will definitely use them again!
Nancy NBest Uhaul experience I've ever had! Will only be using this location in the future. The staff on site was incredibly kind and helpful and the equipment was extremely well maintained.
ELIZABETH HThe owner himself came out and greeted me. He thanked me for coming and returning the equipment. He was friendly and made me feel important and valued as a customer. I was actually impressed with his character and pride.
Anthony BThe uhaul person was not there and the person in the adjacent video store just wrote down my license info and gave me the keys and did not know what was going on. This was after the original location where I was supposed to pick up the truck did not have it there and did not notify me until I showed up and also told me they are not a uhaul dealer and could not help me even though there is a “authorized uhaul dealership” sign in their store.
Jordan SThank you
Dennis SYou were great! Fare priced, super nice people, easy process; this will be the only U-Haul place I go to when I need it.
WYATT VAmazing customer service, was so nice and helpful!
Thomas PI was double billed, you could stop doing that!?!
Aaron FSmall place, very good manager, Bossat, made this an easy location, great customer service, will go here again.
Heather CYou can decrease the gallon price of gas you charge.
Cansu TGreat place to rent from, reasonable rates and great customer service. They go above and beyond to make ones moving experience as pleasant as possible.
Michael SPrompt courteous especially respectful service.
Paul BThe gentleman who runs this service is absolutely outstanding! A wonderful man who was more than accommodating! I will use this location again when we have to move again. I cannot say enough good things about the service that I received from this location
John BThey were very helpful!
melanie jWhile I would recommend the location they didn’t have the 15 ft truck I wanted. The move took longer and I had to make several trips to move my items. That resulted in going over my estimated miles and being charged a few bucks more.
Christopher BThe person who gave me the Uhaul when I first picked it up was very nice. The person who I dropped it off to was one of the rudest people ever. I parked the Uhaul in the wrong spot apparently(there are no signs indicating where to park) and then he runs out of the store yelling at me and asking if I’m incompetent and I haven’t even talked to the guys yet. After I moved the truck to the correct spot he said I “parked like shit” then proceeded to take the keys from me and repark it at which point I just walked away and left. Location was good but if I could rate the staff it would be a 0/5
Bridger FMy experience was good. Customers in front of me reserved a dolly but the location didn't have one. I imagine that was frustrating.
Tyler SI am not from Salt Lake City. The place was hard to find.
Kelly Mwell attended but there is not much space, they asked me to leave the equipment outside on the street, which I refused
CESAR REmployee was a half hour late, was left waiting for him to show up.
Stephanie DThe truck was absolute crap! It was dirty on the inside (as in...never have been cleaned or even wiped down). The passenger side mirror didn't work, it wouldn't stay in place. The steaming wheel didn't come down. No ramp (even though there is a place for one). The whole truck jumped forward when I stepped on the brakes; it felt like the brakes were not functioning right. I will never rent from Uhaul again, nor will I ever recommend Uhaul as an option to others. IT WAS UHAUL WHO SWITCHED LOCATIONS FROM MY ORIGINAL RENTAL PLACE DOWNTOWN. 3-D Auto shouldn't be in business!
Kathryn RIt’s in the back of a porn store. The truck had a leaky seal on the door creating a loud noise while driving.
DAvid OThe cabin of the truck had a pair of sunglasses, a receipt, a lot of debris and a splatter mark on front of the passenger seat. The sides of the truck had been tagged and the staff wasn't very customer service oriented. I felt life a bother more than anything
Jesse HIt was easy to park here and find the drop off box. Once again the app closed down in the middle of the check out process and did not let us complete the process fully.
Michal S