Drop off location was in an alley like street, no one was present for drop off and we had to park the truck on the street.. seemed a little sketchy, called to ensure that I had the right place
Stephanie S
Customer Reviews for 3SOB
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Terrible location. It was a tiny garage shop, very unprofessional. They were busy and didnt want to do any kind of walk through. I didnt sign any paper work. An hour later I get an invoice saying the gas was returned low which was incorrect. I didn’t think i would need to take a picture of the gas guage before i returned it. Extremely unhappy with this location
RYAN CI arrived five minutes early to my scheduled appointment time at noon, and found the door to be locked. I then had to reach out and call to ask about my appointment, to which I was told to wait 5 minutes. I waited a total of maybe 10-15 minutes, this wasn't an awful wait but it didn't feel as if my time was respected. I would hope in the future that there would be someone ready at the expected appointment time to greet me, especially considering that my trip with uHaul was an extensive one (therefore quite expensive). I would also like to mention that there was trash found visible in the front of the uHaul I rented. I didn't state this on the survey provided when I picked up the truck because it only took a minute to clean, and I didn't want any further time wasted on explaining the state of the truck when I had a 25+ hour drive ahead of me. While none of these issues caused much grief for the move as a whole, it just felt unprofessional coming from such a well known company as uHaul.
Angelica AGreat customer service
JAMES YThanks
Frank SWash equipment, be on time.
Jeff HThe cab of the truck was muddy
Becca MJosh was.nice but did not bother to make certain that our car was properly strapped down to the trailer. He explained it but didn’t DO it thus it was dangerous and 300 miles later 2 truckers noticed it and strapped it down properly. This was at the South Santa Fe location. It wasn’t his fault. He was overwhelmed with people. The Garrden Lane pick up of the truck itself earlier in the day was ok. But the trailer pickup ws bad as described above.
Ben SThere was a low tire message preventing me from seeing the odometer until after becoming familiar with the controls. Also, the van was wedged in between two other moving trucks and was fairly difficult to get it out and then back in upon returning it
Russ HTruck was in great shape. Location owner was super helpful and accommodating
Matthew MNothing I can think of, it was fast easy friendly and convenient.
William CNo one was there at 3 in the afternoon. Drop box available ty.
Josephine GThe manager was incredibly helpful and flexible with my rental, and due to demands on the day, I required a great deal of flexibility. I was incredibly pleased with his willingness to work with us. Would HIGHLY recommend this U-Haul location to anyone who is looking for great service!!
GAIL HThank you 😊
Kristina SHad to ask a neighboring business where the location was. Not clear at all. Signage in the app and photos were outdated… garage pictured in the photo was either the wrong garage or outdated photo. Car parked a block away from keypad and not in the spot it was described it. Took me 30 min to figure it all out.
ilya nI’ve rented from Arron twice in the past few weeks and drive past other U-Hauls on the way to his yard. Excellent service and you don’t wait for your rental it’s ready to go!
TOM SNothing Arron was on top of everything!!! He even let me borrow a receiver as I forgot mine. Made my day!!!
TOM SIt was all around good service
Anthony MSooo much friendlier and by far greater service than other U-Hauls. I will only use this small U-Haul place. The guy here is dialed on service, speed, efficiency. I can be an extremely critical reviewer and this guy absolutely nailed it
BRIAN BPersonnel were very helpful. A bit crowded though. Somewhat unique location.
TERRY OThere great!
MELANIE MAaron was Great! Professional and helpful. Thank You Aaron.
CHCK RLove the smell of a local autobody shop.
Angela VImprove billing so that it's transparent enough that you can tell if you're being overcharged before it's too late. Relocate to someplace other than an industrial hole surrounded by urban blight
Thomas MVery helpful
donnie gSuper quick and easy.
Nathan OThe Uhaul truck I received, that I was notified was "inspected" by Uhaul, had a hole in the fuel tank. 800 miles into my cross country trip, I noticed the puddle of gasoline under the vehicle. I was told to call the national Uhaul number 1800-468-4285 to submit my complaint. I then received a $150.00 refund for undisclosed reasons, despite having spent over $500 EXTRA dollars in gasoline on top of the cost to fuel the truck for the trip. The LOCATION of the Uhaul was difficult to find, after I went to the Uhaul on my registration I was sent to this location. The Uhaul on the registration declined having the equipment I needed for the move. They offered no support to find the location and an incorrect address. All of this was reported to the receiving Uhaul facility in Philadelphia.
Zachari BEverything went just great, I cannot identify anything to improve upon
donald dDrop off was simple and easy. They took care of everything without any hassle whatsoever. They even gave me a courtesy call a couple hours before to check to see I will be needing additional time.
Vanessa BAaron was very helpful and friendly. Would come to his location again.
Sierra GWasn’t confident that truck and dollie were both being returned correctly. The associate seemed distracted .
DEBRA F??
Timothy ENothing, I grew up in the south and this experience reminded me of good people. I really feel bad for not remembering the guys name but he was just that, a good dude. Reminded me of an uncle I have. U-Haul isn’t exactly in the business of building relationships as you are probably one and done, but this guy has it. Thanks from a Texan that needs to get a Coloradan licenses, one day!
Kyle SGreat job! This spot was recommended to me and I will pass on the ease of rental to friends and family!
Lila DNice folks
Timothy EDrop-off location was very far, and there was a much closer location willing to accept it but when we called Uhaul would not let us drop it off there without fees
Briana CFriendly owner, easy process. In and out was probably 5-7 minutes.
NATALYA IA little worried when the pick up location on the reservation changed the day before pick up but everything worked out fine.
James MFast service no complicated and excellent attention
NESTOR AIt was hard to find. The truck we rented was not on location. We had to drive to another street to pick the truck up. The wiper blade on the passenger's side was loose and almost came off during our long drive from Denver, CO to Dallas, TX. We were also never given a document to annotate the damage to the truck. We had to call the place back to make sure we were not charged for any of the previous damage. At the last minute our original pick up place was changed to the secluded, off-site place because the truck we needed to rent was not on the original booking site and it was further away from where we originally scheduled the pick up.
Dana CAn entire side mirror was missing makingbdriving the truck nerve wracking. Also non of the extras a requests were provided and I wasn't even made aware of that.
Tyler GAaron was great and super helpful, highly recommend and will come back to this location when I need another box truck
John JThis owner scammed me. He mislead me into retiring it at his location and then charged me $280 plus the original reservation from the pickup. He did absolutely nothing and charged me $280. I asked him if I could drop my truck off at his location and never did he mention it would cost me an additional $280. He shouldn’t be a business owner. He doesn’t understand what the word ethics means. If he had any dignity he would refund what he stole from me. Don’t go near him. I’ve already reported him to the BBB.
Kevin JFriendly and professional service.
George LEverything went exactly as expected. Very pleased with my experience renting from this location.
Gary HThere was no SOB3 or 3SOB lot so just had to guess and park it next to other uhaul in a dead end road.
Kaitlin BPerson I talked to was very nice. Place itself didn’t seem super clean or inviting
Jennifer RThe service and friendliness of the staff were great. They were friendly and attentive
Mike JI received texts and phone calls from the personnel from this location, and he was very informative and polite. He told us that if no personnel was present, we could return the vehicle, drop the keys and go. However, when we returned the vehicle, and after reading the drop box instructions, we found we could not just drop keys and go. Pictures needed to be taken of the vehicle, odometer readings, gas-gauge readings, etc. had to be provided. Also, we could not park on their property. They did provide a lot where to park, which we could not find. We called and was told to park on the street a block away, which we did. If there was this much information and problem in returning the vehicle, then personnel needed to be present. One of the worst experiences for a vehicle return.
James GAaron was super accommodating and very friendly
Jen TPlan to use site again soon for pickup and moving box..
Kent CVery friendly and knowledgeable. Great experience with this location.
James KThe guys really helped me out and got the rental setup and I was on the road in no time. Very pleased!
Debra BAppeared closed, but a representative came out and took the vehicle and keys. He was friendly and professional. However, gas level was entered below the level it was returned at.
JOSHUA FLocation was a little hard to find initially. Once I got there everything was great and easy. Very friendly staff.
Leonard SHave a uhaul rental place with an office not a drop box, filled out duplicate info on. Website then app. Waste of time.
Dan EThe truck was a block and a half down, there wasn’t working a/c it was a HOT day! And there wasn’t any gas in it when it was supposed to have 1/4 of a tank. The gas can was open, and it was on E.
Rachel Gonly trailer they had , tires with less than 1/32 tire tread and I was going 1300 miles. this trailer should not have even been on the road at all.
Scott ADown an alley with no parking.
Valda MThere is no place to park anything. It is in a crowded alley
Valda MI had made a reservation for a 15" truck, furniture dolly and 2 sets of furniture pads. I had a few emails from U Haul in the immediate days before the scheduled pick up to confirm the reservation. We got there on the day of the reservation to pick up the truck. We waited in line for 20 minutes. When we go to the front of the line the helper said my truck wasn't there. A couple trucks had broken down and another one hadn't been returned yet. The helper told us the nearest place to pick up the truck, another 20 minutes away. We had no choice but to drive there. It put us behind schedule for moving as we had scheduled helpers on our end. I understand all of that happening, and that's not under anyone's control. I just wish I would have gotten a phone call beforehand stating this, and that I should head to another U Haul place to pick up the truck in the first place. When we went to pick up the truck, the helper there said they didn't have the dolly or pads, and they directed me to another U Haul place to pick those up. We went over there and did that, then went back to the second place to get the truck, to be told that there was a dolly and pads in the back of the truck after all. We went back to the third place to to return their dolly and truck so we wouldn't have to do that at the end of the day after moving and when we are all tired. I asked if we could return the truck to the original place we rented it from as it's very close to home. I was told I could not, so when we returned the truck we had to make the 30 minute drive again to do so.
Angela JThe personnel were friendly, but the location was pretty sketchy. I also experienced an equipment failure during my trip, A fastener for the latch on the back of the trailer broke, allowing one of the doors to fly open. I lost a few items before another driver alerted me to the issue. Fortunately, I was able to find a bolt to re-attach the latch.
Susan JVery friendly staff, checking out the truck was quick and easy, and the truck was very clean.
James VThe owner of the establishment was friendly and easy to deal with. It was out of the way, but his service made it worthwhile.
Ricky RThank you guys!
Jake SThe guys just had their process dialed. Extremely knowledgeable and proficient. Awesome price for awesome product and service.
BRIAN BNothing. Everything was awesome, thank you!
Michelle CSignificant trailer drop off issues. Facility supposed to be open till 5:00, I arrived at 4:45, was closed. No way to validate drop off, paperwork stated $20 surcharge for phone drop off validation. Tried to use Uhaul app to validate. First verification code arrived 4:56 - site insisted I was dropping off truck and wanted photo of odometer. Tried again, second code arrived 5:03 - said I was dropping off truck, wanted photo of gas gauge. Called facility number and left voice mail that I was dropping off trailer at 5:11. Tried app again, third code arrived 5:17, wanted photo of clean trailer and drop off location. App would not upload photos. Gave up and called 800 number at 5:20, was on hold till 5:45 and got wonderful customer service agent named Marilyn who just laughed and said most of her service calls involved the app not functioning. She validated my drop off for no charge. So what can you do to improve things for the next customer? FIX THE DAMN APP!!!!
Bruce HI didn't receive clear instructions about how to pick up the vehicle using only my device. Thankfully there was an employee able to assist me.
Roger P