Customer Reviews for 3Sixty Depot
(U-Haul Neighborhood Dealer)

Rating:

3.0

Bring the carrier to the store I reserved it through. COVID is no longer an excuse to require customers to go get their reserved carrier at some remote, inner city pick up area without any compensation. Not the fault of this location, this is a UHaul issue.

Rating:

5.0

Uhaul rep here was cool as hell and very accommodating, I will rent from here in the future for sure.

Rating:

3.0

I ordered 12 blankets and received 6. I ordered a dolly and received two furniture dollies instead. It was an after normal hours of operation. There should have been sone notification that the requested items were not available. If you can go during business hours you will probably be ok.

Rating:

5.0

The truck had a lot of animal hair in the back. Some spider webs with spiders. That I ended up up bitten by.

Rating:

5.0

Truck was towed due to powertrain problems

Rating:

1.0

The reason I rate it poor - there was NO ONE there. I did as requested to call but no one came to the location. First I left without dropping off the trailer and went to a “Real UHaul” dealership. I was informed that all I had to do was drop the trailer and take photos of the drop off. I went back and dropped the trailer as instructed. I did not like it - it seems a poor way to do business. In the future I will only schedule drop off at a real Uhaul location. On the property other individuals were present not affiliated with the business working on other personal vehicles. Not a business molded I embrace. If this is a direction of business that Uhaul embraces I will look to another similar company in the future. Or make sure I deal with a full Uhaul location rental AND Return when the rental is one way.

Rating:

1.0

There were pigeons and trash everywhere.

Rating:

1.0

I was auto charged $36 for fuel when levels were the same as check out

Rating:

1.0

Half of my $130 invoice was for gas + refueling fees. I returned the truck exactly how it was. Absolute scam. I guess that's why you don't buy a Uhaul from a laundromat.

Rating:

5.0

Thank u for letting us use ur truck to help us move..

Rating:

3.0

Everything was fine except for returning it. The app would not work, it kept streaming circles. Then it would direct me to call number associated with returning the truck and no one would answer. I spent probably 30 minutes going in circles until I finally just went ahead and went inside the facility and was told that all I have to do is put my key in the box. Not the best experience returning. Also I could not figure out how much gas I was supposed to put back into the truck as I didn't pay attention when I first got it which I should have. But I didn't and couldn't figure it out. Dumb me dumb them dumb dumb

Rating:

4.0

When dropping off the units, to disclose all the fees and cost of the units, and refund unused fuel expense to the renter.

Rating:

1.0

This location has no working contact number. The invoice was much higher than expected but I could not reach out to anyone. Crap location honestly

Rating:

2.0

They charged me extra even tho i gave them exact gass in uhal

Rating:

3.0

We called and no one answered. Had to go in and make sure everything would be ready for us.

Rating:

2.0

Please keep your fierce looking dog at home.

Rating:

3.0

Called the location before pick up and a little girl kept picking up and hanging up on me. Had to drive down there to speak to someone. Just a little unprofessional

Rating:

3.0

They didn't have any of the equipment I needed (dollies etc). They only had the truck itself.

Rating:

3.0

The location has a weird drop off area but staff were friendly and helpful.

Rating:

5.0

I didn’t understand how the gas credit work - but it was explained when I returned the truck, so I know for next time - thank you

Rating:

2.0

You closed early and didn't tell us nor did you provide any info on how to return through the website. We had to call another location and it took an extra 45 minutes to figure out the return, delaying our plans for the evening.

Rating:

1.0

I was charged an $40 fuel fee, the female I rented it from, clearly stated the truck was on empty and just return it empty. I returned it with more gas then what was in it when I picked it up. Once returned I was Charged and the customer representative Chris Valderrama Manager was rude.I only rented from Uhaul (loyal customer) and now I won't rent from them anymore because of the way I was treated today. I spent over $600.00 on this rental alone, I have spend thousands of dollars with Uhaul and they disrespectful me because I followed the directions of their representative. The people they have working for them is costing thousands to save $40.00 .

Rating:

1.0

they charged me 136.88 for 12 hrs. I ordered a dolly and a furniture dolly. They only had the furniture dolly still charged me me for the appliance dolly. There’s a $20 charge if the truck is brought back after hours. I brought it back like 30 mins late so I’m good right? Nope next day there’s a $170 charge. You think they tried to fix it? nope

Rating:

3.0

This was not an official U-haul dealership. It was very disorganized and not inviting, at all. We had one interaction with an individual, who only told us to park around back and do the self check-in. This was exactly why I avoided this type of place when I chose my return location. U-haul contacted me and asked me to drop off there, instead. The self check-in was pretty painless. It made me nervous just dropping off a trailer at an odd location.

Rating:

2.0

They were closed not much space stuff was everywhere

Rating:

5.0

Awesome service. Will be returning

Rating:

3.0

Personnel were polite, though I was surprised to be asked to unhitch the trailer myself

Rating:

3.0

Store smelled like rotten food. Lady was pleasant. I ordered 2 bundles of blankets, they did not have them. 1/4 tank of gas was a bit unpleasant.

Rating:

1.0

This place was a dump and I had to hook up the trailer myself. I had no instructions. There was a riffle leaning behind the counter, and guy was loitering in the business trying to sell me tools. I have rented from Uhaul for years. This was horrible. My first reservation could not be filled and I was sent to Tempe, and that trailers lights did not work so they sent me to the business I just described

Rating:

3.0

service was friendly and helpful would rent from them again

Rating:

2.0

I reserved truck and trailer for Payson pickup well in advance. UHaul called me 2 days before pick up and told me I had to drive to Tempe Az taking 3 hours out of time I did not have. No compensation for my time or even the additional $100 or so of gasoline expense. If I can not rely on UHaul I will use Penske.

Rating:

5.0

These gentlemen went OUT OF THEIR WAY to help me. From start to finish … I am now a location loyal customer for life. I am so thankful.

Rating:

2.0

I had reserved a 5x9 trailer 4 weeks in advance at McClintock location and received a phone call and text confirming it’s availability the day before pickup. On day of pickup, at 8:30 am I was told the trailer was not available! But was told the only 5x9 trailer in the lot was reserved and not available for my reservation. The sales person then transferred my reservation to this location inconvenient to me to drive to get another trailer! WHY offer reservations if you will not honor them?!

Rating:

1.0

Maintain equipment. Have trailer loaded and ready at pick up time. Have knowledge on equipment use and hook up. All trailer tires were deflated by at least 20 psi per tire. Extremely dangerous when towing.

Rating:

3.0

No one was there

Rating:

5.0

Nothing....customer service was good and the prices were very reasonable

Rating:

5.0

The owner was amazing to work with, and highly recommend this business. Great people!

Rating:

5.0

The easiest process in renting from U-Haul I've ever had. Service was excellent, the truck was clean and ran great. I will use this location for my U-Haul rentals from now on!

Rating:

1.0

The owner of this place did not know that he needs to add an extension to hook my car electric's line with the trailer. He claimed first that my car's line was too short to reach to the retailer one. Then he claimed that my breaks lights was off and he sent me to Auto zone to fix it without any need for that. According to auto zone sales person my breaks were functioning very well and no need to do anything. The problem fixed after the owner called an expert who told him to add an extension. He wasted 2 hour plus of my time in a very hot weather for no good reason other than he did not know how to do the job properly. Very poor situation.

Rating:

5.0

The owner of the 3rd party pick up location is the best thing happened to me during my entire moving. He was nice, friendly, available and offering. I appreciate his kindness!

Rating:

4.0

None

Rating:

1.0

The business looked run down and very unsafe. Even during the day. They didn’t answer the phone during business hours. (The lady at the front was on the phone with the water company).

Rating:

1.0

I went to pickup and the depot was closed. Waited for an hour and nobody showed up. Came back again after an hour and still no one. And to make matters worse they charged me for the rent when i wasnt even allowed to pick up my reserved truck.

Rating:

2.0

Called three separate times to the location to change my rental time pickup, never updated the app. Had to finally call the 1-800 number to get it adjusted. When I arrived there was one worker there who had zero customer service skills - very annoyed they had to help me when online check in was not working properly. This was a laundromat that rents vehicles on the side. I reserved and pre-paid for a furniture dolly which, of course, was not available. All they had were appliance dollies so they charged me more for that.

Rating:

1.0

Horrible experience. Lady said truck was 7/8 at gas and it was barely half. I booked dolly and 20 furnace sheets 2 weeks ahead and she just plainly told me she didn’t have it. I asked her to get some and she said no. She also added extra insurance on the booking even though I denied it when booking it. Horrible horrible experience

Rating:

2.0

No one was at the pickup location to check the truck out until 45 minutes after the posted open hours time.

Rating:

4.0

this location doesn't show up on the app.

Rating:

1.0

Location to small