I was not happy U haul charged me for 3 gallons of gas. it was my understanding return it where the gauge was, i did and this is how uhaul makes their money, by skimming a few gallons here and there. smart move u haul. the pickup and drop off were smooth..thats it. the greedy corporate tho
Ronald L
Customer Reviews for 4 Seasons Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only trouble I had was that the mobile check in was not working so it took me 35 minutes to check in. Not the locations fault, but was frustrating trying to get the truck picked up and set me behind on my schedule because the system wasn’t working. Called a representative and they had no idea what was going on either. After that was figured out, rental went fine.
AJ PDropped off before store opened. Key drop box. Convenient, easy.
Stephen LDropped off after hours. the main problem is the Uhaul app. Trying to do a mobile return and the facility does show up as a drop off location if the facility is closed. Happened to me twice and both times i had to just leave the trailer without a check in. If the place is closed it still needs to show up as an option for mobile return
Brian ZI received 2 very annoying calls asking me to make unnecessary changes that should’ve been made at least a week in advance not last minute like the day before and the day of the rental while I have the rental. I won’t reccomend U-Haul ever to anyone. The owner of the storage facility was nice and very helpful where as everyone from uhaul directly was mad annoying.
clayton hStaff member was helpful and respectful
Andre HDon’t know at this moment
Alicia DEverything went perfectly.
Michael RDolly and furniture pads were not provided with truck as it was reserved.
Travis DAAA++ service. Great home town feel with great owners. Will use again!
Marvin BI can’t think of a thing that wasn’t done professionally. Truck ran beautifully and amazingly enough was great on fuel too. The storage unit I rented was clean and easy to access. Thank you for a great experience.
Deanna HI don't drive big trucks often and found the ride very rough. I give the service and easy of rental an A+ and yes I will rent from this location again.
KEVIN MI was told I would get 80 miles instead of 40 when the U-Haul representative called me Friday before my rental. Apparently she never did because I was charged for going over 40 miles.
Harold MWould happily do business with them again.
Holden Rover charged me
David WLovely staff
WILLIAM SOnline check in and return is definitely the way to go. Tammy was very nice and answered a few questions for us nonetheless.
Darren WThe person who gave us the UHAUL was very helpful, but the entire time from reservation to pick up we had several issues.
Ryan SNice little U-Haul location. Had the equipment we needed. Promised to get $100.00 deposit back. Didn't get the money back, even though we dropped off at the drop off location a day early.
CATHLEEN EThe truck drive like shit. There was something wrong with it. When it would go downhill the motor kept reving up. Didn’t get any chalk block for the trailer I rented
CAROL PSuper easy to get to and plenty of space to drive into.
JOANNA SMy first experience w/U-haul was the location in Pleasantville, IA. The staff was very courteous & professional. I would recommend them to any of my business contacts for all their moving/hauling needs.
PURVIS MThey were very friendly & helpful as we tried to find the pickup location, because it wasn't the address texted to us.
RONALD BThe only thing that was trouble was all the snow covering windshield and top of truck, but this is Iowa what do ya expect. I had no issues with helping broom office and snow!!😀
VICKIE LI had difficulty locating the exact truck I had reserved. I had to try the key in multiple trucks before I found the correct one. I could not tell from the app or the truck or key itself which was the correct truck until I tried the key in the truck. That delayed my time. I also had trouble getting the app to work so I could get the key for the truck. I had to wait awhile before I could speak to a customer service representative. The customer service representative was patient and helpful. I was informed that I was late and that was why I could not access the truck. I believe I was late because I could not get the app to work. I ended up losing 1 1/2 hours off of my total time and that disappointed me.
Michael IExplain to my why charges are still being made to my checking account.
Kathleen JMobile app did not work, and they did not bill correct credit card, so we had to wire more money to our old bank account. That was an additional $30 for us.
Chris OI dropped the keys in box didn't see I was to put code in keypad first. There was signs but I saw orange box after doing online thing and dropped keys in then I saw key pad saying to enter code from keys
Christina mOnline was difficult to use. Had to go inside to rent truck. Guy was very helpful.
Norma MNeed"s a tongue jack on 6x12 trailers , takes 2 people to hitch and unhitch.........
Stephen B