The young lady who helped us, Shauna, was extremely kind, making sure that I could get into the van (I use a cane). She was extremely polite and caring.
Lori A
Customer Reviews for 4 Storage Of Montgomeryville LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
So friendly, helpful, and professional
Jeffrey FThe manager is awesome. So nice and helpful.
ABBI JSuper helpful and friendly team. Got my drop off done with a smile and prompt receipt. This location cares and it shows. Very pleased.
Keith EI rent alot of trucks for my business. This was easily the best experience I had. It was so refreshing to be treated so nicely and have someone actually care about what you are saying also. I look forward to doing more and more with them!
Robert HNothing right now
Joseph KThe customer service is the best I’ve seen in a while. I would definitely recommend this location U-Haul to everyone I know.
Denien WGreat people and an outstanding service
nodir sThere was a small bug or two but in my life, that = excellent! :) Dealt with Jamie and Shawna who were both wonderful, understanding and knowledgeable. To be honest, I'll be talking with them again real soon to rent van to move my storage from Cube Smart across the street to U-Haul at this address. I'm actually excited about it! lol
Susan BThe lady was so nice and very helpful
JOSEPH WThe pickup process was difficult and took way too much time. I was not told in advance that there was added verification needed upon pickup. I did not have the additional materials with me and giving two phone numbers at 6am is difficult. If I had known about the additional info needed I would have brought it. There was a contradiction in where to leave the key upon return. Initially it said to put it in the drop box. Later it said to put it in the lock box. Unfortunately I dropped it in the drop box prematurely when I thought the process was complete. Not a big deal to me. Just a heads up.
Joseph FThe parking for truck return was horrible. I had a 15ft box truck and they expected me to parallel park in a spot that was not big enough to fit a normal SUV. I would not recommend this location to anyone.
Thomas MThe whole experience with 4 Storage of Montgomeryville was great. Manager Jamie was so easy to work with. Truck worked great. Pick up and drop off was smooth. Would recommend to all my friends who need to rent a U-Haul I will be renting from this location again in August
Jonathan HMy Custer service rep was awesome!!
Adam Lvery courteous and professional and cheerful.
WHITNEY BKeep up the good work, simple process from start to finish
Frank TStaff was great and friendly. No hold ups waiting to get the truck. Great job!!!
David BI had added moving pads to my order and they were not provided. I should have checked, but assumed they were loaded.
David PNothing that I can think of, Service was excellent!
Stacey SVery courteous staff
Donald SVehicle was behind a locked gate with no access code provided and no way to contact despite numerous calls to location and UHaul.
Gregory MThe manager was outstanding, I called on short notice and she had the truck ready when I got there. HIGHLY recommend this place!!!
Francis FStop overcharging people for outrageous and unnecessary reasons like a $30 convenience fee for gas that's 1/4 a tank. The $100 deposit is unnecessary I basically was charged over $300 for a 115 mile trip.
Rabiah TI think everything was great.
Frank DGreat experience.
Stacey SThe online face verification needs to be better especailly when it is dark It took u haul over a half hour to verify my idenity
DINO VStaff was efficient, knowledgeable and professional.
Howard GStaff was very helpful and friendly. Office was very well kept.
LEIGH IIt is your corporate level that is terrible, my sister rented a one way over a month before pickup…..without notice from corporate, the rented vehicle was not there so I was forced to rent separate vehicles from two different sites; different from where we were to pick up the original truck. Horrible!
Thomas KSomehow my trip was 64 miles and I was charged for 90.
Jamie KI was told at pick up location that if we returned the Uhaul truck before 10 am that we would not be charged for the second day. We did return the Uhaul at 9:45 on April 7 and went to significant expense to be able to return the truck before 10 am as requested. We were charged the full amount.
William HAbsolutely fantastic. Prompt, professional, attention to detail. Superb.
Stephen GI dropped off the truck after hours and left the key in a lock box. It was not clear where to park the truck in the short narrow driveway.
Mary NSite manager extremely pleasant and helpful.
Michael Mmore vehicle selection.
RODNEY SI didn't realize that my pick-up location was not a regular u-haul operation and had much trouble locating it.
David GI've been a long time Uhaul customer and all my previous experiences have been excellent & effortless (at other locations) ; however this last experience was rather strange ( & my first time using this Location). I booked a van for 4 hours online the night before my pickup and went to the office location in Montgomeryville,PA to pick up the van. The associate at the store desk asked me for my name and if I had an online reservation already, to which I said yes. He proceeded to check on his computer and handed me the key. (I asked if there was anything additional I had to do and he said "you're good to go"). I also asked how I would return the key as by the time I would return it would've been past 6pm (office closing time) and he showed me the lock box to drop the key in. I picked up the van and went on my merry way. So far so good! Here comes the weird part. At 6 pm I recieved a text message that said "Hello, We are reaching out regarding a reservation that you are currently late for pick up. Please call Uhaul Regional Office at 215-396-2754 if you would like to reschedule or update the time; otherwise it will be canceled after 1 hour." This was very odd, as by this time I was already approximately 2 hours in with the possession of the vehicle. Out of curiosity, I called the regional office to ask why I'm getting the message, since I already picked up the vehicle 2 hours earlier. The associate said that she has no record in the system showing that I have picked up the vehicle or that I have paid. She also said that as a customer it was my responsibility to make sure that I have the right paperwork and that I have paid. Also she mentioned that if I hadn't called back, she would've reported the vehicle stolen. When I tried to explain how this was not my mistake and that the associate at the counter should've ensured he had all paperwork buttoned up before handing me the key; she continued to tell me it was my responsibility and then said "I don't want to keep going back & forth with you" then hung up rather rudely. This was rather ridiculous, and I consider it gross negligence on the part of the uhaul associate who gave me the key without ensuring all my paperwork & payment was good to go. (Please note that I had completed my booking online providing all my information already , including photos of my driving license). I would like uhaul corporate to take note of this incident, as this could've unnecessarily implicated me in an offense (due to the gross negligence of a uhaul employee) while I did everything correctly. Also there should be a stricter check at the time of dispensing keys to a customer to ensure these types of silly mistakes don't occur, as they can result in unnecessary headache for both Uhaul and the customer.
OMAR HThe manager at the location informed me of a more inexpensive way to rent the U-Haul, which was not the option on the U-Haul site. The location was great, but I am unhappy that I spent maybe double the amount of money on the move than I needed to.
Jeanah HVery confusing system.
Dorothy F