Customer Reviews for Alaska Highway Services
(U-Haul Neighborhood Dealer)

61 reviews

35 Lorne Rd   Whitehorse, YT Y1A5S7

(867) 457-0081

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 12/24/2021: Closed

Services at this Location:

Contact Us

(867) 457-0081

35 Lorne Rd
Whitehorse, YT Y1A5S7

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 12/24/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Will definitely rent again - so convenient!!!

VIRGINIA L. 
Rating:
5.0

Not much. I had great service

NICOLAAS S. 
Rating:
5.0

Had a flat tire and it was taken care of in no time.

Jim R. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

GORDON C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Everything was perfect. Great service from this location, staff was friendly and helpful. Would use them again.

Alberto B. 
Rating:
5.0

The lady that looked after us was very pleasant and helpful and made the whole experience very simple and easy. I definitely would recommend dealing with this representative.

Joanne F. 
Rating:
3.0

Rented for 3 days got shuffled down to

Roderick B. 
Rating:
5.0

The service was friendly and prompt, great location

Mark W. 
Rating:
5.0

You may want to make the website more focused on what each location has, I wanted a larger trailer however was not available in my location so they had to change my order. you may want to remove or note that the certain size may not be available in this location.

Mark W. 
Rating:
5.0

While waiting for an estimated 1 hour callback wait to get after-hours access to the vehicle, Breanne arrived on the Labour day holiday to get me on the road! Excellent!

Todd A. 
Rating:
4.0

It was a long haul, one-way rental so a tad stressful. It went off without any difficulty, thank goodness! Thank you UHaul for a safe and easy to drive vehicle.

Elizabeth H. 
Rating:
5.0

Customer did not leave a comment.

PAUL T. 
Rating:
4.0

Had a great experience. Would like to especially commend and thank Breanna at this location. She was incredibly helpful and knowledgeable, making our move that much smoother!

BRADLEY F. 
Rating:
1.0

We were not able to pick up the vehicle. We were unable to get the correct lock box combination and the location of the lock box was not correct. We spent 45 minutes on hold and on the phone with UHaul trying to sort it out to no avail. This location needs to improve its contactless pick up process and instructions.

VANESSA S. 
Rating:
5.0

will rent again...

ANDRI K. 
Rating:
5.0

Customer did not leave a comment.

Tony W. 
Rating:
5.0

Customer did not leave a comment.

TREVOR P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Pat M. 
Rating:
4.0

Well marked and easy to find. Staff helpful

Alice H. 
Rating:
5.0

Customer did not leave a comment.

Roch L. 
Rating:
5.0

Customer did not leave a comment.

Gerard C. 
Rating:
5.0

The service at this location has consistently been so good that I now change my schedule and the type of trailer I want if need be to fit their times and available equipment.

MURRAY L. 
Rating:
5.0

Dave and Bri treat their customers like royalty. They are five star.

YOLANDA M. 
Rating:
5.0

The use of the app, or online has one key issue- you could not click the terms and conditions, as if you tried to read them, your session would time out.

David K. 
Rating:
5.0

Customer did not leave a comment.

Dominic G. 
Rating:
1.0

A better more reliable system for telling the client what their lock code is. I was on the phone in the cold for 45 minutes trying to find the code to get me the keys to the vehicle. In the end I was passed to 3 representatives and given 3 different word codes. It should be MUCH simpler than that. I also was not credited for the time I lost during this transaction.

Katherine K. 
Rating:
5.0

Customer did not leave a comment.

Amanda C. 
Rating:
1.0

Had to wait on hold for 40 minutes, and then when I got into the truck finally (because your system was broken) there was no dolly

BRIAN W. 
Rating:
5.0

Customer did not leave a comment.

Jay L. 
Rating:
3.0

Was told because I got the truck dirty I wasn't going to be charged and I was charged. I was charged for two extra days even though I was told it was expected and I was given 7 days last time for the exact same trip. I was charged for extra miles and my miles were under the 2000miles allowed.

FRANCISCA J. 
Rating:
5.0

Customer did not leave a comment.

Traolach O. 
Rating:
5.0

You can't improve on perfect - quick, simple, cost-effective, friendly, and professional.

MURRAY L. 
Rating:
5.0

Customer did not leave a comment.

Germaine G. 
Rating:
5.0

Very friendly, helpful and knowledgeable. I am very happy to recommend and will return.

Roxanne Sophie A. 
Rating:
5.0

They knew we had a long trip ahead of us so they made sure they had good tires on the unit. They securely locked the unit on to our vehicle for us. Thanks very much Yukon Uhaul Dealer.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Patrick P. 
Rating:
4.0

There was nobody onsite for a 24 hour drop off location which is fine. No place to check the unit in as I feel it was a 1 day less rental and may see a credit if applicable.

Mark W. 
Rating:
5.0

Give us a spare tire. Had a flat in the middle of nowhere Yukon, had to wait 14h for what couldve been a 5min repair.

Rodrigo S. 
Rating:
2.0

it was expensive only for 1 hour. i was charged twice.

Shivalak G. 
Rating:
5.0

Very helpful and cheerful experience both at the booking office and the staff hooking up the car hauler, no grumbling even though is was -15 and snowing

Ann L. 
Rating:
5.0

I'm a regular trailer user, and this new location has taken my U-Haul experience to a fine new level. It's so easy and professional now.

MURRAY L. 
Rating:
5.0

Staff was very helpful and friendly.

Glenn T. 
Rating:
5.0

Customer did not leave a comment.

Kolin M. 
Rating:
5.0

Great people very helpful.

michael R. 
Rating:
4.0

Providing a spare tire for car haul trailer. Roadside assistance was great at contacting local services to ensure tire was fixed asap as to get our trailer and car off of highway late at night. Also following up to see if we were contacted by service provider and got our trailer flat tire fixed and that we were back somewhere safe. The roadside assistance provider was great and friendly, ensuring we retrieved our trailer and car from highway late at night. Providing that peace of mind knowing your vehicle is safe and not leaving on side of highway overnight, hats off to the Watson Lake, Yukon roadside assistance provider.

Jim M. 
Rating:
5.0

Help other locations be like this one on Lorne Rd. Whitehorse Friendly Fast Knowledgeable Experienced Reliable

SANDRA C. 
Rating:
3.0

Apparently, they've just started running their business so there was a lack of knowledge, even though, the receptionist was very very helpful. Wiper blade didn't work well so I had a hard time driving in the rain.

HIDEKI W. 
Rating:
5.0

Customer did not leave a comment.

Lijo M. 
Rating:
5.0

Customer did not leave a comment.

Anthony T. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Exact opposite of first UHaul rental experience - organized, easy to contact, excellent service and vehicles!

Allanna W. 
Rating:
5.0

Very friendly staff. Car dolly was clean and with brand new straps. Location is good, lots of space to backup and u-turn.

MIKHAIL P. 
Rating:
4.0

Improve the training of staff at the pick up and drop off location. Clear Information communicated across pickup locations/ drop off locations and Uhall communication Staff.

NGOZI I. 
Rating:
5.0

These people at this location are new, but they do an amazing job of looking after the customer. They take pride in their business, are friendly and are definitely wonderful to deal with. 💥💥💥💥💥 five stars

YOLANDA M. 
Rating:
5.0

great drop off place - well organized.

MICHAEL JAMES H. 
Rating:
4.0

Customer did not leave a comment.

Agneslyn D. 
Rating:
5.0

With the Covid restrictions of self isolation upon return, the dealer picked up the trailer at my place. Many thanks!!

Maurice H. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top