Customer Reviews for 53rd Street Secure Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of 53rd Street Secure Storage

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Vincent F. on

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Nothing to improve on. The woman that helped me was very nice and made the process extremely easy!

Philip V. on

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When I picked up Rental truck, the check engine light was on and the TPMS light was on. No one told me about this and I was worried the the tire pressure was inadequate and could prove to be dangerous to drive across town with the truck being loaded with merchandise. I paid full rate to rent this truck and i expect a functional rental when I pick it up.......

Gretchen L. on

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Von Marie Z. on

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Todo esta perfecto.

Angela C. on

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Bryant and Missy made this difficult task so much easier for me. Their kindness and professionalism helped me greatly. You are fortunate to have such dedicated employees.

Sonya B. on

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Melissa R. on

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Rick L. on

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wiper blades were completely worn and ripped and torn. I had to drive in a rain storm on the way home from picking up the vehicle.

Amy H. on

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Great customer service ~ reliable.

Gary P. on

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Patrick W. on

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Cathy M. on

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Excellent service.

Lisa K. on

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I was over charged for things I didn't use. I requested 12 blankets, they only had 3 and there was no credit for the rest of the blankets. I was charged for an appliance dolly that I didn't take for use. They didn't take it off my bill. I was charged for two days when I only used it for 24 hours and brought it back before the 24 hour period. I couldn't get the van I rented started so I didn't really begin my use of the vehicle until 2 hours after the rental time. I sent an email to uhaul to fix my charges and have not heard a thing from anyone. My next step is to go to the uhaul place I rented from. The woman I worked was supposed to credit me for all the items I stated above and has not.

Thomas N. on

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Nothing. Everything was awesome.

Thomas R. on

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Marcia M. on

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Great service!!!

Allieson B. on

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Bryant Kube and Missy Mills are so rude! Did not want to explain certain things or answer my questions. Acted like I was a total inconvenience to them. Was not helpful and really disrespectful to myself & several other customers in their store. Then refused to help me out when I had an issue.

Wanda S. on

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GLENDA W. on

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RICK J. on

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Rex W. on

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Got what I needed for an urgent need. Reasonable price, effortless transaction.

Audrea M. on

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MARGARET W. on

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53rd st secure storage is the best place to rent a uhaul from. Always friendly and informational.

Abigail T. on

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I reserved a 10’ truck and when I got there they told me that it was broke down so I had no option but to rent the only truck they had available. It was a 20+ foot truck which was way too big for what I needed, and I had to spent $80 when I was planning on spending $20. Horrible.

Kelly L. on

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We loved how the whole process was so fast and easy.

jared N. on

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I rented a trailer for 1 day and got charged almost $90 I will not be coming back again

Karen R. on

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I will use this location again

Brian A. on

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You all charged me for two extra days. And I would like my money back. You only refunded 28 dollar and that is just the portion for the coverage that I didn’t use because the truck was returned on Sunday.

PAMELA E. on

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Store rental clerk was very accommodating and helpful.

Angela C. on

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Missy and Brian had everything ready for us when we got there. I would definitely use this location again & recommend it to my friends and family. Excellent service renting the U-Haul and returning it as well!

Jeff J. on

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Timothy D. on

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Thank you! Excellent service.

Brent S. on

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