The employee said there was a cat left in the uhaul for over a week. The cup holders was sticky, floors was wet & cat hair all over. Also smelled like cat urine
Brian A
Customer Reviews for 56 Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I got in the 15 foot box truck I noticed a strong stench of animal feces. I drove it to the office and had him come out to look inside the cab. There was what looked like dog hair and paw prints on the seats and floor. It seemed the dog must've had fecal matter on its paws. The office worker sprayed the floor mats, wiped down the seats with Clorox wipes and sprayed Febreze. He apologized that it wasn't checked out before I picked it up. I would've taken another box truck if they had one. I had a crew waiting on me at my apartment so I needed to get going. When we opened the back to start loading there was fecal matter in the cargo area too. After the Febreze wore off I noticed the smell was back. There was hair and fecal matter on the dash also. He missed cleaning the dash. I've rented U-Hauls before but this was the worst experience.
Vince ANone
William SThe truck needs the air conditioned service, would not blow cold air for us. It was a hot and humid day during our rental, A/C would have been nice.
Chad FExcellent customer service.
John FThe truck should be full of fuel when picked up and it should be a requirement that it is returned full when dropped off.
Brad MI dropped it off at night and Noone was there it was after hrs. But when I called they were very friendly.
Heather CThe windshield wipers were next to useless.
Jim ZJohn made renting the truck easy. Renting from his location took the anxiety out of moving for us. He explained things perfectly and made sure things were good to go when we drove off the lot. Very friendly and accommodating.
Max WThe 56 Mini Storage saved my whole move but I found them and had my reservation mived to them. Uhaul sent me to an abandoned lot with no one working there and no way for.me to get the truck I reserved. There was problems with the uhaul web site and also being able to access it and the customer service told.me there was nothing they could do and another person I talked to ended up hanging up on me. Uhaul treated me horribly, I found the new kocation and got the truck by calling them directly. I'll never rent through uhaul.com again.
Robin BGreat place
Trevon WGreat service speaks for itself!❤
Gisele OSarah was exceptionally kind. The weather was very cold and she had the truck running when I got there to make sure it was warmed up for me. She was also very thorough at check in to make sure all the information was correct.
Dana FVery easy to deal with.
DONALD SWe had a good experience no recommendations
RHODA SI would recommend better wifi service at the point of service. It took almost 40 minutes to get the keys for the vehicle because the internet service was really poor. Making up for that snafu was the amazing customer service when I needed more time to unload the vehicle. I was truly impressed!
ARLENE FThe truck was ready for me when I got there Kim was very friendly
Mary MYou made us very happy for your outstanding service and we rate that service an A+. BRAVO!!!
Barbara SFriendly and courteous. Thanks for the help!
Benjamin CThe truck was dirty when we got it. The fuel said full. It took $21.00 to fill it to full for 70 miles. Ie it wasn’t full but the app crashed so I couldn’t dispute it
Pete WSmooth no hassle transaction. Will use again with confidence. Equipment was clean and reliable.
Chad FThe service was great. I received a phone call an hour before pickup to confirm my appointment and equipment. The truck and trailer was ready to go when I arrived.
DENIS MPleasure assistance at this facility
Philip MThe owners of rt 56 mini storage were great. They went up and beyond the call of duty. I would recommend this business to any one...truly professional and diligent.....I felt like family ...... thank you rt 56 mini storage great business people. Great people....
Robert WVery slow to fill out information
Don RDon't make them drive 50 miles to pick up unit.
Brad mQuick, knowledgeable...really great experience.
Vince AWhen we arrived at the location, the gentleman inside was very friendly. We were in a bit of a hurry however and let the man know. Nothing against him, but he continued to talk about other things rather than trying to get us out of the location faster. We had a slight hiccup with the lights working on the trailer, which we fixed. The problem that we had with our experience from there was with the trailer itself. It looked green molded in color, extremely old, and that it needed to be retired. The trailer did not look in good condition compared to the newer trailer next to it. My husband asked the gentleman if we could have the newer, nicer trailer instead, but he said "no, I already checked this one out for you." Because we did not want to argue we hooked up to the trailer. As we were pulling away, the trailer rattled and shook unbelievably loud and scary. I asked my husband multiple times if it was connected correctly. He said it was, it just bounced a lot. We get to our destination to load the trailer. Everything seemed fine. We were traveling from Pennsylvania to Georgia. The drive was better once the trailer was filled. You see, we rented the enclosed trailer so that our items would be protected. The last hour of our drive was in the rain. Not thinking anything of it, we arrived in Georgia. When we opened the trailer door, all the items that had been sitting on the bottom were soaking wet. Clothes, suitcases, shoes, and boxes. Trying the unload the trailer was a mess because the boxes were wet and falling apart. There must have been a seal that was not working properly.Very upset about renting enclosed and still having our items get wet. When we returned the trailer in Georgia, the man at the rental location said that the trailer looked awful and they need to take it off the road.
Courtney BReally informed personnel, explained in detail, very good.
Ken KPaid for a dolly but it did not come with one. More detailed in making sure everything is ready for next customer.
Lindsay WI am waiting on a response of why I was charged a $25 cleaning fee for this rental when there was nothing left to clean.
John NTook over an hour to pick up the truck, man working was not knowledgeable and had to keep calling his co-worker, boss, and U-Haul support. Truck was good
amanda pNothing that I know of but I did want to say how nice and helpful Renee was
KEVIN GI WILL NEVER RENT ANYTHING FROM U HAUL AGAIN. MY EXPERIENCE WITH U HAUL WAS HORRIBLE!!!!! THERE POLICIES ARE ABSOLUTE B.S.!!!!!!!!!!!!!!!!!!!
john hThey got the miles wrong and it was a mess to handle.
Monica SGreat service!
Janice MThanks a bunch! We hauled our Kayaks to and from the reunion without any problems! Courteous employees added to the experience! Thanks!
Kathy KTop off gas.
albert g