Customer Reviews for 56th Street Sinclair

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of 56th Street Sinclair

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Ashley T. on

Rating:

The gentleman was very kind and helpful,

Scott M. on

Rating:

Customer did not leave a comment.

Loretta M. on

Rating:

Customer did not leave a comment.

Kris A. on

Rating:

Customer did not leave a comment.

Rose A. on

Rating:

I was treated like a queen. Crazy nice people. Called for help, and the employee was on top off ALL my questions. I will use that location for even small things now. I am soooo impressed! 12/10!!!

Shari G. on

Rating:

Equipment was clean and easy to get to. The employee wasn’t very helpful. We had our light connection but needed an adapter to connect to the UHaul. He sent us to get one. When we got back he’d left for the day. Very disappointed.

Sharyl M. on

Rating:

Customer did not leave a comment.

Jerald F. on

Rating:

Customer did not leave a comment.

Billy S. on

Rating:

Customer did not leave a comment.

Jessica S. on

Rating:

The back sliding door was near impossible to open and close. If it reached a certain point you could put all of your weight into it and it still wouldn’t move.

Tyler M. on

Rating:

The attendant could not even wait for me to arrive to help me set things up. I had told him on the phone that I would need a hitch, he gave me a vague answer and was not at the location upon arrival. I had to leave, buy a hitch, come back and hook the trailer up without any assistance. The store was supposed to be open until much later in the day and other customers arrived while I was setting things up and left disappointed because the store was still supposed to be open. I also had no adapter and wanted to rent/purchase one from U-Haul in order to get my brake lights to work. I had to call someone to come from a half-hour away to meet me to borrow one. Very poor customer service, I'm not sure if I'll ever use U-Haul again.

Amber K. on

Rating:

We had issues with the truck's transmission. We used a lot more gas than it should have and received no help or refund from the site. We made numerous calls to customer service, roadside assistance and both the pick up and drop off sites with no resolution.

TROY F. on

Rating:

Customer did not leave a comment.

NICHOLAS M. on

Rating:

Very unimpressed with the online services. The stores were fine but the process was a disaster for me.

Julie K. on

Rating:

Customer did not leave a comment.

Larry F. on

Rating:

Customer did not leave a comment.

KEVIN G. on

Rating:

Excellent experience for 1St time renters!

STUART H. on

Rating:

Customer did not leave a comment.

CAROL A. on

Rating:

Hours of operation could be expanded to provide optimal custoner service.

David S. on

Rating:

Car hauling trailer was covered in mud and dirt needed to be cleaned.

LORI M. on

Rating:

The price was 20 dollars more than what they told me on the phone. The lights didnt work. Had to drive in the dark in a city with no lights. Went to drop it off at 10 PM and the person said I couldnt. They wanted to send out roadside assistance which I knew nothing about prior. This experience with your company totally sucked. It wasnt what i was expecting at all.

Kristen M. on

Rating:

Customer did not leave a comment.

Carter F. on

Rating:

Try and not make them pay for an extra day and then not respond when there is a complaint. Construction rental companies have better customer service than this.

Mike J. on

Rating:

Customer did not leave a comment.

Mark M. on

Rating:

We ordered 10 blankets but they only had 1. Would have been nice to get a heads up before we got there on that. The rest of the service was top notch and friendly. Return was quick and painless. We’d do business again there.

Benjamin P. on

Rating:

Customer did not leave a comment.

doug K. on

Rating:

Was very satisfied.

Rebecca S. on

Rating:

The service at this location was terrible, inconsistent and unclear.

Rhonda H. on

Rating:

It was conveniently located. We dropped off on a Sunday. I went inside to tell the worker we were there and she said to just drop it off. I asked if I needed to just do the check in on my phone and she said she didn't know. I asked where to leave the trailer and she said It didn't matter. "There?" (pointing out the window) Wasn't really a big deal, we got it done. If we rent again, we'll know what to expect.