Customer Reviews for 6th Ave C&C Tucson

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of 6th Ave C&C Tucson

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Thomas G. on

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Andrea S. on

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James R. on

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Our truck was located at a Midas Shop. The office person denied it was our truck and said he had no access to U-Haul's computer system. We located the original office shown on our reservation document and rehired a taxi to take us there. At that office we learned it WAS our truck at Midas and to return to Midas where the Midas man gave us the key to the truck. A FIASCO!!!!

karen L. on

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I would absolutely not recommend uhaul period. I had such a horrible experience with the customer service representative agents. I first reserved my 10ft truck on the 25th of may. The lady on the phone told me that I only needed to pay 161.00 to pick up the truck which i was surprised that it was so cheap. Little did i know that the next day everything would be a nightmare for 3 days in a row. I spend hours on the phone trying to get stuff straight. my prices kept going up and up and up. With every person i spoke to it never stopped. I finally got to talk to a lady named Melanie and she told me that when i picked up the truck i'd only have to pay 198.97 because she went back to the original price of 150.00 before taxes and because of all the trouble i went through she gave me a certificate number to give the dealer for an additional price off of 15.00 but it never happened at all like this!! I went in to pick up my truck at Midas in tucson, i was charged 253 and some change i never got any reciepts nothing did i sign to agree to this amount but they new they had me over a barrel so i had no choice but to accept there prices. So i called the 520-575-5360 number again and was given the run around. When i dropped off the truck even the manager there refused to help me because of all this mix up and they wouldn't take the coupon. With the coupon that Melanie gave me my price should have been around 183.97 and she guaranteed me this and even now since i'm done with the uhaul truck and i turned it in yesterday nobody will even acknowledge what happened or help me. I expected what Melanie had told me but nobody will let me speak to her or even say anything. I just would like to have what they tell me for my guaranteed price and apparently they do not keep there promises which makes for horrible customer service and its not right to tell somebody one thing and when you expect it that just doesn't happen. All phone calls are recorded and yet nobody honors what you are told.

DON G. on

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Anna W. on

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miles P. on

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Art C. on

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gary T. on

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