Customer Reviews for 6th Ave Self Storage
(U-Haul Neighborhood Dealer)

126 reviews

320 6th Ave SW   Birmingham, AL 35211

(205) 912-1420

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(205) 912-1420

320 6th Ave SW
Birmingham, AL 35211

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

JOY L. 
Rating:
2.0

Had large trailer and no one to help get off the hitch. A lot of people couldn't have done it. Should at least have some kind of jack

Randy W. 
Rating:
2.0

They just told me to drive around. They didn't come out to unhook the trailer. When I called for the hours I was told “6 O'clock on the dot.”

ROY K. 
Rating:
2.0

Vehicle had so many problems. I wasn't able to drive this vehicle on interstate roads. Please check the condition of the vehicle before you rent it out to the customers.

JEEVAN KUMAR RED P. 
Rating:
1.0

Extremely rude staff member who wasn't ready to listen forget talk in a civil manner. Even the guy who was on speaker mode for giving auth code for our credit card asked her she doesn't have to yell if he asked her to repeat what she said. We also drove to first location for 35 miles, 8 minutes before pick up time you changed our location to another 40 min drive. Insane. Never using u haul again!

Kushboo P. 
Rating:
3.0

Customer Service is important and this location needs to improve... was not welcoming or friendly.

Jasmine B. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Willis Joe R. 
Rating:
5.0

Customer did not leave a comment.

John Y. 
Rating:
1.0

Customer did not leave a comment.

Patrick H. 
Rating:
4.0

Customer did not leave a comment.

Maddison M. 
Rating:
2.0

Have employee follow Covid guidelines - wear a mask, social distance, etc. She did not check out my towing package (as stated online that he/she would), charged me for property protection (insurance) and would not/could not give me a refund after I refused to sign the invoice and told her I neither requested nor authorized the charge; she did not help nor oversee the loading of my trailer, she just pointed to a gate and said "go in there, come out there." I had to drive around the complex to find the trailers. Then I picked out mine (she never confirmed I got the right one,) and hooked it up myself. I never saw her again and just drove away. She acted like she could care less I was there.

Lee P. 
Rating:
5.0

The experience was great and there isn't much to improve for the next customer walk-in customer. However the online experience for the U-Haul associates should be far more intuitive. When a customer completes all requirements online to include uploading documents and prepayment the system shouldn't prompt for completed tasks during the customers visit (destination, address, phone numbers, etc...). And on the customer side the system needs improvements. I uploaded my drivers license photo (front and rear) and data specific to me. A couple days before my reservation I continued to received notifications to upload the previously mentioned documents. This was a bit annoying and generated skepticism relative to the success of my online transaction. Also the Terms & Agreement Acknowledgement task needs a highly visible radio to initiate the process.

Demetrius B. 
Rating:
5.0

Customer did not leave a comment.

Sean H. 
Rating:
4.0

No issues to discuss.

Micheal B. 
Rating:
3.0

The woman working there was kind of rude.. she was away at lunch when we arrived to pick up our rental so we had to wait for her return. When she returned she took her time in opening up even though she saw us there waiting, I walked in and greeted her nicely, she did not even greet me, no customer service at all, just very matter of fact. Definitely need to work on her customer service skills.

Beverly D. 
Rating:
5.0

Customer did not leave a comment.

Justin P. 
Rating:
5.0

Customer did not leave a comment.

DEXTER F. 
Rating:
4.0

Customer did not leave a comment.

Alyssa R. 
Rating:
5.0

Customer did not leave a comment.

Raeisha P. 
Rating:
5.0

Same as you are doing

joseph P. 
Rating:
5.0

Customer did not leave a comment.

Claude M. 
Rating:
3.0

Customer did not leave a comment.

Sheena R. 
Rating:
1.0

Uhaul changed the pickup location on a reservation that had been made for a week, but did not notify me until the day of the pickup when I was at the original location. As a result, I wasted nearly an hour of a very busy moving day. This location was good and the employee very helpful in correcting the Uhaul mistakes.

Larry L. 
Rating:
5.0

Good

Victoria W. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
3.0

Customer did not leave a comment.

Gregory S. 
Rating:
2.0

They did not have all the equipment I ordered and said they can not take it off the bill. The person at the counter was saying that she does not work for Uhaul. She text Kevin (Uhaul manage?) to ask about the credit he said he will do it but it still have not been received. Truck had much more damage than what was marked and the app did not work

Alexander M. 
Rating:
3.0

Employee Mark was friendly and had a great attitude. Employee Joy was rude, never smiled and talked about me without talking to me. She should not ever serve the public!!

Kimberly R. 
Rating:
2.0

Customer did not leave a comment.

Cade J. 
Rating:
5.0

Customer did not leave a comment.

Eleisha E. 
Rating:
4.0

Customer did not leave a comment.

LEKETA T. 
Rating:
1.0

Returned my rented blankets. Got a phone call from this location saying I didn't return my furniture pads and the back of the truck was "completely empty." But the pictures I submitted of the truck on the app literally SHOWS the quilts in the back still in the packages. I didn't even use them!

Chad M. 
Rating:
3.0

The lady I spoke with initially told me I HAD to bring the uhaul back to their location, which was a 30 minute drive. When there was a uhaul drop off 10 minutes away instead. I called someone else and they told me I was free to drop off the uhaul at any located. I'm not sure if she was confused by my question, but uhaul personale should be ready to advise their customers that they may return the uhaul to the nearest rental center.

Janell J. 
Rating:
3.0

The truck still had glass case, dirt, grime, etc... in the cab. The back of the truck had a suppository and other "stuff" on the floor of the truck . The rental only went down hill from there. Truck drove terribly. The mirror vibrated so bad that you could not tell how many people were behind us. The truck consumed fuel at 7-8 mpg. way to low! The handling was bad entire trip which was scary at best. It makes me wonder if I should ever rent from UHaul ever again,

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Ejemole O. 
Rating:
5.0

Customer did not leave a comment.

Roxanne A. 
Rating:
3.0

This location was great, but uhaul sucks. Do not ever just think that an email and text message are actually confirmation of your reservation. If you do that you will not get what you want, where you want, when you want. Uhaul is miserable with a halfway decent customer service department that just fixes what everything else screws up.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Roxanne A. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
4.0

The girl who assisted us was very quick and professional !

Kerry L. 
Rating:
5.0

Extend the rental time because things happen that you have no control of thank you.

rose S. 
Rating:
3.0

Truck was not ready no one called to notify me before I arrived then had to wait at least three hours for another truck was available it was not this location it was the vestavia hills location

clyde T. 
Rating:
4.0

Picking the equipment up at 7am shouldn't be an option if the location is t open at that time.

jamie B. 
Rating:
4.0

Customer did not leave a comment.

Amie S. 
Rating:
5.0

The staff provided us with the special rate quoted.

Martha G. 
Rating:
5.0

Mark is always pleasant and prompt and informative. Kudos....to MARK

JACQUELINE A. 
Rating:
5.0

Nothing. You're great!!

Loretta H. 
Rating:
5.0

Make sure the truck is fully inspected not just for gas and mileage.

JACQUELINE A. 
Rating:
3.0

Customer did not leave a comment.

Julie G. 
Rating:
5.0

Customer did not leave a comment.

Mohamed M. 
Rating:
4.0

Customer did not leave a comment.

Mary L. 
Rating:
5.0

Customer did not leave a comment.

Keli E. 
Rating:
5.0

Customer did not leave a comment.

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

Virnise H. 
Rating:
5.0

This location was the only one that really helped me. The other 4 I was in contact with were not. I now have an action pending at U-Haul customer service.

Paul H. 
Rating:
5.0

Nothing, Jason was very courteous and friendly.

John Z. 
Rating:
3.0

Nothing u guys were Great!!!

tiffany C. 
Rating:
4.0

The truck steer is dangerous. I would recommend a certified mechanic look at the sleeve in the column. The truck had pallets left in it and was dirty. It looked like someone hauled wood.

Elizabeth S. 
Rating:
5.0

Truck was dirty inside, but did operate well.

Christopher K. 
Rating:
4.0

Customer did not leave a comment.

Jay S. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE A. 
Rating:
5.0

Great service!!!!!!!!!!

Kessa F. 
Rating:
5.0

Customer did not leave a comment.

VALENCIA B. 
Rating:
5.0

Customer did not leave a comment.

George H. 
Rating:
3.0

Customer did not leave a comment.

Jean S. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO P. 
Rating:
4.0

Customer did not leave a comment.

Ibukun U. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

I received excellent customer service. The attendant was courteous and polite. The truck was clean and ready at the time I requested.

FAITH W. 
Rating:
3.0

Customer did not leave a comment.

rick V. 
Rating:
1.0

Customer did not leave a comment.

latoya H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
3.0

When I rented this truck, I was told that I could return it to any Uhaul place in Arlington and that I could return any box I did not use in a saleable condition for a full refund. When I returned the truck, the guy said that he could not refund me on the boxes and that I would have to take them to a special place, several miles away, to get the refund. It is not so much that I did not get the refund on the 13 boxes but that I was LIED to about how I could return them. When I got the truck in Beaumont, the salesman seemed very annoyed that I was renting a truck AND getting some boxes. I did not take the boxes to the "SPECIAL PLACE" for the refund. I told the guy that if he wanted to take them, go ahead. The cost in gasoline and time would have been more than than the boxes would have brought.

TIM W. 
Rating:
3.0

Clean the truck.

Feiran H. 
Rating:
3.0

Customer did not leave a comment.

DOMONIQUE W. 
Rating:
1.0

We were given a very old truck. We were concerned about the condition and age/mileage when we rented it. The man who helped us said "it broke down on the last lady who had it. I told them it has transmission problems as it had broken down before. The dont want to listen to me - they just want the money." Needless to say it did indeed break down on us. We had to call the 800 number which took an hour to get someone to us - then another 3 hours to fix. We lost over 4 hours due to this. We were very upset and callled the Uhaul that rented it to us as he said "if it breaks down on you call me and I will take care of it" of course no one answered the phone. We left 2 messages and no one seemed to give a damn one way or another. We will take our business elsewhere.

James C. 
Rating:
2.0

Customer did not leave a comment.

David S. 
Rating:
3.0

Let people know verbally the policy on fueling the vehicle after use. We were charged a $30 CONVENIENCE fee for someone to fill it up. On top of the $36 quarter tank they put in. VERY unsatisfied overall. WILL NOT USE SERVICES AGAIN.

patrick T. 
Rating:
3.0

Customer did not leave a comment.

DARLA H. 
Rating:
5.0

The staff was great, everything was great. Than you UHaul!

MARTHA T. 
Rating:
3.0

Customer did not leave a comment.

AARON B. 
Rating:
3.0

Customer did not leave a comment.

SHAUNTIA A. 
Rating:
4.0

Customer did not leave a comment.

Christian W. 
Rating:
2.0

Sorry guys, I had the equipment reserved at another location (Moores) before and two days before leaving I was assigned this one. The drive is small and makes it very tight to hook up to the trailer. The main business is tires and tire repair and thats what they do. Two subjects tried (TRIED) to place the trailer on the trailer ball, I had to do it, then they left.. I hooked up the chains lights, conducted the check on ramps, lights working and re check the ball and jack and went back and they were repairing a tire and the other working on another car. Not clean, and Not going back there.. I am not looking at another car in Neb. and think I am going with budget next time thanks

John M. 
Rating:
5.0

Customer did not leave a comment.

VENICE A. 
Rating:
3.0

The truck broke down, by the time someone got there we lost three hours of daylight and help.

ERMA M. 
Rating:
5.0

Customer did not leave a comment.

MEGAN M. 
Rating:
4.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

They showed me how to save some $$$ on what I needed, were friendly, courteous, and happy to have my business.

HAL C. 
Rating:
4.0

Customer did not leave a comment.

DANIEL P. 
Rating:
5.0

Customer service is great,truck has lots of miles( old), I like to see newer trucks.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

DYNEKA D. 
Rating:
5.0

Customer did not leave a comment.

NASHEKA E. 
Rating:
1.0

This location is run by thieves. We were charged a cleaning fee for a single piece of small debris in the back of truck. It was swept out before it was returned. It is a dirty and filthy place and the truck was in deplorable condition. We are lucky we got our furniture to our new place without incident. DO NOT CONDUCT ANY BUSINESS WITH THESE CRIMINALS.

WATSON B. 
Rating:
3.0

It was a garage & a really hot day. Did not get a receipt when I returned it because he was out of paper or ink for printer.

LORI D. 
Rating:
1.0

this office location need to be ready to service the customer.i feel the u haul service has been very poor on the phone service has been nerve unspeakable

ANNETTE A. 
Rating:
2.0

Truck was dirty, and so low on gas that it could not be dispatched. Then had to wait for replacement turn signal to be installed because I didn't want to drive 800+ miles without a left turn signal.

James T. 
Rating:
4.0

Customer did not leave a comment.

Bridgitte B. 
No reviews have been submitted for this location.

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