Customer Reviews for 786 Food Store
(U-Haul Neighborhood Dealer)

Rating:

1.0

I was forced to pay extra for insurance even though it wasn't agreed upon when I scheduled the rental. My options were to pay 112 extra or be stranded with no vehicle and no way to work for the week.

Rating:

1.0

The worker stole money from my credit card.

Rating:

5.0

Bill should not be more what you supposed to be. Supposed to be charge 450 but they charhe more $100 not sure why. Very hard to find the soloution who i should contact.

Rating:

1.0

Worse experience i ever had with uhaul. I had my truck booked for two days and different people from drop of location started calling me and texting me to inquire if I can drop of my truck on end of day one. It was very suspicious that different people were talking to me with different numbers and one time they asked me to drop of my uhaul to different location all together. When I said can you email me official change of drop of location that guy just refused and kept asking me over the phone to drop it off to different location. I don’t feel safe with this location as they are sharing my personal information to different people. Never going at this location again, Uhaul should check people’s background before giving them franchise.

Rating:

5.0

It was excellent service and keep it up

Rating:

1.0

Pick up locations was sketchy app wouldn’t work Had to go behind a dumpster for the key Guy told me I didn’t return the dolly when I never had one argued with me Check engine light was on and once back light didn’t work Won’t be coming back as i called and explained how I was treated and nothing was done

Rating:

5.0

Install reverse cameras in the Van to assist in getting a better view when reversing

Rating:

5.0

It was overall experience..the only thing that was leading while pick up was the photo of green garbage bin. I believe description should make it clear as we kept looking for green bin for a while 😃 also while returning it says drop at door instead of near garbage bin as the back door itself also has a drop key box n instructions so that was confusing but then it mentioned the code so we decided to drop key from where we picked. Rest it was great

Rating:

4.0

Faster process/ internet connection too slow

Rating:

5.0

The equipment was cleaned. Mechanically the breaks were making noise when pressed

Rating:

5.0

Great truck and great service! Very convenient on the rental and return.

Rating:

5.0

Great service! Thank you!

Rating:

1.0

A boarded up storefront with a person who could care less about customer service or care. Totally in it for the money and he doesn’t get that caring a little will go a long way for his business. Never rent from here. There are other locations close by.

Rating:

5.0

Excellent assistance with my project. Cannot reccomend enough.

Rating:

1.0

They wasted my 1 and half hour due to that I had to pay $500 extra to my apartment owner because I got late truck and I had to move from apartment before mid-night. Due I got late truck I had to pay extra 1 and half hour. No customer care helped me for resolved this issue. Very bad and I had to pay for extra charges to my apartment building owner. Not happy at all.

Rating:

5.0

The agent was great! He explained everything and did not feel rushed.

Rating:

3.0

Provide the code to the lock box in app when picking up the truck. Provide with a receipt when truck is returned.

Rating:

1.0

The online order did not go through. The vehicle was completely out of gas, and the fuel alarm came on as I left the parking lot. The vehicle was not clean on the exterior, at all. The clerk/manager I dealt with was totally disorganized, the app did not allow for an input of a picture of my driver’s license, which turned out to be unnecessary, and the redundancy of ‘needing’ to send pictures of fuel gauge and odometer to both Uhaul and the franchise’s owner Seemed pointless.

Rating:

2.0

The customer service was extremely poor from the owner of the location he doesn’t even know how to speak to a customer. He was threatening to cancel my reservation for no reason. I will not recommend this location to anyone. Would recommend everyone to book directly with U-haul instead.

Rating:

3.0

The truck has check engine light on, and had a tire monitor system problem when i was using it. Location doesn’t have signage were the key lock location

Rating:

1.0

The worst experience ever. I will NOT use that location again And maybe not U-Haul either.

Rating:

2.0

Few locations are convenient to reach by public transit.

Rating:

3.0

Please check your booking process . I booked for 7 am and I was at the location but location was closed and app told me to come back 10 am when they will open . And later at 10 am app automatically changed pickup location to somewhere else without asking me . It was pathetic

Rating:

1.0

First I waited over 20 minutes to be acknowledged by the spice store employee, who was busy unloading inventory.2 other customers spoke to him to finally get him to come talk to me. He then told me he wouldn't accept the truck drop off. He them phoned someone else on his cell phone who told me to drop it somewhere else. I showed him the contract printed at the pick up, showing drop off time and location, and that I was not driving anywhere else. He began swearing, and told the guy in the store to take the keys, and would say the truck had not been returned. That was when I called your customer service, and after 10 minutes or so, was finally greeted, and the woman, Stephanie, was able to confirm i had dropped off at the right location, and that all would be taken care of. She put me on hold for a manager, and when she came back told me to fill out the e-mail forms for reimbursement. On a separate note, the vehicle roof is leaking, as the inside of the truck near the front, not the back, where all of our boxes of books were soaked, and ruined, so the vehicle needs servicing, and we lost home items we were shipping because of this.

Rating:

5.0

The price stated by the service staff is inconsistent with the actual price, the content of the service staff should be updated

Rating:

3.0

i am rating such as i have rented from uhaul before and was treated with courtesy and respect however this experience has shown me a different side of your employees i have been treated ad a second class or lower than ,, if you will . as soon as the dealer renter reralized i am a an Indigenous person the attitude changed dramatically . I have been shown that attitudes are still there and will not change . if in the future , i hope to deal with your company again however will not be going back to that particular place Thank you

Rating:

2.0

I was charged for cleaning although I left the truck all cleaned

Rating:

5.0

The odometer on the truck did not work. I over-estimated the mileage on the initial check-in, and was overcharged. I even put in more gas than necessary. This location really owes me some money back at least with the mileage usage since I didn’t use what I estimated. Who do I contact to put in a complaint!

Rating:

5.0

Helpful Associate

Rating:

4.0

The app asks too many questions and is a little confusing plus some mistakes were made on the reservations side. I am ok with everything but I think the app shoild be improved a bit making it easier for everyone.

Rating:

1.0

First of all, you have charged me more then my receipt states on my Mastercard. I have called my bank, and alerted them of your charges. Secondly, I have never experienced such horrible customer service in my life. it took thirty minutes to get my U Haul, I understood that there was issues w/getting through Scotia Bank credit card. The person that helped us said go ahead he would put the payment through. And then released the keys to us, then I see that you charged my Mastercard which you DID NOT have authorization to do. I suggest you clean up the difference in charges and if there is any further issues I will deal with you accordingly. What a horrible unprofessional way to run a business, I assure you I would not recommend you to anyone! Clean up your act!

Rating:

3.0

It is hard to locate the key and not clear how to return the key after hours. Driving out or returning the vehicle is challenging as the surface of the parking lot was full of icy puddles which could stuck the truck.

Rating:

2.0

First off they close at noon which is ridiculous. Second off they sent me in a way in a truck that definitely needed servicing and ended up costing me a ton of gas as a result and now I have mysterious charges on my credit card that I haven’t been notified of why. Staff they were rude when I spoke to them and the pick up was difficult due to poorly kept walks and hidden key placement

Rating:

1.0

Website crashed many times. I was outside in the cold weather for 30 minutes before I could take the key.

Rating:

1.0

Please see our filed dispute. The area manager was extremely rude, unprofessional, and beyond unkind to us when we tried to ask for a partial refund on our Uhaul.

Rating:

1.0

It was a waste of my time and money. The truck I was driving had a stolen plate on which led me getting pulled over and wasted my 2 hours. I paid movers 100 for free for those 2 hours and they also left waiting for me. So I ended up moving by myself and it took me all day. So no I would not even rent U-Haul again after this experience. It was a huge waste of my time and money.

Rating:

1.0

While I appreciate the convenience of being able to make a reservation through your app and online check-in system, I was disappointed with the experience. The app was slow and unresponsive, which made it difficult to manage my reservation. The online check-in system was also slow and caused me to waste time trying to complete the process. I believe that improvements in these areas would greatly enhance the customer experience. Additionally, I had trouble with the customer service representatives. Every time I called for assistance, I received different advice from different representatives. This inconsistency made it difficult to get accurate information and resolve my issues. I believe that providing consistent and clear advice to customers is crucial in ensuring customer satisfaction. In conclusion, while I appreciate the convenience of using U-Haul, I was disappointed with the quality of your app and online check-in system, as well as the inconsistent customer service. I hope that you will take my feedback into consideration and make the necessary improvements to enhance the customer experience.

Rating:

3.0

Clearer pictures of the location to retrieve the keys.

Rating:

1.0

Windshield wipers were defective & didn’t work and the weather wasn’t get & roads were slushy. Check in was sub par & very difficult. Had to try to sign in 6 times. Original check in was not communicated properly. I hope we never had to use you again. By the time we got the truck it was almost an hour & we had to pay movers for a hour the didn’t work because the truck was not there. Very disappointed in your service and the truck was in very bad shape, very dirty.

Rating:

2.0

Was a pain to rent, got charged for things because I have to move the dolly to fit in furniture, never wanted it in the truck in the first place

Rating:

1.0

Service was not good. Rude on the phone. Hung up on me before I could even reply. They wanted to close early since we were the only customer left. They charged us for the moving cart that we did not ask for. It was still zip tied up, yet they said we used it. Would definitely not recommend this place.

Rating:

4.0

Online registration is easy and efficient. Trucks were running when we arrived. Will rent again when we require a moving truck,

Rating:

2.0

The good thing that my order was ready for pick ip on time, The terrible thing is that the truck tires have no remaining tread, it was unsafe to drive the truck in winter.

Rating:

2.0

I picked up uhaul, found out I didn't need it. Guy overcharged me for 10 minutes. Gas wasn't full and he charged me for that. I won't go there again and don't recommend it. Shady looking place too.

Rating:

5.0

Great customer service

Rating:

2.0

Do not take extra charges

Rating:

4.0

Ensure the vehicle is in good working condition before renting it out to a customer. They have a lot they are already dealing with in respect to moving. Please don’t add the burden of a malfunctioning vehicle.

Rating:

4.0

Overall, we are happy with Uhaul. However, I would of appreciated the inside of the truck to be as clean as explained that we should be leaving it. I bought detail wipes to make sure I didn't leave a mess. I wiped the seats, floor, dash, steering wheel, cupholders, etc. They were pretty gross. Considering I was only in the truck for around 1 hour of driving time, I figured it hadn't been appropriately cleaned before I received it. Also, a little difficult to find.

Rating:

3.0

My Credit Card was charged $141 but my receipt that was emailed was only for about $60, will the remaining be refunded?

Rating:

3.0

Clean your uhauls before renting them out.

Rating:

3.0

It was my first experience and I had expected a better organized location. He seemed really busy. I do as a customer felt I should’ve read all the conditions better which was my fault. I’ll do better. I was taken aback the amount of money I had to give just to go across the city which left me having to scrounge for gas money for the u haul. I was worried I wasn’t going to get some of my money back but thanks to him for giving me a good amount of refund back.

Rating:

1.0

Because an in town truck wasn't available I had to travel to a different city to get a truck and pay triple the amount as I was forced to pay for a one way. Every experience with this company has been extremely negative. The next time I move I will definitely be looking for other options.

Rating:

1.0

I booked a truck and they call me that I can have for 24 Hrs that I need it to returned at 8:00am I told them that it didn't work for me, so, the lady offer me a Van. Later on the day I received a message that the van needs to be returned at 8:00am, I pick it up a noon. this is a way to scam. I rent it a truck 20" from the location on 51 St, I pick it up after 5:00pm and I have for 24 hours and It was cheaper than the Van. I don't recommend this location, he put the charge as cleaning and the van was perfect.

Rating:

5.0

The app should tell us what % the fuel needs to return with when we start the dropoff process. I had to guess from memory what it was because I couldn't figure out how to see the pic I took of the fuel during the pickup process.