Uhaul in general sucks. 3rd time I rented where my item wasn't at the location in the reservation. I am lucky the supervisor and store owners corrected uhauls lack of service. The people at the chevron on hwy 69 south in tuscaloosa and the owner of the 82 quick stop in duncanville are incredible people. With no help from uhaul, these people fixed the issue for a second time. Their service was amazing. As for uhaul, uhaul is just like walmart. They have a service people need. Therefore, people keep coming back even though they suck.Michael B.
Customer Reviews for 82 Quick Stop in Package Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would not pick up from here again. Just a small country gas station where the attendants were not really sure how the Uhaul process really worked. Took way too long to get our truck while the gas station attendant was trying to figure out what to do. She was very nice, just a little clueless.Brandon D.
Customer did not leave a comment.Hantson C.
someone contact me about the overchargesLawrence L.
Customer did not leave a comment.John P.
I received no phone call or email the day before pickup notifying me my preferred location had changed. When I got to this location they couldn't access your system online or over the phone. When the manager arrived he was able to access your system but unable to complete the process. He actually asked to take a photo of my credit card and â€œ...call me later if he had a problemâ€. Fortunately I was able to complete the process using his broken screen Samsung notepad that he kept calling an â€œiPadâ€ while he continued to sell mini bottles of liquor to his clientele. This location was horrible, I hooked up the trailer myself and left ASAP. When I arrived at my location there was some debris in the trailer and the passenger side tire was under inflated. Finding a working convenance store air compressor on a Sunday afternoon in Tuscaloosa Alabama is not something I would wish on my worse enemy.David H.
Customer did not leave a comment.Michael B.
They were rude. They had no understanding of the system. We had to call Uhaul to find us somewhere else to pick up from which caused a big delay in our move. This one needs to be closed.Judy J.
This location was convenient to my destination in Tuscaloosa, and the late drop-off hours were perfect for my travel plans. The employee at this location was very kind and helpful with checking in my rental.marc P.
Customer did not leave a comment.Roslyn E.
Was disappointed in drop off. Men could barely speak English and did not offer any information on the receipt of the truck. I went outside and started taking pictures of the business and the truck in its location. At this point one man came out and took a picture of my pickup document with his phone. I did the online chat with a Uhaul representative to make sure they knew I returned the truck. The online chat was very time consuming.Ken M.
Customer did not leave a comment.brett M.