Customer Reviews for 895 Self Store

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of 895 Self Store

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Tim S.
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Had difficulty getting the truck through the system

robert H.
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The truck said there was 1/4 to 3/8 full tank. It showed under1/4, and when I got it and drove 10 miles it was down to empty and took 31 gallons. I returned it with a full half tank.

George S.
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Customer did not leave a comment.

Jennifer G.
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Customer did not leave a comment.

Gail I.
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Truck was not made available at the location and requested which was 45 minutes away from the location I needed it to be. I had to drive an hour and a half to pick up the truck. I passed another U-Haul dealer that had several of the same truck that I requested at their location yet I was unable to pick up a truck at that location. I was not informed that I had to drive an hour and a half away until just the day before which inconvenience to me and ruined my time schedule. The blankets that I requested to be in the truck when I ordered it, we're not in the truck. These issues were clearly U-Haul as a corporation and not the individual dealer that I dealt with. It seems your inventory is very poorly organized. The

David V.
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Added insurance I did not ask for I have my own insurance I told I didn't need

Gary Y.
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Customer did not leave a comment.

Jerilynne S.
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My credit card was charged but I have not received a bill or statement so I don;t know how they arrived at the figure I was charged.I had to return the vehicle when the location was closed because of their hours.

aslretta S.
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Customer did not leave a comment.

John W.
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Customer did not leave a comment.

Chris T.
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The location is out in the middle of nowhere where there is no cell phone coverage. The gentleman was nice but not very knowledgeable in trailers and uhaul procedure. The trailer light hookup was not even as long as the tongue, I had to purchase an extension just so it would reach my light hookup on my bumper.

diane W.
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Customer did not leave a comment.

Travis F.
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Owner of rental location is nice and easy to work with. Overall it was a smooth experience.

krista K.
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Customer did not leave a comment.

Kevan S.
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Nothing, 895 u-store-it were very helpful and accommodating

Hilary K.
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Customer did not leave a comment.

Tim S.
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All was smooth.

Paul B.
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Owner/operator was very helpful and professional. Process was simple and easy.

Karen C.
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Customer did not leave a comment.

GLENN L.
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The storage facility for pick up seemed nice, but was a bit difficult to find. The truck was in good working order but smelled strongly (possibly of smoke). There was a miscommunication (possibly with the computer system) where one attendant thought it was available and one thought our truck was not. We were back and forth for days before our move on whether they would have a truck or not. When we arrived the truck was there but we had to convince the attendant that we had called multiple times and confirmed that truck was available for us.

susan B.
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Customer did not leave a comment.

Lyndsey M.
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The location of pick up was inconvenient, the owner was very nice but it took over an hour just doing paperwork to take the truck. The gentleman did not have parking for customers or a place to wait while he was doing the forms, we parked along the side of the road and stood outside his house.

CHRIS L.
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Customer did not leave a comment.

DERRICK B.
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Customer did not leave a comment.

GWEN B.
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It took 45 minutes to check out because the clerk could not get the computer program to work! It was SO HOT, there was no place to sit, the counter was blocked by a glass table that I was afraid of knocking over along with unhung pictures leaning up against the counter. Not a good experience!

No reviews have been submitted for this location.

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