My reservation for a 10' truck and appliance dolly was not prepared or available upon my arrival. System was slow, customer service by Joanne Elmore was terrible, and no dolly! It took Joanne over 1 hour to locate a dolly at a neighboring Uhaul. She never apologized for the inconvenience, passed the blame to me or the computer at every chance (not to mention never put on a mask during Covid). When I requested a discount, she ignored me and pretended not to hear 3 times! It was the worst experience customer service I've had in recent memory. I will never do business with Joanne or A-1 again.Stephen H.
A 1 Easy Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Scott Z.
Customer did not leave a comment.JAMESHUGH M.
Customer did not leave a comment.BARRY W.
Customer did not leave a comment.tera K.
Customer did not leave a comment.JAMES B.
Customer did not leave a comment.Matthew D.
Customer did not leave a comment.Matthew C.
Customer did not leave a comment.Paul S.
Customer did not leave a comment.Sandra J.
Friendly service. Vehicle was clean and in excellent working condition.Robert S.
Customer did not leave a comment.Joe M.
A 1 is the best!Anthony L.
Counter lady was NOT friendly. Van I rented had no proof or confirmation that it was disinfected after it's last use. Or how long it's been sitting since last used. U-Haul didn't let me know if there was a vehicle to rent or where to pick it up until the night before even with a weeks notice.John M.
A-1 is the best, my go-to place for U-Haul rentalsAnthony D.
I found the van with dirt (mud) in spots in the cab and storage area. NO Proof that it was disinfected from last use or how long it sat before I used it, I had to Lysol and wipe down the interior of van before I used it. Wore my mask the entire time driving this vehicle because of no proof of cleanliness/ disinfection. I found the desk agent there at A-1 to be not user friendly and won't be dealing with this business again. Ace hardware in Villas does not take U-Haul reservations, basically they want you to rent the day you need it. And hopefully they'll have what you need. M&M storage didn't have what I needed HOWEVER the lady there (Linda) was absolutely THE BEST! courteous friendly in person as well as on the phone. Very helpful in finding what I needed . Renting from U-Haul seems to be more difficult then it should be. I didn't know till night before if in fact a van would be available and where I would have to pick it up. First time renter from U-Haul not sure if I'll be again.John M.
Drop off facility was closed but instructions were clear and easy to followJeffrey F.
The telephone pick-up and drop-off process is remarkable.Michael M.
Nothing, A-1 is outstanding, my go-to location for U HaulAnthony D.
Easy check in and checkout.Richard L.
Was Everything expectedBrian H.
Great company would let all my family and friends asked and commit to you company. . you get a 10 plus rateMARGARET C.
Customer did not leave a comment.DAWN R.
A new van and t did the job. Keep up the good work. It would ne nice if you offered active duty/retired military a 10% discount.Warren D.
Customer did not leave a comment.James M.
Customer did not leave a comment.Justin N.
Customer did not leave a comment.Kate R.
Remote pick-up is way too long and time consuming. Plus it make you put in friends information, then you bother them.Donald G.
WiFi...internet signal is horrible and let customer know that it is self check in and outDemetrios H.
Customer did not leave a comment.Thomas L.
Customer did not leave a comment.Kathleen C.
Rented truck online with the app for pickup when they were closed. Truck bed was dirty, empty water bottles, old socks, papers. Cab had used kleenex inside. Rented a dolly and it was not there, had to go to another location to pick one up which used fuel and time. Called uhaul and they did reimbursed me $50 but still had waste time and gas.John B.
The lady at A-1 Storage was amazing!Christopher P.
Customer did not leave a comment.Chris T.
Customer did not leave a comment.Michael O.
Customer did not leave a comment.suhail R.
Customer did not leave a comment.kenneth S.
Drop off keys and good to goDaniel O.
Customer did not leave a comment.Sharon S.
Worst uhaul everNANCY T.
Customer did not leave a comment.Daniel B.
I'm not sure how to truly rate this experience. The people at A1 were very nice but the equipment was not in the best shape. The tire warning light was on which means I had to waste time going to a station to check the tires. Also the change oil light was on for the entire time. My only complaint about A1 is that I couldn't pick the van up until 10am on a Saturday which set me back several hours.MICHEAL M.
Friendly and helpful. Highly recommend.Henry H.
Customer did not leave a comment.Eileen R.
Customer did not leave a comment.Kevin L.
Have people that k ow what they are doingNicole S.
Cargo van had a low tire with warning light. Oil change was also overdue according to warning message.Jack F.
We called to get a Van last minute, & it was there, ready to go. The staff was very courteous.Vince S.
Excellent service .NAncy T.
Rep was wonderful to deal with. Had a problem at drop off but she made it all betterCamilla S.
Wish there were discounts for seniors.Barbara H.
Customer did not leave a comment.ALAN H.
Would not have anything to recommend to make it any better. Thank you.annette S.
Customer did not leave a comment.Norman K.
Customer did not leave a comment.Kyle B.
Drop off person and location excellent. Initial booking and adjusting dates was a nightmare.Edward B.
Went n got truck when tried to open back it wouldn't open called U-Haul they sent a tow truck driver out and he said what the hell they want me to do he sat there shaking and beating door he did get it open after 20 minutes but now every time you shut the door you got to sit there shaking n beating door to open returned truck told them the story they said I have to bring it up with the store I rented from over 3 hours away worst move of my lifeWilliam B.
Customer did not leave a comment.Jonathan B.
Great customer service.Roger A.
Customer did not leave a comment.Edward D.
Had a little trouble parking vehicle in tight spots.Robert H.
Women at my pick up location was very helpful day before pickup with the 24/7 app. I found the 24/7 app not that user friendly. Had to finally figure out to hit notifications to get this launched. Waiting a long time for final approval. Strange that I must travel beyond my preferred pickup location to get my vehicle, then back, and that mileage counts against my allowed mileage.Ettore C.
Battery died, headlight keep fall out of socket,douglas L.
Customer did not leave a comment.Russell H.
Customer did not leave a comment.Adele C.
I think this applies to corporate, not pick or or drop off locations: Drop off directions only said drop off Friday, no specific time specified. That cost me about $65.00. would have been avoided if the drop off instructions had specified time.James K.
Customer did not leave a comment.David M.
Easy drop off, no issues, friendly personnel.David S.
Customer did not leave a comment.Rocco R.
Not the friendliest of businessesWilliam Z.
Customer did not leave a comment.RALPH K.
Amy was helpful, friendly, and the office was beautiful. Would deal with her again.Alfred D.
Our entire experience was perfectMilton N.
Customer did not leave a comment.John H.
Customer did not leave a comment.Christopher L.
Everything was ready and waiting when we got there She even found a cheaper deal for us which she didn't have to do. Awesome customer service. WILL RECCOMEND.Donna M.
Customer did not leave a comment.jarod F.
Customer did not leave a comment.BOB B.
Always a good experience.Sharon S.
Customer did not leave a comment.Kenneth D.
Customer did not leave a comment.kurt M.
Continue your current process, everyone we encountered at U-Haul were great!Bonnie F.
Excellent service - great experience.Christopher P.
Customer did not leave a comment.kevin G.
Customer did not leave a comment.Joseph D.
Great customer service at pick up and drop off!BARBARA B.
Customer did not leave a comment.Sakhile M.
Customer did not leave a comment.Samantha R.
Customer did not leave a comment.Ed R.
I needed the truck to drive some stuff 1 mile. They charged me full price for 24 hours. I was disappointed.Randolph R.
Customer did not leave a comment.Mark P.
Customer did not leave a comment.yvonne C.
Customer did not leave a comment.Matthew P.
Entire experience convenient and went smoothly.kimberly T.
The Rental location and staff for A ! Easy Self Storage LLC were excellent. The UHAUL experience was terrible. After reserving a truck well in advance of the date needed, I received no communication of pick-up location changes and spent an extra few hours locating the vehicle pick-up center which UHAUL changed without notification. The day was a complete loss for my business and I will seek to rent trucks outside of the UHAUL company due to this loss in revenue. Thank you UHAUL for making my experience below subpar.Michael M.
Very friendly and great customer service! Thank you A-1Byron V.
Customer did not leave a comment.craig L.
Customer did not leave a comment.DANIEL A.
Great service- Will definitely rent from this location againallan R.
I had no problems and would certainly use U-Haul and this location again. But it would be good to review all details of the contract with the customer in person, as I had missed the incorrect return time in tiny type.New Jersey A.