Customer Reviews for A 1 Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A 1 Self Storage

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Tanya G. on

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Amy Q. on

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Friendly, great, thorough!!

John W. on

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Lauren W. on

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Make sure the hand trucks r in the truck!! Overall great!!!??

sylvain L. on

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Jesse H. on

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Angela K. on

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I couldn't tell when I arrived where I was supposed to park for returning the trailer. I was concerned because of the amount of cars in the parking lot that I wouldn't be able to park out of the way.

Michael M. on

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Doing a good job! Personable, knowledgeable assistant.

Troy T. on

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Great customer service, warm and friendly. Easy in and out rental process. Would recommend this location.

brian W. on

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No one was there atvthe location for drop off. So I called the number on the building and talked to someone after waiting for over 20 minutes . The told me to sign into my uhaul account and leave the trailer in the parking lot inside the gate. I went to leave the trailer exactly where I was informed to do so. And a woman came out yelling at me telling me that trailer doesnt belong there you cannot park it there. Just a horrible dirty experience

Kathy D. on

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Thank you ms. Sherrie she’s the best.

Marion R. on

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Sherie Douglas was so accommodating and helpful! She rescued me with a substitute truck when a previous renter had not returned a truck on time. Her patience with my learning curve on the U-Haul App was heartwarming. PLUS, she's funny and sweet! Thanks, again U-Haul and Sherie!

Marilyn S. on

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Bill W. on

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As is; is great!

Katharine S. on

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The location of this office is a little difficult to find as it is hidden behind a flea market. The woman who manages the place is competent and efficient.

Christina M. on

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Amie C. on

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Please ensure that when you transfer a customer from another location that you make sure the reservation pick up time is when they are open. We had a 8 am but the place didnt open until 9am. The lady was very friendly.

Hope R. on

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Pleasurable experience here!!

JEFF M. on

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The lady was great, however, there is not enough room at this location to have a U-Haul store. I had to maneuver through storage units to pick up the trailer, and the trucks for rent were just parked on the side of a dirt road. I reserved the trailer online and this was not even listed as a pick up location. I never received the confirmation phone call the night before. Then when I tried to call to confirm, there was confusion because when you google A-1 Self Storage you get the storage office which is separate from the U-Haul office. Next time I will just call the main U-Haul store directly and reserve over the phone. Nothing was ever communicated to me about the trailer hitch or lighting connector. I figured since they didn't even state was size hitch ball the trailer required that it must be provided with the trailer. Fortunately I brought both sizes of my own hitches with me just in case and one of them was the correct size. Unfortunately I was forced to purchase an adapter for the lighting connector for $12.95. This is ridiculous! This is a rental trailer that could be towed by a wide range vehicles. U-Haul should provide the hitch and any necessary adapter as part of the trailer rental instead of screwing the customer by luring them into a situation where they have to unexpectedly purchase extra items at the U-Haul store. Shame on you U-Haul!

Steven H. on

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Weird location, attendant was fine to work with and thoughtful. Awkward storage for the trailers and hard to get in and out of.

Ignacio N. on

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The person in charge is very rude and very unprofessional he called me a lot times to follow the drop of , he left so many messages I call that a harrasment he should stop calling the customers and wait until the customer turn in the truck.

Christopher T. on

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Herman J. on

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Obscure location, Rep very friendly and helpful.

stephen K. on

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Nothing. Location was fully stocked and service was friendly, courteous, and efficient.

Cheri R. on

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Virginia Y. on

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Each time I tried to get u-haul on line. It was like going through a maze. Very poor as they wanted me to register again and again. They cancelled my original reservation and I had to call three times. On-line is very bad.

Kelsi S. on

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There were a lot of shady looking people just hanging around their storage units. 2 large dogs running around off leash.

martin G. on

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The agent was friendly and professional. If it was not for a trailer being unavailable in Klamath Falls, I would go there again.

Donna M. on

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Change managers

Stacey W. on

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Tony N. on

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Sheri was amazing and so easy to deal with.

bruce R. on

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The truck was clean inside but the outside was not washed at all it had bugs and dirt all over it

Nathanial M. on

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Gerhardus V. on

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Horrible experience! Truck 24/7 is horrible Hire faces/ people to help your clients Truck was only 1/4 full we returned full On the phone for hours just trying to use the truck It was a waste of time

andrea B. on

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Randy C. on

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Friendly and easy to work with

alex B. on

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Very difficult to navigate this site especially after hours.

Amanda G. on

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Sherri is very sweet and knows her stuff!

Mitchell C. on

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STEVE D. on

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Service was pleasant and professional.

Linda C. on

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Sandy T. on

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Get rid of the dealer at Chevel's Auto Sales on Riverside & 12th st in Medfford OR. He wasn't there, nor was anyone else when we went to pick up the trailer. I called him and he was at an auction and none of his employees were there either. Went to the main store, they didn't have one avaiable. They sent us to Phoenix Or to get one.That lady

Kathleen O. on

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Kira C. on

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The drop off location was behind storage units that were doing a flea market, it was fairly hard to find. The woman at the drop off location was not in her office once I finally found it. The person who was in charge of the storage units had to go find her for me. When she finally showed up, she only asked if I had put gas in the tank and told me I was good to go without asking me to sign anything. The way she was acting made me wonder if she was on some kind of drug.

larry W. on

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Best ever

MICHAEL P. on

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Brad B. on

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Corinne S. on

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The location was very difficult to find, with no signs at the front of the lot and the office tucked around a corner in the back. The truck I had reserved months previous was not available for me and I was "upgraded" to a bigger truck I did not want, which made my move much more stressful and the driving more difficult.

Robert L. on

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Cindy P. on

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bryan H. on

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Excellent customer service---thank you.

Kathy D. on

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Sherie Douglas is awesome and always extra helpful.

sherwood P. on

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No idea about the drop off location because it was closed on Thursday. I t wasn’t easy to figure out where to drop the key for the truck but after calling, I was told where to look. Only in Oregon!

david K. on

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Everything was great!

Jim W. on

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leslie S. on

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Bad: Needs much better and larger signage-its hard to find!! Good: Everyone Idealt with onthe phone and inperson were very friendly, knowledgeable, and helpful!

ROBERT L. on

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bob L. on

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BOB B. on

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very happy with the service very nice sweet lady my 2nd time to rent

Gerald A. on

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Nothing. Kathleen and Sheri were both very helpful and both delightful.

rosalie S. on

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Nothing. I absolutely love your newly designed trucks. Drive like a dream. Only one minor suggestion. The seats do not adjust for short people so they can see over dashboard.

STEPHEN W. on

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The experience on this end was great! She was helpful, kind and knowledgable. I have not had great experiences with U-Haul in the past but this replaced all the negative with a positive.

patti W. on

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Truck windows were very dirty no water in wi dow washer.Truck smelled like cigarettes. It ran great.

Kathy D. on

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Ms. Sherie Douglas is amazing! Always helpful and eager to help me with all my needs. The s. Pacific highway store is my go to. Thanks ms. Sherie for everything.

Matthew W. on

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GARRY H. on

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Nina D. on

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The truck itself was amazing but the employee seemed unprofessional and unsure of how to do her job. My first impression of her was when i was walking up to the sliding door only to hear her screaming and cursing over the phone and not knowing how to ring up my whole order (going as far as to not bill me untill the next day resulting in my card to be declined and overdrafted). This is my first time moving and i never thought that just getting the truck would be so stressful. I will NEVER rent from this particular uhaul location ever again.

Nathan J. on

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Robert W. on

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I rented a truck from one location, didn’t have a walk around done and when I got over to the moving location I opened the back and it smelled so strongly of marijuana that my eyes and throat were burning. I brought that truck back and went to the only other location in town that had a 26 ft truck available, did a walk around on that one and that one also smelled horrificly of pot. So then I had to get a 20 ft truck and it did not fit all of our stuff and we lost 4 hours of packing and moving time to deal with trucks. It was the worst experience ever and I am not happy with either location.

Cindy G. on

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Vladimir S. on

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Brandon C. on

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I was charged an extra time and had to make several phone calls and the issue is still not resolved. One of uhauls customer service agent gave me false information and now my bank account is overdrawn. I would not suggest uhault to anyone as it is always a headache

Kathy D. on

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Everything was great and ready on time. Sherie Douglas with uhaul on S. Pacific highway is amazing. Always friendly and helpful. Thanks mrs. Sherie.

RICHARD K. on

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ted S. on

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Jill C. on

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Vincent R. on

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Victoria L. on

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Organized. Courteous, in a stressful business. The kind of people we all want to work with. I rent a lot and I value customer service as well as the quality of the equipment.

Paula V. on

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I have rented from this location on several occasions and have always had excellent, professional service. The office staff is very friendly and always very helpful. I always recommend to anyone needing to rent a truck.

stacey G. on

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Michael M. on

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I really appreciated there fast service. It would really be helpful if I can always pick the truck I rented be there everyttime I need it? I rent for business as well helping my community with doing odd jobs for elderly. I live in Ashland but the U-Haul deal in Ashland have their own hours even tho they advertise the hours posted. So I have to drive 16miles but that’s ok know I met A1 storage and U-Haul dealers most definitely awesome group of young women. So like to sign up for a Corporate account . Only from A1 storage and U-Haul rental.

Dan C. on

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And make sure you have a full tank oh yeah

alfonso B. on

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Yes the gall was great very helpful and funny thank you very much we made it back just fine

gabriele L. on

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Great attitude and very helpful – to us but this of course was after I was at the wrong location because the rental and was not available where I had made the request. I had requested three times and still was directed to a different location at the end. Overall everyone had a great attitude, and was very helpful

DENNIS H. on

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Nicole S. on

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Mark M. on

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David D. on

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They are closed Wednesday and Thursday and no electronic pick up but U-Haul rents anyway Took and extra hour and a half to wait on U-Haul to find the emergency off duty person Will never make this mistake again

Amy C. on

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Jason B. on

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linda D. on

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Amadon J. on

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Ryan B. on

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The manager was the sweetest and the most professional Uhaul employee ever in my years of renting.

Robert R. on

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I love those women. Very helpful. Nicest people in the world. Trucks are always clean.

KRISTIN P. on

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It's a very creepy place, with a lot of people selling "stuff" milling around. It's hard to tell where the office is, and I wouldn't go there alone if you're female.

PAUL K. on

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This pick up location was not whwere I had reserved the truck. While it might appear that getting a 26' for truck at the price of a 20' truck would be a great deal - it actually made more work for us because we could not get it up the drive way we needed to climb. More work loading a pick-up to take to the UHaul.

Mary M. on

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janis L. on

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Sherie Douglas worked wonders for me! My own truck wasn't working well enough that day to move anything so I (last minute) walked in to the office in Phoenix, OR and Sherie just grinned that amazing smile and said, "We can help you". I was stressed and she made everything flow smoothly and perfectly. 1000 THANK YOUs!

BILL B. on

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To make sure national (regional) call center(s) knows when local locations are open or not open Thanks!

John P. on

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Customer did not leave a comment.