Customer Reviews for A 1 Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A 1 Self Storage

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Benjamin B.
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Customer did not leave a comment.

SEAN R.
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Customer did not leave a comment.

john W.
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Office manager was very friendly and helpful!

Jan P.
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Treated very nice, person knew her job, no problems

michael S.
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Customer did not leave a comment.

Jennifer W.
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Great customer service. Will only rent here from now on.

Jennifer W.
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Worker was so helpful and kind. Received great customer service.

Kirra S.
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Customer did not leave a comment.

Kyle K.
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Customer did not leave a comment.

dan S.
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sherri's been great to me , thank you

Amanda R.
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Customer did not leave a comment.

Thomas F.
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Customer did not leave a comment.

Denise Kim G.
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Customer did not leave a comment.

Kelly H.
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Customer did not leave a comment.

Theodore K.
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Customer did not leave a comment.

Aaron S.
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There was a communication issue with Shari saying she did not have any record of our reservation. She was abrupt and seemed disoriented and disorganized. We were picking up moving pads and she made us wait for 30 minutes before getting the pads for us. It was extremely frustrating.

Larry S.
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great personality

Teresa S.
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Customer did not leave a comment.

Jeramy M.
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Lady was very nice.

Gordon F.
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Well, the equipment fine. the problem I had is the trailer I rented they did not tighten the ball enough and it popped off the first bump I hit. Uhaul needs to service the equipment better. It rains a lot in Oregon and things get rusty. The screw that clamps down to the ball needs to be lubed also the racheting tie downs on car hauler needs to be lubed. And i asked not to charge my credit card i wanted to pay cash they did anyways.

david C.
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Customer did not leave a comment.

Jon S.
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Have hot coffee

sherry P.
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Customer did not leave a comment.

Amanda M.
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Friendly staff, made us feel very welcomed.

Tanya G.
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Customer did not leave a comment.

Amy Q.
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Friendly, great, thorough!!

John W.
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Customer did not leave a comment.

Lauren W.
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Make sure the hand trucks r in the truck!! Overall great!!!??

sylvain L.
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Customer did not leave a comment.

Jesse H.
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Customer did not leave a comment.

Angela K.
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I couldn't tell when I arrived where I was supposed to park for returning the trailer. I was concerned because of the amount of cars in the parking lot that I wouldn't be able to park out of the way.

Michael M.
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Doing a good job! Personable, knowledgeable assistant.

Troy T.
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Great customer service, warm and friendly. Easy in and out rental process. Would recommend this location.

brian W.
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No one was there atvthe location for drop off. So I called the number on the building and talked to someone after waiting for over 20 minutes . The told me to sign into my uhaul account and leave the trailer in the parking lot inside the gate. I went to leave the trailer exactly where I was informed to do so. And a woman came out yelling at me telling me that trailer doesnt belong there you cannot park it there. Just a horrible dirty experience

Kathy D.
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Thank you ms. Sherrie she's the best.

Marion R.
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Sherie Douglas was so accommodating and helpful! She rescued me with a substitute truck when a previous renter had not returned a truck on time. Her patience with my learning curve on the U-Haul App was heartwarming. PLUS, she's funny and sweet! Thanks, again U-Haul and Sherie!

Marilyn S.
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Customer did not leave a comment.

Bill W.
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As is; is great!

Katharine S.
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The location of this office is a little difficult to find as it is hidden behind a flea market. The woman who manages the place is competent and efficient.

Christina M.
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Customer did not leave a comment.

Amie C.
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Please ensure that when you transfer a customer from another location that you make sure the reservation pick up time is when they are open. We had a 8 am but the place didnt open until 9am. The lady was very friendly.

Hope R.
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Pleasurable experience here!!

JEFF M.
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The lady was great, however, there is not enough room at this location to have a U-Haul store. I had to maneuver through storage units to pick up the trailer, and the trucks for rent were just parked on the side of a dirt road. I reserved the trailer online and this was not even listed as a pick up location. I never received the confirmation phone call the night before. Then when I tried to call to confirm, there was confusion because when you google A-1 Self Storage you get the storage office which is separate from the U-Haul office. Next time I will just call the main U-Haul store directly and reserve over the phone. Nothing was ever communicated to me about the trailer hitch or lighting connector. I figured since they didn't even state was size hitch ball the trailer required that it must be provided with the trailer. Fortunately I brought both sizes of my own hitches with me just in case and one of them was the correct size. Unfortunately I was forced to purchase an adapter for the lighting connector for $12.95. This is ridiculous! This is a rental trailer that could be towed by a wide range vehicles. U-Haul should provide the hitch and any necessary adapter as part of the trailer rental instead of screwing the customer by luring them into a situation where they have to unexpectedly purchase extra items at the U-Haul store. Shame on you U-Haul!

Steven H.
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Weird location, attendant was fine to work with and thoughtful. Awkward storage for the trailers and hard to get in and out of.

Ignacio N.
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The person in charge is very rude and very unprofessional he called me a lot times to follow the drop of , he left so many messages I call that a harrasment he should stop calling the customers and wait until the customer turn in the truck.

Christopher T.
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Customer did not leave a comment.

Herman J.
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Obscure location, Rep very friendly and helpful.

stephen K.
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Nothing. Location was fully stocked and service was friendly, courteous, and efficient.

Cheri R.
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Customer did not leave a comment.

Virginia Y.
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Each time I tried to get u-haul on line. It was like going through a maze. Very poor as they wanted me to register again and again. They cancelled my original reservation and I had to call three times. On-line is very bad.

Kelsi S.
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There were a lot of shady looking people just hanging around their storage units. 2 large dogs running around off leash.

martin G.
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The agent was friendly and professional. If it was not for a trailer being unavailable in Klamath Falls, I would go there again.

Donna M.
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Change managers

Stacey W.
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Customer did not leave a comment.

Tony N.
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Sheri was amazing and so easy to deal with.

bruce R.
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The truck was clean inside but the outside was not washed at all it had bugs and dirt all over it

Nathanial M.
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Customer did not leave a comment.

Gerhardus V.
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Horrible experience! Truck 24/7 is horrible Hire faces/ people to help your clients Truck was only 1/4 full we returned full On the phone for hours just trying to use the truck It was a waste of time

andrea B.
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Customer did not leave a comment.

Randy C.
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Friendly and easy to work with

alex B.
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Very difficult to navigate this site especially after hours.

Amanda G.
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Sherri is very sweet and knows her stuff!

Mitchell C.
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Customer did not leave a comment.

STEVE D.
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Service was pleasant and professional.

Linda C.
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Customer did not leave a comment.

Sandy T.
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Get rid of the dealer at Chevel's Auto Sales on Riverside & 12th st in Medfford OR. He wasn't there, nor was anyone else when we went to pick up the trailer. I called him and he was at an auction and none of his employees were there either. Went to the main store, they didn't have one avaiable. They sent us to Phoenix Or to get one.That lady

Kathleen O.
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Customer did not leave a comment.

Kira C.
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The drop off location was behind storage units that were doing a flea market, it was fairly hard to find. The woman at the drop off location was not in her office once I finally found it. The person who was in charge of the storage units had to go find her for me. When she finally showed up, she only asked if I had put gas in the tank and told me I was good to go without asking me to sign anything. The way she was acting made me wonder if she was on some kind of drug.

larry W.
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Best ever

MICHAEL P.
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Customer did not leave a comment.

Brad B.
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Customer did not leave a comment.

Corinne S.
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The location was very difficult to find, with no signs at the front of the lot and the office tucked around a corner in the back. The truck I had reserved months previous was not available for me and I was "upgraded" to a bigger truck I did not want, which made my move much more stressful and the driving more difficult.

Robert L.
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Customer did not leave a comment.

Cindy P.
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Customer did not leave a comment.

bryan H.
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Excellent customer service---thank you.

Kathy D.
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Sherie Douglas is awesome and always extra helpful.

sherwood P.
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No idea about the drop off location because it was closed on Thursday. I t wasn't easy to figure out where to drop the key for the truck but after calling, I was told where to look. Only in Oregon!

david K.
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Everything was great!

Jim W.
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Customer did not leave a comment.

leslie S.
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Bad: Needs much better and larger signage-its hard to find!! Good: Everyone Idealt with onthe phone and inperson were very friendly, knowledgeable, and helpful!

ROBERT L.
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Customer did not leave a comment.

bob L.
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Customer did not leave a comment.

BOB B.
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very happy with the service very nice sweet lady my 2nd time to rent

Gerald A.
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Nothing. Kathleen and Sheri were both very helpful and both delightful.

rosalie S.
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Nothing. I absolutely love your newly designed trucks. Drive like a dream. Only one minor suggestion. The seats do not adjust for short people so they can see over dashboard.

STEPHEN W.
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The experience on this end was great! She was helpful, kind and knowledgable. I have not had great experiences with U-Haul in the past but this replaced all the negative with a positive.

patti W.
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Truck windows were very dirty no water in wi dow washer.Truck smelled like cigarettes. It ran great.

Kathy D.
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Ms. Sherie Douglas is amazing! Always helpful and eager to help me with all my needs. The s. Pacific highway store is my go to. Thanks ms. Sherie for everything.

Matthew W.
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Customer did not leave a comment.

GARRY H.
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Customer did not leave a comment.

Nina D.
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The truck itself was amazing but the employee seemed unprofessional and unsure of how to do her job. My first impression of her was when i was walking up to the sliding door only to hear her screaming and cursing over the phone and not knowing how to ring up my whole order (going as far as to not bill me untill the next day resulting in my card to be declined and overdrafted). This is my first time moving and i never thought that just getting the truck would be so stressful. I will NEVER rent from this particular uhaul location ever again.

Nathan J.
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Customer did not leave a comment.

Robert W.
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I rented a truck from one location, didn't have a walk around done and when I got over to the moving location I opened the back and it smelled so strongly of marijuana that my eyes and throat were burning. I brought that truck back and went to the only other location in town that had a 26 ft truck available, did a walk around on that one and that one also smelled horrificly of pot. So then I had to get a 20 ft truck and it did not fit all of our stuff and we lost 4 hours of packing and moving time to deal with trucks. It was the worst experience ever and I am not happy with either location.

Cindy G.
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Customer did not leave a comment.

Vladimir S.
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N/A

Brandon C.
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I was charged an extra time and had to make several phone calls and the issue is still not resolved. One of uhauls customer service agent gave me false information and now my bank account is overdrawn. I would not suggest uhault to anyone as it is always a headache

Kathy D.
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Everything was great and ready on time. Sherie Douglas with uhaul on S. Pacific highway is amazing. Always friendly and helpful. Thanks mrs. Sherie.

RICHARD K.
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Customer did not leave a comment.

ted S.
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Customer did not leave a comment.

Jill C.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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