Customer Reviews for A 85 Riverdale Storage
(U-Haul Neighborhood Dealer)

120 reviews

635 Poplar Springs Rd   Riverdale, GA 30274

(770) 996-6537

Location Hours

  • Mon-Fri: 10 am - 5:30 pm
  • Sat: 10 am - 3:30 pm
  • Sun: Closed
Special Operating Hours
  • 11/27/2021 - 11/28/2021: Closed

Services at this Location:

Contact Us

(770) 996-6537

635 Poplar Springs Rd
Riverdale, GA 30274

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5:30 pm
  • Sat: 10 am - 3:30 pm
  • Sun: Closed
Special Operating Hours
  • 11/27/2021 - 11/28/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

It was scary. Location was not not good, Truck had issues. You have to go to the window where the screen is ripped out. You can not see the person. Very weird and scary.

Linnie M. 
Rating:
3.0

My truck run hot would not go into gear cuts off

Tamiko W. 
Rating:
5.0

Customer did not leave a comment.

Nicole S. 
Rating:
1.0

1. The pickup truck was ready. 2. I had to find another location. 3. Drop off location had in computer that I was late dropping off. I haven't even picked truck up. 4. Uhaul kept changing my drop off location 5. I dropped the truck off on 9/12. The drop off location did not put me in system until 9/14. I spoke to customer service and was instructed that it would be manual entered for 9/12. A HORRIBLE EXPERIENCE

Tanya B. 
Rating:
3.0

inside of truck was dirty.

ALI S. 
Rating:
2.0

I reserved a 10 ft truck. When I arrived I was told it's not available. I had to ASK her was there anything else available. She never volunteered that info. I was given the option to rent a 9 ft truck with a bullet hole in the door, it wasn't clean and I had to overpack it because it was too small!

Helen M. 
Rating:
1.0

Close the location it's run down bad customer presentation. I was trying to complete the return procedure and the app wasn't working. I will not rent from this location again.

MONICA W. 
Rating:
3.0

There was broken glass in the truck when we picked it up. Make sure to check in back of each truck before they go to customer.

James F. 
Rating:
1.0

The worst customer service experience I've ever had. Just nasty and rude. Unprofessional is an understatement.

Sharonda W. 
Rating:
5.0

Customer did not leave a comment.

Kimberly R. 
Rating:
2.0

If all equipment is not available make sure the cost for that equipment is removed pryor to charging customers. I was charger a dolly in which was not available I told was told to respond to text with that information in which I did so I wouldn't be charged for ot. But the charge was still on my final bill.

Lakesha S. 
Rating:
2.0

Customer did not leave a comment.

Kenetrilus D. 
Rating:
4.0

The fillet I purchased was not in the truck. The charge should be returned to me.

Terrance R. 
Rating:
1.0

Customer did not leave a comment.

Yolonda T. 
Rating:
3.0

Provided better instructions for after hour drop off. Particularly box to deposit key.

Lillie W. 
Rating:
4.0

Customer did not leave a comment.

lamardu G. 
Rating:
5.0

Tarnika is wonderful. Extremely helpful !

Neal W. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Good People! Good Experience!

Jody J. 
Rating:
5.0

Customer did not leave a comment.

Monique D. 
Rating:
3.0

Make the mobile process a little less tedious when returning. After a day of moving, anything more than a truck drop off and key return is too much!!

Marvin R. 
Rating:
5.0

Customer did not leave a comment.

Kashif M. 
Rating:
5.0

Customer did not leave a comment.

LeShante G. 
Rating:
2.0

The attendant had an unpleasant attitude.

Robin E. 
Rating:
1.0

I requeested a dolley to move washing machine and other big items when I made my reservation and there was no dolley when I arrived. She told me they had one down Hwy 85 which was not true. I had to buy one. Unacceptable customer service

cheryl C. 
Rating:
5.0

Customer did not leave a comment.

terry F. 
Rating:
4.0

Customer did not leave a comment.

Donna W. 
Rating:
5.0

Agent was outstanding.

Donna J. 
Rating:
4.0

Customer did not leave a comment.

mike S. 
Rating:
5.0

The couple who ran the shop were wonderful, very friendly and personable. . . Christian people, which I loved. The store was clean and smelled wonderful. I will go out my wAy to rent from them again!

tracy J. 
Rating:
4.0

Customer did not leave a comment.

TERRI L. 
Rating:
5.0

The fact that I rented a storage unit and a moving truck from the same place was very convenient and to return the truck in the same place made my move very easy. Stress Free move.

reba C. 
Rating:
5.0

Customer did not leave a comment.

tyree H. 
Rating:
4.0

Customer did not leave a comment.

Jackie Wayne J. 
Rating:
5.0

I originally had reservations at ur jonesboro office on tara blvd.and the customer service was absolutely a nightmare . That man I think he maybe a manager is horrible and needs to be fired..I was upset because I had my stuff in storage and was moving so I reserved a truck one way and got the price plus I stopped by that store and made sure everything was set.so I got my movers and when I got to store on tara Blvd jonesboro ga...everything was changed and I wasn't even notified..that idiot was so rude..has from the north..I didn't get his name but he has a New York accent and VERY RUDE..GET RID OF THIS GUY OR UR GOING TO LOOSE BUSINRSS..the riverdale office/storage I give them a 90 only problem they need to open early.

Marilyn R. 
Rating:
5.0

Customer did not leave a comment.

keeshunda R. 
Rating:
3.0

Customer did not leave a comment.

Destiny C. 
Rating:
5.0

No problems on returning the truck

Lizia W. 
Rating:
5.0

Everything was great

Belinda L. 
Rating:
4.0

Customer did not leave a comment.

CHERI P. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY S. 
Rating:
4.0

Customer did not leave a comment.

phong D. 
Rating:
5.0

Customer did not leave a comment.

KEECHA D. 
Rating:
1.0

Truck was dirty and difficult to drive due to steering issues. I was also overcharged for equipment

Shemeka E. 
Rating:
5.0

Customer did not leave a comment.

JASON T. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

Delmar T. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE P. 
Rating:
5.0

Customer did not leave a comment.

SHAWNDA L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
1.0

The owner has no personality to be dealing with the public. He was rude when I called to say no one was there when I needed to drop the trailer off. He said I guess u gonna have to wait and I said you should put your hours of operation online so people don't have to wait. Now when the office person did get there to open up she made a phone call about some paperwork before she ever asked to help me. So no I would never use them again.

KATRINA C. 
Rating:
1.0

Poor Customer service . 35 dollars extra was taken from me . Dishonest people

KYLE C. 
Rating:
5.0

Customer did not leave a comment.

Nikki H. 
Rating:
4.0

No comment.

deaun W. 
Rating:
3.0

Hard to get in and out of. Small parking lot.

James D. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA W. 
Rating:
5.0

Candace was great, explained everything in detail. I'll definitely recommend friends.

Pamela C. 
Rating:
5.0

Everyone was so friendly it was good to smile since I been going thru so much this week. Great Job guys Thank u.

VERNELL S. 
Rating:
2.0

Be honest when comes to looking at fuel level. Provide better customer service even if you do not agreed with customer.Dont pad charges to the customer for your own personal gain.

LaQuenda L. 
Rating:
5.0

Mrs.Candace is always very nice and pleasant. Unit very clean and property clean as well.

PAULETTA B. 
Rating:
5.0

Customer did not leave a comment.

Patricia C. 
Rating:
5.0

Great experience!!!! Friendly and Helpful!!!!

HERBERT H. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA G. 
Rating:
5.0

.99 a mile should include gas too... Y'all are robbing people

CHARLES M. 
Rating:
3.0

This was a one-way move, and the fact that not only was my location changed from the one that I selected, but the time was put off for 4 hours. This was communicated to me after 3 PM the day before my move. I had already coordinated moving help, and this put me 6 hours behind.

KENNETH H. 
Rating:
5.0

Everything was done right in my opinion.

Katina N. 
Rating:
5.0

Customer did not leave a comment.

NEVA W. 
Rating:
1.0

Fix faulty gas hand that fluctuates and idols! Needs major under the hood work! Truck doesn't accelerate when pressing the gas. Truck won't start, had to turn key several times and push gas peddle before it started

Shaunda E. 
Rating:
5.0

Nothing. I can actually say they have wonderful customer service. Exceeded my expectations. Very refreshing.

CHERRELL J. 
Rating:
5.0

Customer did not leave a comment.

michael M. 
Rating:
5.0

Mr. and Mrs. Payne were extremely knowledgeable and polite. I would recommend this facility to anyone in need of storage and rentals.

FELICIA H. 
Rating:
5.0

Customer did not leave a comment.

NATALIE K. 
Rating:
5.0

Nothing everything was perfect.

XAVIER W. 
Rating:
4.0

Customer did not leave a comment.

EMMANUEL O. 
Rating:
3.0

The front desk person was sitting in for the owner because someone had just quit. She was not as familiar with the processes and procedures.

Marla T. 
Rating:
5.0

Love the lady rented storage unit from her she is very kind n sweet n very respectful ill recommend her to anyone

FATIMA M. 
Rating:
5.0

Customer did not leave a comment.

Katina N. 
Rating:
4.0

Customer did not leave a comment.

Natasha H. 
Rating:
3.0

I was frustrated by the quote from the confirmation before I picked up the rental truck. By the time I got and returned the truck, I found out that I was overcharged and the staffs in Riverdale areas did not try to contact the company to find out the reason why. She did not even tell me whom to call. This is the worst experience for the moving and I don't think that I am going to refer anyone for U-HAUL. Up until this point, I still had not answer from the company even I contacted them my emails but failed to get a definite answer from the management.

Henry P. 
Rating:
5.0

Customer did not leave a comment.

RICKEY B. 
Rating:
3.0

Customer did not leave a comment.

FELICIA W. 
Rating:
4.0

The Truck was old and not really maintained. The truck was all over the road, and difficult to drive with constant steering to keep it in the lane.

William A. 
Rating:
4.0

Customer did not leave a comment.

Deborah J. 
Rating:
3.0

Customer did not leave a comment.

BRENDA V. 
Rating:
5.0

Customer service was fast & great. Returning the truck & checking out was even more quicker. I will make this my permanent location when needing a U-Haul.

WEALTHA T. 
Rating:
5.0

Service was awesome. Friendly and Courtesy. Thank you for a smooth and easy transition.

rose L. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

CLORISE P. 
Rating:
5.0

Customer did not leave a comment.

TANJAR A. 
Rating:
3.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

Daryl M. 
Rating:
5.0

N/A

RIVA W. 
Rating:
1.0

Customer did not leave a comment.

DAVID H. 
Rating:
3.0

Have better equipment and not haven to run around to get it fix on my own time loss three hour on my trip.

MICHAEL F. 
Rating:
3.0

Customer did not leave a comment.

Phillis P. 
Rating:
3.0

There were ashes and cigarette butts left ijn the ash tray. The truck smelled like smoke. The windshield wipers didnt work well, they just smeared water over the windshield. Had to pull over and stay the night somewhere and prolong the move until the rain was finished because of this issue. Then charged extra mileage fee after dealing with this. Called the customer service department and filed a complaint and have yet to hear back from anyone! The customer service and equipment was not up to par. Will defintely consider another equipment rental company for my move in the near future.

ANDREW E. 
Rating:
2.0

I had a reservation at the U Haul store in Tara Blvd where I usually rent. The reservation was not available and they did EVERYTHING in their power to ensure I get my reservation guarantee credit and also sent me to a nearby location to get my rental. Apon arriving to the location in question, they were very UNfriendly and not as accomodating as what I am used to from my usual location. They also charged me a clean out fee for leaving a business card (mind you their own business card) in the truck. I was VERY unsatisfied and if this would have been my first UHaul experience this location would have made it my last one.

RUBIN B. 
Rating:
3.0

Customer did not leave a comment.

GREGORY M. 
Rating:
4.0

Customer did not leave a comment.

YVONNE D. 
Rating:
5.0

Customer did not leave a comment.

LISA M. 
No reviews have been submitted for this location.

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