Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
App had an issue and wouldn't let me take a picture of the odometer. I wasn't sure what to do so tried to call support but couldn't get through, so just proceeded with the move. It worked out ok but I wasn't very confident it would. The pickup location was difficult to get out of as you have to back up quite a ways to get out. Not ideal.
Even though the system was down for awhile, The attendant assisted us with what was needed.
1. better signage 2. proper directions on website 3. shaded area to use cell phone to fill out paper work; so sunny could not read my phone
The fuel service fee was ridiculous for how little gas i used.
I was billed an extra $48 for this cargo van rental. Please send my money back immediately.
Let the customer know approximately what kind of gas mileage the 10ft truck gets. We over filled on gas thinking it got poor gas mileage. We got the truck with a 1/4 of tank of gas and didn't know how much gas we needed. It would have cost us a lot less if the tank was full and then we can bring it back full. It's not fair to the customer to give them a truck with not enough gas.
Very friendly agent
I will never be renting from UHaul ever again. Asked several questions from the vendor about policies. They told me different information than UHaul. Charged my card without consent. Unreachable. UHaul would not rectify.
Always answered the phone, which I had called many that didn't before I found you. ?????? it was a very easy process and the van looked new it was so clean.
Went out of their way to help me with rental. Thank you!
