Customer Reviews for A Affordable Storage
(U-Haul Neighborhood Dealer)

765 reviews

4640 B Hwy 160 W   Pagosa Springs, CO 81147

(970) 731-2404

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(970) 731-2404

4640 B Hwy 160 W
Pagosa Springs, CO 81147

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Sarah R. 
Rating:
5.0

Easy drop off and friendly employee

Kara N. 
Rating:
5.0

Customer did not leave a comment.

Jason O. 
Rating:
5.0

Customer did not leave a comment.

Emily H. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Tamra at affordable storage was exceptional!!

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

ELISA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Customer did not leave a comment.

Ryan C. 
Rating:
5.0

Customer did not leave a comment.

MATT M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARRELL T. 
Rating:
5.0

Great staff

CHERYL H. 
Rating:
5.0

Outstanding customer service… very personalized care. They always went out of their way to be of assistance. TOTALLY EXCELLENT ALL THE WAY AROUND!!!

jackie/ russell w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cheryl H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

Dane R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

WALTER K. 
Rating:
5.0

Everything went smoothly. No complaints.

JOHN D. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
5.0

great trailer to haul a motorcycle

Larry V. 
Rating:
1.0

Customer did not leave a comment.

samuel W. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Very helpful and professional.

AARON J. 
Rating:
5.0

They are the best!

ROBERT C. 
Rating:
3.0

The staff could be a little better at going over items with the customer regarding the refueling procedure and basics of the vehicle. She didn't seem very comfortable with what she was saying and basically just handed the keys over and said the tank was mostly full. Not sure if maybe she was just new?

Marlena C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Excellent, competent and professional staff. Good inventory.

Paul L. 
Rating:
5.0

Great place, helpful and kind staff.

REBECCA B. 
Rating:
5.0

Customer did not leave a comment.

RAMONA T. 
Rating:
5.0

The only issue is the customer should not have to back up the trailer for a return. The setup needs to be changed or an employee needs to do this.

John C. 
Rating:
3.0

Customer did not leave a comment.

SHANTI J. 
Rating:
5.0

Very friendly and great service!

ALAN G. 
Rating:
5.0

Great customer service

DAVID SCOTT L. 
Rating:
5.0

Great Service. Tamra and the other girls were awesome. Hustled, friendly, helpful....Keep up the good work.

BARBARA B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Nothing

Russell G. 
Rating:
5.0

Very easy to talk to and a pleasure to work with.

ROGER R. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
5.0

Thanks 💗

BERNETA V. 
Rating:
5.0

I had the original reservation at a different location and could not get any response from that owner. I went to A Affordable Storage and talked with them personal. I had my reservation switched to A Affordable Storage and my experience with them was excellent. I would recommend them to anyone. Thank you AAffordable Storage

Becky H. 
Rating:
5.0

Not much. The crew that handled my checkin were fast and friendly, a totally painless return.

Richard H. 
Rating:
5.0

Awesome customer service! Best UHaul I've ever been to.

Jeffery H. 
Rating:
5.0

Customer did not leave a comment.

SHERRILL H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

most friendley and helpfull girls in town

JOHN RHONDA S.  |  Overall Experience 
Rating:
5.0

Great equipment, great assistance at hook up.

JEAN L. 
Rating:
5.0

Customer did not leave a comment.

PAUL C. 
Rating:
5.0

Excellent drop off experience. I didn't have the tank to the proper level but that was my fault not theirs. The ladies were very pleasant, professional, and quick.

KARL E. 
Rating:
3.0

Although seamless check-in, I would have preferred going into an office, having them check the mileage, and informing me ahead of time of a $90 charge because I didn't get the truck back by 7:00am. We did return it, closer to 1:00pm since I didn't own the home I was moving into until that day.

Janice R. 
Rating:
5.0

Tamara was amazing! So friendly, engaged and helpful. Such a positive experience! Thank you!

SHARON H. 
Rating:
5.0

Prompt friendly service upon both check out and check in.

CHARLES L. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY O. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Great service and location. Tamara was an excellent U-Haul Representative. She was courteous, helpful, efficient, and setup our trailer perfectly without any issues. The return was just as pleasant. I don't know how much they pay her, but she deserves a raise as she was the best U-Haul Representative I have ever had the pleasure of interacting with at any U-Haul rental site.

John W. 
Rating:
5.0

Customer did not leave a comment.

MARGARET R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
4.0

Loved dealing with you... lots of smiles and assistance offered.

ARTHUR A. 
Rating:
5.0

Best uhaul experience in a long time. No issues.

james W. 
Rating:
5.0

Signage directing where to return. The are ok now but it feels and looks like your going the wrong way. Signs like yes your going the right way continue. Turn here and park. Just some ideas

EUGENE S. 
Rating:
5.0

Customer did not leave a comment.

ALLYSON J. 
Rating:
5.0

Tamara is excellent to work with. She was extremely professional, knowledgeable and helpful. She made our stressful time of moving much easier. I recommend this u/haul place to anyone. And wouldn't change a thing.

MADISON O. 
Rating:
4.0

Sweep out and wash down the trailer

CLAY S. 
Rating:
4.0

A short orientation on the truck and meaning of some the instrument cluster symbols.

Robert B. 
Rating:
5.0

recognize that the truck has actually been delivered and checked in by iphone. Ours was checked in a day early. Starla Roeder

Starla R. 
Rating:
4.0

Customer did not leave a comment.

KERRY I. 
Rating:
4.0

Customer did not leave a comment.

Anna H. 
Rating:
5.0

Staff was super nice and property was neat and orderly. No issues would recommend to anyone

Jereme W.  |  Overall Experience 
Rating:
5.0

No improvement is needed. They were very busy, but everything was taken care of very quickly.

SANDRA B. 
Rating:
5.0

A wonderful rental experience; staff was kind, prompt, and helpful in responding to an immediate need for an auto transport trailer. Can't thank you enough!

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

MCKENZIE P. 
Rating:
5.0

Customer did not leave a comment.

Sandy I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jerry F. 
Rating:
2.0

This location was very out of the way ... kinda a Devils Reject spot and not open ... my truck was the only Uhaul at their place. Less than 2 miles a way there was a major uhaul dealer with at least 50 trucks on lot.

John E. 
Rating:
2.0

I wish that the rental would have been a little more explained. I did not want any extras but was charged the protection fee. And we are a non-profit that should have been tax exempt. The paperwork was put in a volunteers name instead of the Humane Society of Pagosa Springs. The volunteer drove the truck to get donated food for us. I called yesterday to dispute the charges and was on hold for at least 45 minutes and then talked to someone about the charges and I believe she hung up on me. Probably my fault for some of it but more should have been explained to me.

DANIEL S. 
Rating:
5.0

Great customer service!

DAVID M. 
Rating:
5.0

Tamara is the go to for all your UHaul needs!!! She is most efficient, most professional, very friendly and goes above and beyond to take care of her customers!!

TERRI P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Lissa S. 
Rating:
5.0

Customer did not leave a comment.

Samuel R. 
Rating:
5.0

Customer did not leave a comment.

george L. 
Rating:
5.0

Customer did not leave a comment.

GREGORY O. 
Rating:
5.0

They were great at this storage facility. I worked with Tamra mostly and she was so helpful. So friendly. Really great

CANDACE V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARGARET P. 
Rating:
5.0

Absolutely superb, well-maintained facility! Staff was excellent. One glitch - no way to contact owners or staff with an after hours or weekend emergency. Owner extremely belligerent, rude and discourteous when contact attempted at his home near the facility. Almost terminated yearly rental at thst time.

HAROLD K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRAVIS T. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

They are always helpful and the reason I choose them

CARY S. 
Rating:
5.0

Drop off was quick and hassle free

Richard H. 
Rating:
4.0

They quoted me a price, told me I did not need to reserve the trailer early cause they had plenty, then the price was raised substantially. This appeared to be a bait and switch, not appreciated ...

BRUCE W. 
Rating:
5.0

Very friendly and professional. Hooked up trailer in the rain without issues

ANTHONY W. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

The facilities are well maintained and very secure. Additionally, the staff at Affordable Storage were not just courteous and professional. They exceeded all expectations through their prompt responsiveness and make every effort possible to provide us with our storage needs. They are by far the safest, best and most professional storage facility in the Pagosa Springs area. I highly recommend them for your storage needs.

RUSSELL W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joe F. 
Rating:
5.0

Customer did not leave a comment.

jackie S. 
Rating:
5.0

Customer did not leave a comment.

LARRY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
5.0

Great service.

GREGORY B. 
Rating:
5.0

I never moved in and price changed as we talked. Did not receive my money back. 35.00 charged to my credit card.

Nancy E.  |  Overall Experience 
Rating:
5.0

The Truck ran Awesome, easy to handle

CARRIE T. 
Rating:
5.0

Good overall facility, nice staff.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

KATHY C. 
Rating:
5.0

Tamra, Jacob and Michelle are flippin awesome! And Dawn was great also!!! I highly recommend this location!

Jessica H. 
Rating:
5.0

Customer did not leave a comment.

SCOTT H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICKY A. 
Rating:
5.0

Customer did not leave a comment.

LAURA D.  |  Overall Experience 
Rating:
5.0

This is a great place to store my stuff. I highly recommend it. Safe, secure and great staff. Joanne

JOANNE B.  |  Overall Experience 
Rating:
5.0

You guys are great. T is the BEST!

ROBERT W.  |  Overall Experience 
Rating:
5.0

Overall nothing more as service was excellent

GABRIEL T. 
Rating:
4.0

Customer did not leave a comment.

Deborah M. 
Rating:
3.0

This location was unwilling to reimburse me for the extra 1/2 tank of fuel at drop-off, despite my pick-up location being very adamant that I would be reimbursed for any fuel over 1/4 tank.

ARNELL G. 
Rating:
5.0

I was thoroughly pleased with your storage facility. I alway had good access whenever I needed it. I am having new knees put in so I won’t be able to be in Pagosa this summer, but I will be back next summer and will certainly use your facility again.

BILL G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Cab smelled slightly of pee until it was aired out

Kelsey B. 
Rating:
5.0

Customer did not leave a comment.

AMBER H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICKIE A. 
Rating:
5.0

The NA choices were because I dropped the auto transport off on a Sunday when the location was closed.

Jon G. 
Rating:
4.0

Customer did not leave a comment.

CATHERINE W. 
Rating:
5.0

Customer did not leave a comment.

ANDREA AND NOEL A.  |  Overall Experience 
Rating:
5.0

Felt very safe with our rv stored there for 6 months. Would use these facilities again.

STEFFANY/ BRIAN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHACE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT A.  |  Overall Experience 
No reviews have been submitted for this location.

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