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Liliana G
Customer Reviews for A American Self Stg Almeda
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Front desk lady was very nice. I will refer customers here. Thank you.
ROSA VCustomer Service Representative should inform customers about a $20 service fee when instructing them "make sure you park exactly where you picked it up, and just place the key in the ororange box I will take care of the rest." I could have took care of whatever "the rest" was supposed to be if you intended to charge me $20 extra to perform your job from what you made me think. My subtotal contract completely changed from what I was stated and paid. I had all these extra charges. I never paid as much as I had to pay for a uhaul going to this location. Let me nit forget mention they sent my reservation was sent in Spanish and I speak ENGLISH ONLY. I felt then that this whole rental process would be a shit show and it was! I should have follow my 1st mind and canceled.
Arreynnia JAwesome experience again. Thanks so much for the assistance. Will always look here first for any future rental needs.
Russell WEverything was perfect. The lady working on Saturday morning was great. She was expecting me and ready to set me up. Was in and out in less than 15 minutes. Nice and easy self return process. Entire process was painless. Thanks.
Russell WGuy there very nice and happy.
Steve NGloria was very friendly to accommodate my needs to extend the rental a couple of times.
Ignacio LThe lady at this location was very help and friendly!
nelda hWonderful customer service and experience thank you
Lauren RPerson working there was very nice and helpful!
Robert MMy rental was for a total of 4 days. I picked up on a Sunday and was not scheduled to return until Thursday. The transporter was turned in on Tuesday, October 20, 2021 and the rental truck on Wednesday, October 21, 2021. I think that the truck was rented the same day; I am not sure about the transporter. However, I think I may be due a credit for returning it prior to the deadline and especially if U - HAUL turned around and rented the same merchandise I turned in.
Parmie SI was over charged for something I specifically asked not have
celia mMeagan really worked with us. She was kind and professional. We will always call on her in the future when we need a uhaul.
david sHire employees that are sober and not on drugs
Derrin JService was good, instructions were clear. The office smelt heavily of cigarette smoke and the truck had a lot of dirt in it. Not the best experience but a passable one.
Todd MThe truck was clean and operable. When I returned it I took a picture of the dash and it had 74994 miles on it. The bill said it has 75003 miles, costing us an extra $8 or so. I called and complained and they said the maintenance person had driven it without telling them and I would have to come get a cash refund of the difference. As I'm too far away to make this practical, I don't find the resolution acceptable. There are far better UHaul locations and I wouldn't go back to this one.
TIMOTHY WCustomer service
Taylor BThe husband and wife couple were rude and had an attitude because I was taking pictures of the truck to upload on the websites mobile check-in/out.
Brandon WStaff is always nice
Emily Mreplace windsheld waper blads
Marvin HThat is the worst place ever to rent a U-Haul from the people that work there are horrible I would never rent a U-Haul again.
DORIAN GBy far worst customer service. The owner looked like a heavy drug user. Did not get my deposit back.
George VWe made a reservation to pick the truck up at 9am. When we arrived at 5till to find out they didn't open until 10am So we had to return We should have been informed of this when we made the reservation
David BVery friendly staff. Great conversation, very welcoming, the best customer service I received in a long time!
Tranessia Hthe place smelled of dog urine and vinegar, the lady had a cold sore on her nose and kept rubbing on it and expected me to touch stuff after she touched it. I will definitely pick a different place next time.
linda sGood service
Frettie HThe representative was great and did everything and needs her to do!! Thanks for picking great people to represent U-Haul in my neighborhood!
Courtney BOverall I had a good experience. I will use u-haul again and would recommend them to a friend.
Dania WThe staff were friendly and helpful, but the office smelled so badly I stood outside while both my checkout and check-in paper work was completed.
RANDY MComment to U-haul on-line I booked the trailer for Deer Park, TX, the day before U-Haul called and changed the pickup location to Houston, TX but the location was Pasadena, TX. i tried to do the on-line check in and wold not let me get past the agreements section.
Michael BRental place smelled bad cats everywhere. Truck had a water leak all on my furniture and belongings. The shelf in the back of the truck had a brown substance on it so I could not use that area of the truck. There was not a full tank of gas in the vehicle from the start. It was a bad experience to say the least.
Patrick DWe were supposed to have a dozen blankets and a hand dolly which was not available. They did have the appliance dolly. The attendant was very apologetic when I picked up the truck and when I returned the truck. I did not have the time to run around to other Uhaul businesses so I purchased my own. I was very disappointed about the lack of blankets! This is the sort of things you share with others.
Tom SThe operator of the facility had no mechanical means to lift trailer onto the trailer hitch of my truck. I have a bad back and had to lift the trailer with assistance of a young lady to get it on the hitch. I was unable to load and unload my furniture but my back is still hurting. I had to hire people on both ends to load and unload.
DANNY PVery nice experience
Rick RHelpful and accommodating.
Karlon SThe Lady helping us was over the top. Very nice, good attitude,had trouble with computer but handled everything. She was helpful and service was great ??
greald yThe A-American Storage u-haul location was very convenient, accommodating, and the staff was very friendly and polite. Thank you!
shavon bJune, was awesome! She was so helpful had I known this place existed I would have done all my business with her!!
Lucy FI made a reservation, but they seemed to have no clue about the details. The truck was ready at a storage facility down the street from the place listed on my reservation. They did not know my drop off location. pain in the butt
Mary JGet the reservation site fixed. I made two separate reservations and both were messed up after I got confirmation of my request. I would like to Thank the folks at A American Self Storage for getting me fixed up with a trailer.
JOHN HThe couple who helped us was extremely kind and professional. They knew their inventory well and were able to quickly access the equipment we needed.
Angela RYes service was nice and helpful but UHaul I will never deal with again.
JORDAN RAshes in ashtray, fuel not properly marked.
Anthony ASecond time returning at this location. I would HIGHLY recommend this location!!!! Polite, informative and efficient. Thank you.
Sheryl AReally helpful
karen hAt first the staff wasnt helpful. They had a child sitting at the front counter. I had to drive the trailer to the rear of the facility and unhook the trailer myself which could be a liability. In fact it seems as if they were living out of the location. Not impressed.
Michael MJames is great and very helpful.
JOE DVery helpful owners. My GPS took me to wrong location and they help me get there and gavw me a little extra time before they closed to get the trailer.
brent eJames was very friendly and helpful. I'll be back for sure.
JOE DHad to get the trailer and all the hookups myself. They had no help that day.
Linda DIt was a little hectic at during this Christmas holiday weekend, but everyone was helpful, working hard to get the trailer checked back in and us on our way.
william wVery nice folks! The return was smooth and fast. Will do business here again. Very Clean facility. Everything was spot on.
Sheryl AU-Haul had the trailer double booked. This is a good location just needs more equipment
Ray VThis is a tiny little shop, and the guy came out to help me get the truck with no shoes on. He said that he couldn't find his flip flops...
Brennan DWasn't clean or professional. Guy was friendly though.
carol vI WAS CHARGED FOR DOLLY AND BLANKETS THAT WE DID NOT USE. THEY WERE NOT TAGGED PROPERLY AFTER THE LADT USE AND THEY ASSUMED WE BROKE THE TAGS. ALSO TRUCK WAS DIRTY AND LOCK WAS BROKE ON THE BACK. AlSO I RESERVED WITH CASH PAYMENT AND THE ASSOCIATE REFUSES TO ISSUE MY REFUND OF $30 THAT I SHOULD BE GETTING DUE TO LESS MILEAGE USED
Jennifer BOffice was closed when I arrived at 12:10 PM with a sign stating they would re-open at 12:30 PM. No one returned to open office until 12:50 PM. I was very disappointed because my past UHaul experiences over the years have all been good. Maybe they could work on being punctual. Thx.
Thomas Oeverything was perfect, I will use this location again!
Lori BTrailer worked great. We put about 3000 miles on it in a week without a hitch! Uh well, we did have a hitch to pull the trailer - but there were no problems with the trailer and I thought the cost was reasonable.
Robert DThings are great just like they are. James and his wife were very friendly and helpful and very much appreciated.
Sheila H