I was paying an extra 25 dollars to store my dump trailer on the grounds and someone stole it! To this day I haven’t seen it or got it back couldn’t make a police report on it because I didn’t have the numbersrodney c. | Overall Experience
Customer Reviews for A & M Mini Storage
(U-Haul Neighborhood Dealer)
Newport, NC 28570
Services at this Location:
- Mon: 9 am - 5 pm
- Tue: Closed
- Wed: 9 am - 5 pm
- Thur: 9 am - 12 pm
- Fri-Sat: 9 am - 5 pm
- Sun: 12 pm - 4 pm
Special Operating Hours
- 7/4/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Robin is absolutely wonderful!! She goes above and beyond to help!! She is an asset to this company!!BETTY G. | Overall Experience
Address for pickup was wrong. Website didnt work when i went to check out or in the equipmentJacob C.
Customer did not leave a comment.charles V.
Customer did not leave a comment.RICHARD P.
Customer did not leave a comment.LAWRENCE B.
Customer did not leave a comment.Bret M.
Customer did not leave a comment.LAWRENCEEDWARD B.
Quick and easy. In and out, job done. Very nice.Kyle H.
1. Clean the vehicle. It was filthy. 2. Include the equipment that was rented. I did not get an appliance dolly and yet was charged for it. 3. Park the truck on gravel or in an area where you have cut the tall grass.Karen A.
GPS is not correct. This is in Morehead City, not havelock.deborah M.
Customer did not leave a comment.ted K.
Customer did not leave a comment.April G.
Customer did not leave a comment.Stephen K.
Customer did not leave a comment.Mary R.
Nothing that I know of. The lady running the facility was exceptionally nice and so friendly. Since I moved to that area I would drive to this location to rent from her again.Roberta R.
Customer did not leave a comment.Scott S.
Customer did not leave a comment.Kevin T.
Customer did not leave a comment.Alexandra M.
Customer did not leave a comment.Benjamin R.
Customer did not leave a comment.Kristina V.
Customer did not leave a comment.otis H.
Make the app work better. The part where you upload pictures of damage on pick up disnt work.JOSH L.
Customer did not leave a comment.bj S.
Customer did not leave a comment.Hollis S.
Required online be checkin which was hot and dirty since weather was windy and dampDonald G.
Customer did not leave a comment.David D.
I rented a trailer from Swansboro NC and when I got their they were closed for Labor Day. I know that they could have posted that on the U Haul website. When I called costumer service they helped me out with find a location that was open. They also said that the Regional Manager would be calling me within 72 hours. Never heard from them as of now.Christopher R.
Customer did not leave a comment.JODI H.
Customer did not leave a comment.Eric J.
Customer did not leave a comment.Airianna S.
Customer did not leave a comment.Douglas W.
Customer did not leave a comment.Giuseppe C.
Customer did not leave a comment.Chris T.
Customer did not leave a comment.Thomas K.
Make sure every store or drop off caries cash because I needed the deposit back today to get food for my family and now we won't be getting any food today because I am waiting on a check You waisted my time making me drive from Jacksonville to Snead's ferry to pick up a truck that I didn't even want. I asked for a 17 foot truck and got a 26. You then charged me for that 26 foot truck when you said you would only charge me for a 17. You gave me 80 extra miles because I had to drive 40 miles from my house to pick the truck up and said you wouldn't charge me for them but you still did. When I picked the truck up I was told to fill the truck up to where the truck is when I take the truck which was at 3/8 of a tank. When I dropped it off it was at 3/8 of a tank and you wanted to charge me $50 to fill the truck up. Stop dicking around with costumers. I will never use uhaul againDakota W.
Customer did not leave a comment.DALTON H.
Customer did not leave a comment.Giuseppe C.
This destination would not pull up on GPS. A&M storage pulls up but it carries you to your main location by the Food Lion. I only located it because after I left your main location I kept going and just happened to see the correct location and pulled in to discover I finally found where I was supposed to drop off. I realize a hurricane came through this area and caused significant damage, but your sign at the correct drop off location had partially blown away, and you can't see the address number on it either because it is so faded.SCOTTY H.
price at least for retired people.DEBRA G.
Customer did not leave a comment.Regina W.
Facility was an office in a storage unit. Very unusual and not a professional atmosphere. Agent was polite, knowledgeable, and helpful. No problem there. Need to construct a facility removed from the storage unit and have sign for U-haul placed at front of property entrance. Truck condition and return facility were very satisfactory.Dwayne T.
Customer did not leave a comment.John G.
Robin was extremely helpful during my period at A&M mini storage!BARRY D. | Overall Experience
I needed a trailer for two days. I was charged for 4 days. I contacted U-Haul about a refund and was told that the price was a Point A to Point B price and not a daily rate. Not really happy about that considering at no time was it ever mentioned that it was anything other than a daily rate.scott V.
Customer service is absolutely horrible!!! Tried calling and leaving messages for over 3 weeks and still have not heard back from anyone from this facility! was charged even after I moved out!ABRAM S. | Overall Experience
Customer did not leave a comment.ken P.
Robin was a pleasure.Jeff M.
The drop off location was a field in front of a storage facility. No staff were present and no one answered either of the numbers that were listed on the gate. We had to call Uhaul's Corporate number to ensure that we were at the right location and that it was okay to just leave the trailer in the field with no one to check it in.Leslie B.
No one present Dropped keys into box left truckJulie W.
Customer did not leave a comment.william R.
All GoodScott M.
She was niceHannah M.
Would be very beneficial to put the key drop off instructions somewhere other than under the lid of the key box. I lifted the box lid halfway and dropped the key in (I had already locked up the truck). I had a â€œthat was too easyâ€ feeling and decided to to check the website. It said to follow the onsite instructions. I then proceeded to look around for said instructions. I lifted the box lid all the way up and was then prompted to â€œstopâ€ don't drop the key in until you click on the return tab on the website. I followed those instruction and came to the portion that I needed to enter the odometer. Since I was returning at a mini storage place there was no staff that early in the morning. I called the U-Haul number and sat on hold for about 20 minutes. Finally reached a rep explained my situation, was then transferred again. Sat on hold for another 20 minutes. I was transferred to the wrong department so they transferred me again. Sat on hold for another 20 minutes. Finally a staff member from the mini storage arrived and opened the key box. I hung up on the very unsuccessful waste of time U-Haul call. I the. Finished my drop off check on the website and went on about my day.Jason G.
Customer did not leave a comment.KAMIL A.
The ladies working there were very polite and helpful in telling me about the location I just moved to.Alexander M.
I only needed the trailer 1 week but was charged for 2 and told that was the standard and would be refunded for drop off early and also needed it pick up and return to same location, she put it in as a one way to charge more and had the return a mile down the road. I still have not received the refund and the number on the contract goes to a completely different voicemail, not even sure it uhaul just says a phone number.danielle T.
I don't know why but Friendly Pawn is always cheaper than A&M location. For some reason it's 2499 at Friendly Pawn and A&M always charges me 40. Furthermore we needed to pick up our trailer at a certain time and we couldn't pick up the trailer at that time because of the snow to pick it up early.zzzrobert G.
it was a flawless experienceJeffrey H.
Customer did not leave a comment.Andrew B.
Customer did not leave a comment.georgia S.
Great service.Michael B.
Awesome folks. Very helpful. Great overall experience.Pat S.
Customer did not leave a comment.Bevin W.
Great, everything went smoothly. Truck just needed to be a little bit bigger, lol. Or maybe I just need to get rid of somethings.Cheryl T.
I made my reservation online, checked in and paid online but still had to give my credit card, give my address, phone number, driver license numbers, everything I had done previously online. Lastly, the office was hard to find. It was in one of the units of a storage facility. The sign pointing to the office was backwards and not by mistake, like the wind blew it. Below average to poor. Definitely won't go there again or recommend.Robert M.
I had several issues with information communicated from the on-line reservation to the local off. I reserved a utility dolly and 10 furniture pads, none of which were available on-site. Local site was unable to pull up Safemove Plus data and thought I rejected insurance although I was charged. Gas tank was not full as was evident during my first stop. I'll be addressing additional specifics of that separately, although general statement is that I put 20.404 gallons in the tank after driving only 100.7 miles. I expect a refund associated with that. Feel free to refund per gallon what you would have charged me if I had not filled the tank.Kevin H.
Customer did not leave a comment.Heather M.
The loading ramp was caked with dirt and had to be cleaned so you could safely use it. I was charged for an appliance dolly that was not there and had to call other Uhaul providers until I found someone who had a appliance dolly. So I lost 2 hours of time that I could have been loading the rental truck and lost the use of one of my helpers. Ashley at Ufix NC was very helpful in getting me an appliance dolly.Daniel N.
Customer did not leave a comment.alexandra B.
Customer did not leave a comment.Gene G.
Joe Plant, honestly has made a huge impact! He is a very nice, kind hearted person. Thank you so much Mr. Plant.TIMOTHY A.
Excellent experience! Thank you U Haul!Grace A.
Excellent as is.JUSTIN S.
It was a mini storage lot. Although it was convenient there was no one there. Didn't know where to leave the key.John T.
Customer did not leave a comment.REBECCA B.
Customer did not leave a comment.Daniel L.
Customer did not leave a comment.Larry S.
The staff at A&M helped me find the perfect trailer for my needs over the phone. The pick-up experience was quick and easy, too.melonie V.
Very helpful & friendly.Margaret M.
Customer did not leave a comment.Randy C.
The best service I ever experienced, 10 stars all the way !Joe S.
Customer did not leave a comment.Larry L.
Customer did not leave a comment.Jason I.
Customer did not leave a comment.rolyn B.
Right side turn signal/brake light burnt out.Mario M.
Clean and new vehicle, however wheel alignment was very bad. A heavy extra tire and wheel just laying in the back of van, not sure what that was in there for? Friendly staff with easy drop off and pick up though.JASON V.
VERY GOOD CUSTOMER SERVICE. MILITARY FRIENDLY. RECOMMEND TO THE FULLESTRICHARD E.
The $30.00 insurance fee was not explained. Still don't. I would not use uhaul for another move.SHAR M.
Great Customer Service ! Thank You!Jason A.
Customer did not leave a comment.MANUEL S.
Customer did not leave a comment.KELLI S.
Great customer service!TERRI Q.
Customer did not leave a comment.ROBERT R.
Customer did not leave a comment.Karen W.
No problemsPATRICK N.
Customer did not leave a comment.BRENDA S.
Ask for extra miles and make sure that the mileage on your trip ticket matches the mileage in the truck.Nicholas F.
Pleasant experience both checking the tow dolly out and in. Price was fair for the dolly.David S.
I thought everything was fine and the woman that ran the place did a great job of informing me of everything I needed to know about my truck rental.Daniel K.
If someone reserves a truck make sure it's there when the customer arrives. Also make sure it's clean and charge the customer the right price of the truck if they have to down grade because I will never use UHAUL again. Worst experience ever!! Nothing but a run around and moving is stressful enough and then to have issues with a moving truck company doesn't make it any easierTRACEY W.
Air condition was broke tank was not full when we picked truck up.SARAH K.
Better marking of office locationDAVID J.
Facility was very clean and well kept. Great customer service I would recommend this facility. Good Job AM Mini Storage!ANDREW S. | First Impressions