Customer did not leave a comment.JULIEANN C.
Customer Reviews for A Better Industrial Employee
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Physical location was very average and small. Service was excellent.Vincent A.
It wasn't the pick up place that was the issue. It was the fact that we had to drive an hour out of town just to pick up the truck. Then having to drive to another location to pick up our dolly, only to find that one of the tires were damaged so we ended up waiting another 30 minutes for someone to come and fix it. Then after arriving to our location 200 miles away, we got stuck in our driveway trying to turn it around because the grass was wet and we were an inch off the concrete. We called for dispatch because we tried for 30 minutes to get it out. They said it would be 90 minutes. Then after waiting 75 minutes, the driver called and said it would be an additional 90 minutes because he's helping the ones that need immediate attention first. Luckily a neighbor had a big truck and towed us enough for us to get out. Then another neighbor helped us unload. The drive called us an hour after we finished unloading and I told him we didn't need him and we avoided a $325 What to do better, is that you could offer a service for someone to bring the truck to you. Then make sure the equipment doesn't need assisted once someone drops it off so that the next person doesn't have to wait for it to be fixed.STEPHANIE R.
Customer did not leave a comment.Brian R.
Customer did not leave a comment.MONIQUE H.
Customer did not leave a comment.THOMAS S.
Customer did not leave a comment.Seth T.
Customer did not leave a comment.Nathan L.
Customer did not leave a comment.ALAN N.
Stay exactly as you are...our experience was perfect !!!!!Ellen S.
Held me up for over an hour employee didn't even know how to rent out the equipment then over charged me and put wrong location in for returnRICHARD M.
Customer did not leave a comment.Robert L.
Customer did not leave a comment.CYNITHIA M.