Customer Reviews for A Better Mini Storage
(U-Haul Neighborhood Dealer)

524 reviews

1545 Main St   Longmont, CO 80501

(303) 532-1615

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 2 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(303) 532-1615

1545 Main St
Longmont, CO 80501

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 2 pm
  • Sun: 9 am - 1 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Cameron B. 
Rating:
3.0

Customer did not leave a comment.

Terry W. 
Rating:
5.0

Best prices in town and off Main st

Alfredo R.  |  Overall Experience 
Rating:
5.0

Great storage facility!

Nick S.  |  Overall Experience 
Rating:
5.0

Affordable price and good service, they also have Uhaul rental

Heidi A.  |  Overall Experience 
Rating:
5.0

Good service and great price

YOLANDA B.  |  Overall Experience 
Rating:
5.0

Best prices in town

Morgan R.  |  Overall Experience 
Rating:
5.0

Great prices and excellent service

Courtney G.  |  Overall Experience 
Rating:
4.0

Attendant was helpful, helped us locate the electric hookups

Angelina K. 
Rating:
5.0

Customer did not leave a comment.

Melissa P. 
Rating:
1.0

The Uhaul app has never worked for me and it's a particularly awful situation when the location doesn't have people there. Fix the app or don't offer off hours pick ups.

Sara V. 
Rating:
3.0

The ring doorbell provided a good way to contact the site operator

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

Carter H. 
Rating:
5.0

Customer did not leave a comment.

Mario H.  |  Overall Experience 
Rating:
5.0

Very affordable prices

Greg B.  |  Overall Experience 
Rating:
4.0

Helpful and polite. Got us taken care of and very professional.

Dwayne C. 
Rating:
5.0

Great service , called to help us do the 24/7 pick up

Donald H. 
Rating:
5.0

Customer did not leave a comment.

Bonni S. 
Rating:
3.0

Its small but had what I needed. no bathrooms.

Kyle E. 
Rating:
3.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Gloria O.  |  Overall Experience 
Rating:
5.0

Great drive up access and affordable prices

Barbara C.  |  Overall Experience 
Rating:
5.0

Great affordable location

Melissa W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francisco F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Declan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sagar R.  |  Overall Experience 
Rating:
5.0

Easy monthly rental with no commitment

Melissa M.  |  Overall Experience 
Rating:
5.0

We moved out before the end of the first month and we got charged for a second month. Very disappointing and staff unwilling to help. Extremely expensive and we are very angry. We will be leaving reviews online as such.

Jordan I.  |  Overall Experience 
Rating:
5.0

Tell the customer about the tow setting being the default, that you have to turn it off to drive with the transmission working normally.

Patricia P. 
Rating:
5.0

Customer did not leave a comment.

Tenaya V. 
Rating:
5.0

Rented for one month with no commitments

Cristela M.  |  Overall Experience 
Rating:
5.0

Parked my car here for a year and was great, had no issues

JOHN F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AARON B.  |  Overall Experience 
Rating:
5.0

Month to month lease easy to terminate

Aletta M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jorge C.  |  Overall Experience 
Rating:
5.0

Great service

Brenna G.  |  Overall Experience 
Rating:
5.0

Great affordable prices and well maintained

Heather K.  |  Overall Experience 
Rating:
5.0

Had stuff here to about 6 years and never had an issue

michelle c.  |  Overall Experience 
Rating:
5.0

Great service

Tomas A.  |  Overall Experience 
Rating:
5.0

Very accessible price compare with other companies, place is secured and I never had an issue

David L.  |  Overall Experience 
Rating:
5.0

Buen servicio y en espanol

Alejandra L.  |  Overall Experience 
Rating:
5.0

Excelente servicio en espanol, muy buen precio.

Agustin S.  |  Overall Experience 
Rating:
5.0

Carla was very helpful and friendly! She made the process extremely easy! The equipment was clean and well-maintained.

Michael P. 
Rating:
2.0

The biggest problem is that the facility is very difficult to see from a busy road. I drove by twice before identifying something which actually had the U-haul name on it way back from the road and between other businesses. The signage is the major problem. Otherwise service was good and drop off relatively easy.

John L. 
Rating:
5.0

Customer did not leave a comment.

Dennis S. 
Rating:
2.0

Dirt lot with nobody present.

Sean R. 
Rating:
5.0

Customer did not leave a comment.

Dudley I. 
Rating:
5.0

Customer did not leave a comment.

Leila H. 
Rating:
1.0

This place was awful!!!

Gerald A. 
Rating:
1.0

This was a gated yard with no one on site. I got into the yard because someone using the storage part of the facility had punched in their code. I couldn't make the turn with the trailer and had to unhitch and pull the trailer with the dolly, which had a flat tire. I couldn't pull it to the front of the yard where the rest of the Uhaul equipment was, so I had to leave it at the side of the yard. Now I was locked in the yard with no code and had to climb over the fence, only to remember that I hadn't taken pictures or put the contract into the key return. Had to climb back over the fence for that. This facility was very poor. Did I say that strongly enough? Not by a long shot. I even tried to call them, but I only got a recording. These folks should not be representing Uhaul. I just hope this doesn't come back on me at all. I did my part, I believe, as best as I could. Terrible experience with this drop off location!!!

Gerald A. 
Rating:
5.0

Customer did not leave a comment.

William F C. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Great affordable place and conveniently located off main st

CHRIS W.  |  Overall Experience 
Rating:
4.0

Nobody available on site. Ring doorbell system to return truck.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

Penny J.  |  Overall Experience 
Rating:
2.0

It was a muddy dump. Minimal equipment available and a small shack. It was not where I expected to pick up my trailer. I was forced to travel an extra 25 miles to get it

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES E. 
Rating:
3.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Desmond A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael P.  |  Overall Experience 
Rating:
5.0

Awesome location

Gary H.  |  Overall Experience 
Rating:
4.0

1: Truck access required gate code. Gate code should be provided BEFORE locating truck, not after. 2: Truck key was in wrong box. I had to call customer service, who thankfully had all box codes.

Eliot M. 
Rating:
5.0

Customer did not leave a comment.

STEPHAN D. 
Rating:
5.0

Customer did not leave a comment.

Keith C. 
Rating:
5.0

Customer did not leave a comment.

Shawn J.  |  Overall Experience 
Rating:
5.0

Affordable parking sports

LOUIS T.  |  Overall Experience 
Rating:
5.0

Affordable and well kept

Carlos G.  |  Overall Experience 
Rating:
5.0

Great clean and affordable facility

Jacklynne C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jonathon S. 
Rating:
5.0

Service was great and staff was helpful. All went very well.

MANUEL G. 
Rating:
5.0

The only downside was how expensive storage units are these days. Especially here in Colorado. It’s a nice place for storage, but not cheap. Other than that it’s a nice place.

SHAWN P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bart S. 
Rating:
5.0

Customer did not leave a comment.

John T.  |  Overall Experience 
Rating:
5.0

very affordable

Teresa J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle H. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Very East Process & Great Customer Service ! Thank You!

OTHO S. 
Rating:
4.0

I turners in after hours and via phone and video the lady who answered was very helpful

John A. 
Rating:
5.0

Customer did not leave a comment.

D M. 
Rating:
5.0

Thanks

Michael B. 
Rating:
5.0

Great location to keep my camper

Marianne L.  |  Overall Experience 
Rating:
5.0

Great location

DESMON T.  |  Overall Experience 
Rating:
5.0

Nice affordable location

Michael G.  |  Overall Experience 
Rating:
5.0

Kept my car here for a while and had no issues

ROBERT M.  |  Overall Experience 
Rating:
5.0

Friendly staff

MARK S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Letitia P. 
Rating:
2.0

Nobody on site though the web site indicated they were “open”. Small lot, confusing instructions.

George F. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
3.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Truck leaked. Cab and cargo got wer in the rain

SUSANNE S. 
Rating:
5.0

Customer did not leave a comment.

CANDACE P. 
Rating:
5.0

Best price in town

RICHARD F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken B. 
Rating:
5.0

Excelente servicio

Martha G.  |  Overall Experience 
Rating:
4.0

Pros: Guy working there was very pleasant and efficient. Was hooked up and on my way in minutes. He gave me a gate code so that I could drop off the trailer after hours. Super convenient. Very easy experience. Equipment was in excellent shape and worked great. Cons: Only con is that the parking lot was full of large mud puddles. Had to be careful how to backed in the trailer on return so that I wouldn't step out into a mud bath :-)

BRENDAN M. 
Rating:
3.0

Customer did not leave a comment.

thomas D. 
Rating:
4.0

Customer did not leave a comment.

Steven C. 
Rating:
3.0

We were originally told to return equipment to 208 s main st. Longmont co 80501 via text. That was just a small parking lot and there was nowhere to return truck to. We also had the 26” truck and a trailer so that was very unfortunate to have to try to get in and out of a downtown small parking lot which clearly was not a correct address. We have had nothing but bad experiences with Uhaul every time we have dealt with them. This will be our last.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Elsa I.  |  Overall Experience 
Rating:
5.0

Great affordable facility

JOANNA B.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Randy S. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN O. 
Rating:
5.0

Customer did not leave a comment.

WAYNE J. 
Rating:
3.0

Wanted to return early and did not get response to obtain a code to get in lot.

NANCY E. 
Rating:
5.0

Best prices in town. Friendly staff

AROON E.  |  Overall Experience 
Rating:
5.0

Stored my RV here and had no issues. Great access

Sara R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
3.0

Customer did not leave a comment.

SHELLEY S. 
Rating:
5.0

Great prices, the best in Longmont.

RACHEAL C.  |  Overall Experience 
Rating:
5.0

Nice affordable place, awesome prices

Haylee P.  |  Overall Experience 
Rating:
3.0

They were closed when i dropped off the trailer so I can't confirm any of the above.

ERIC F. 
Rating:
5.0

Excellent customer service!

CHRISTINE N. 
Rating:
5.0

Easy and efficient

AARON T. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

One month rental with no commitment

Dave H.  |  Overall Experience 
Rating:
5.0

Great location off Main St.

Henry A.  |  Overall Experience 
Rating:
1.0

Only open 5 hours a day, never answers phone, charged $36 for a "Missing/Damage Fee" that no one seems to have any idea what it's for. Filing dispute with bank.

DANIEL H. 
Rating:
4.0

Customer did not leave a comment.

LAUREL H. 
Rating:
5.0

Customer did not leave a comment.

LINDA W. 
Rating:
5.0

Great location

TOM M.  |  Overall Experience 
Rating:
5.0

Great location off Main St, kind of hidden and easy drive up units.

Athen A.  |  Overall Experience 
Rating:
5.0

Super convenient access hours and great staff

Michael S.  |  Overall Experience 
Rating:
5.0

Awesome place to park your vehicular, no issues

Vincent P.  |  Overall Experience 
Rating:
5.0

Great access

LUMI C.  |  Overall Experience 
Rating:
5.0

1. My unit was clean. The outside aisles were often had lots of ruts and craters in the dirt, and had no drainage in the rain or snow. 2. The area seemed secure. I didn’t enter at night so I don’t know about the lights. 3. There didn’t seem to be anyone there for a lot of the times I was there. To be fair, I didn’t drop by very often. 4. The gentlemen I had spoken to were helpful. I think Aaron was the gentleman I’ve spoken to lately and he was friendly. I spoke to a woman after I rented a truck for May, and she was abrupt. I told her that the lock would not close to lock on the back lock. She was curt and showed no customer service skills. It was her behavior that got me thinking it was time to leave. I’d been with you people for 4-5 yrs and I didn’t need to allow myself to be treated like that. 5. I don’t know if I would recommend your facility. The unit was kept free of animals, spiders and bugs. The aisles were not kept in good shape. They looked like they never got leveled off. And the woman who works there could use a lesson in courtesy. The last thing I needed, after moving all day, was her telling me I didn’t deserve money off for having to buy a lock at 10pm the night before. She showed no consideration or good service skills.

ELLON D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILIP A. 
Rating:
4.0

Customer did not leave a comment.

Dudley C. 
Rating:
5.0

Thank you for everything and definitely will recommend your storage facility anytime once again thank you 😊

CONRAD R.  |  Overall Experience 
Rating:
4.0

could not have been any easier. ordered online, went and picked it up when needed

JOSEPH L. 
Rating:
3.0

Customer did not leave a comment.

CRAIG N. 
Rating:
1.0

Nobody was available and when I asked for a receipt I was told I would have to wait 1 hour before anyone would be there because they were across town.

LUNA DEL MAR S. 
Rating:
1.0

Like the pick-up, the drop off was completely unsatisfactory. My contract stated I could drop off on Broadway in Boulder. I received a text that I had to drop off in Longmont, a 35+ minute drive each way out of my way. After calling Customer Service to change this I was told that I could not drop off in Boulder, even after explaining that my contract said Boulder and I didn't have tome to drive the hour plus out of my way. I wish I never rented from UHaul and will not again if I can help it.

ROY D. 
Rating:
4.0

Customer did not leave a comment.

RUTH P. 
Rating:
4.0

The online process is a little weird. I couldn't get the code to get the truck until I had already gotten into the truck

Amanda D. 
Rating:
1.0

Customer did not leave a comment.

Kimberly L. 
Rating:
5.0

Best price in town

Derek S.  |  Overall Experience 
Rating:
5.0

Extremely helpful and nice!!

KYLE F. 
Rating:
4.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

AARON T. 
Rating:
5.0

Did a one month rental with no commitments

Jodell S.  |  Overall Experience 
Rating:
5.0

Perfect location for my RV

Omar F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sandra D. 
Rating:
5.0

Customer did not leave a comment.

ERIK H. 
Rating:
5.0

Great location in the middle of town

Athen A.  |  Overall Experience 
Rating:
5.0

Month to month lease, and easy access to back a trailer in

Jeff D.  |  Overall Experience 
Rating:
5.0

The woman that helped us was amazing. I cannot thank her enough for taking care of us. She went above and beyond. We are very happy.

CHARLES J. 
Rating:
4.0

Customer did not leave a comment.

Joe S. 
Rating:
5.0

Perfect place to keep our moving truck, great access and no issue, well secured property.

Pink Dot Moving L.  |  Overall Experience 
Rating:
3.0

Process was too slow

Daniel W. 
Rating:
5.0

Had to park my car for one month and it was great they even called me when the tarp came off my car. People that care.

Ted W.  |  Overall Experience 
Rating:
5.0

Stored my car here for years, never had an issue drove it out the same way I drove it in

Luke M.  |  Overall Experience 
Rating:
5.0

rented for 2 months, easy to cancel

Sergio F.  |  Overall Experience 
Rating:
5.0

Rented online and got a free lock, easy Uhaul site to pay and rent units. Got access to my unit right away.

Darrick S.  |  Overall Experience 
Rating:
4.0

Fast and friendly return

Raymond G. 
Rating:
5.0

Despite all my skepticism, the experience with the place overall was pretty smooth. A woman at the check in was super nice, helpful and informative and dropping off the truck was also relatively easy. The main downside was UHaul website and the app. Both are crap. They did not recognize my DL (that's why I had to check in with the person, not app) and then I got an error after I finished the checkout and payment that got me worried if everything (most importantly the payment) went through (it did).

Maxim S. 
Rating:
5.0

Very professional and helpful staff, made sure all equipment was understood and inspected with me prior to assisting with hookup and further explanation / guidance.

Lucas V. 
Rating:
2.0

Customer did not leave a comment.

Glenn T. 
Rating:
5.0

Had a unit here for 2 month and was able to rent a truck to move out when I needed one.

Hery Paul G.  |  Overall Experience 
Rating:
5.0

Rented a unit for years while I was out of state taking care of my mother, my stuff was secured and rented a truck from here to move my stuff out. They are very good at calling if there is an issue and they contact you right away. Very happy with the service and would recommend to any one looking for an affordable storage

ELIZABETH O.  |  Overall Experience 
Rating:
1.0

Dropped off truck around noon on Saturday and no one was there. Posted hours are until 2:00 pm. Gate was locked and was only able to drop off truck because a storage renter came in and opened the gate with their code so I could drop off truck. Tried to book the u-haul dealer 3 blocks down the street when we reserved the truck, but the app would not let us since this was 3 blocks closer. The location 3 blocks away was open with people working. Also, when using the app and booking movers, the app automatically sets the number of rental days and will only let you book the movers on the last day of rental. Need to make the moving help date adjustable because it affects cost and availability of movers. Many people may not need the full rental period to load, travel, and unload.

Mark U. 
Rating:
5.0

Easy online rental

Sarah V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
5.0

Had my van parked here for a couple of months, easy and convenient access. The facility is gated and has cameras.

Stefan M.  |  Overall Experience 
Rating:
5.0

Easy and convenient location off Main st.

Tiana M.  |  Overall Experience 
Rating:
5.0

Had a parking spot here for a year and never had an issue, very affordable and easy to access my car anytime.

Charles L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karen C. 
Rating:
2.0

U-Haul moved my pick-up/drop location 3 time. Each time getting further from my home, longer empty drive times. Pick-up delayed due to owner being late, about 15 minutes. Self drop off (NO assist), via phone call to open gate. Intercom was completely indecipherable.

GLENN S. 
Rating:
5.0

Customer did not leave a comment.

Evan B. 
Rating:
5.0

I was lucky that someone was there because I had no cell phone reception to check in myself on the app.

Sergio G. 
Rating:
5.0

Super helpful

FRANCISCO T. 
Rating:
5.0

Great location, best price in time.

Chamblee A.  |  Overall Experience 
Rating:
5.0

Rented a parking spot here for a few month and was perfect, I did all my paperwork online since I'm out of state and they directed the driver to where to park.

Julie B.  |  Overall Experience 
Rating:
5.0

Rented online, was super easy and convenient. No long term commitment, I rented only for one month and didn't have to pay for anything else other then the first month.

Joseph D.  |  Overall Experience 
Rating:
5.0

Had a parking spot here for a while and it was secured and affordable.

Victoria S.  |  Overall Experience 
Rating:
5.0

Had my unit for a little over a year and had no issues.

Natalia J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NOAH H. 
Rating:
5.0

This location is awesome. Uhaul needs some more locations like this. We had a terrible experience with another location canceling our reservation, and customer service didn't help. But this location did!

JAMEY S. 
Rating:
5.0

Had a storage here for a few months and they had the best price in town. Easy access, drive up and off main.

Kari T.  |  Overall Experience 
Rating:
5.0

Stored my RV for a month, great place no issue what so ever, Gated and cameras in all the facility.

VAN H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

VINCENT R. 
Rating:
5.0

Rented a parking spot here for my Camper and it was great. I never had an issue easy access and I didn't have to back it up I had a pull through spot. I will rent here again if I ever need a spot for my camper.

Doug S.  |  Overall Experience 
Rating:
5.0

I rented this unit on line, and it was super easy and got a free lock. I liked that you don't need to see anyone to rent or pay, you are able to do everything online.

Joshua C.  |  Overall Experience 
Rating:
5.0

I rented this unit for a little over a year, never had an issue. Drive up and easy to access and the rent was super cheap, I called everywhere in Longmont and they seem the best price in town. I also never got a rate increased in the whole time I was here.

Ronald B.  |  Overall Experience 
Rating:
5.0

Swung in a coupla days before I needed the truck. Fellow who made the reservation was swell as was the woman who got me sorted out on the day. Lovely folks that were most helpful. ✌🏼❤️🥂

ERIC V. 
Rating:
3.0

Customer did not leave a comment.

Brittmari M. 
Rating:
3.0

Customer did not leave a comment.

DEBORAH S. 
Rating:
5.0

No complaints, convenient location, had access whenever I needed it.

Aaron F.  |  Overall Experience 
Rating:
5.0

No issues even though the lot was unpaved i was surprised

CASEY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David V.  |  Overall Experience 
Rating:
5.0

Needed a unit, quick, they helped me out and got me into a unit in under 5 minutes. Great experience.

James E.  |  Overall Experience 
Rating:
5.0

Needed a place to store my boat, and even though the spot was outdoors I removed it in the same condition I brought it in in

RUTH B.  |  Overall Experience 
Rating:
5.0

Got 2 units here and great price, this is the best price in all Longmont.

Randy H.  |  Overall Experience 
Rating:
5.0

I had my stuff here for years and I never had an issue.

MARTIN R.  |  Overall Experience 
Rating:
5.0

Very great prices, actually the best in Longmont since I called around everywhere. Secured location and easy to get too.

Jan H.  |  Overall Experience 
Rating:
5.0

They always worked with me when I got behind in my payment, very understanding and friendly people.

Ashley Z.  |  Overall Experience 
Rating:
5.0

Store my belongings here for a couple of years and never had an issue, very well located off Main St and easy access.

Richard S.  |  Overall Experience 
Rating:
5.0

Excelente lugar buen precio. Hablan espanol y son muy amables.

ESTEBAN P.  |  Overall Experience 
Rating:
5.0

Convenient location and contactless rentals if you ask. Good prices.

Frank B.  |  Overall Experience 
Rating:
5.0

Rented a storage unit and a moving truck. No issues with either. Good prices and friendly employees. Will use again.

Lindsey W.  |  Overall Experience 
Rating:
5.0

Good location, fair price.

Ryan B.  |  Overall Experience 
Rating:
5.0

Best prices for storage in Longmont

Yasmany P.  |  Overall Experience