Part of a truck cap business so this was a distraction from what they do most- sales. Took longer than it should to drop it off. Minimal parkingGRANT N.
Customer Reviews for A Better Truck Cap & Accessories
(U-Haul Neighborhood Dealer)
Medina, OH 44256
Services at this Location:
- Mon-Fri: 10 am - 5 pm
- Sat: 9 am - 1 pm
- Sun: Closed
Special Operating Hours
- 12/24/2021 - 12/25/2021: Closed
- 12/31/2021 - 1/1/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Taylor F.
They need NEED a big UHaul sign! They do trucks and accessories but have a smallâ€¦smallâ€¦sign for UHaul. The staff was so friendly! Very good experienceBettyLynn A.
I don't know how you could improve this location. Good attitude, great to work with.Steve T.
Customer did not leave a comment.PAUL B.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Ryan M.
It doesn't tell you we're to leave the lock from the truck and I had to call uhal to find out and then was on the phone for 15 min and then I couldn't get the lock off it took me 10 min to figure it outMolly K.
Very easy to work with, quick in helping me, and very kind!kelani N.
Customer did not leave a comment.James D.
I received a text to drop off the truck at this location which I attempted to do. The truck was due to be returned by noon on Saturday. I arrived about 11:00 am. However the location was closed for Easter weekend with only a sign on the door. As a result, I had to call U-Haul for assistance and after being on hold for a very long time, we decided to go use the U-Haul app in order to drop off the truck at the Medina location. After taking the required pictures and hopefully dropping the key on the correct box , I received the notification from U-Haul that the transaction was complete. I did not like this process and wasted valuable time and I am still not sure I dropped the key off in the correct place. U-Haul should have been able to answer my call and direct me to an open location. The truck was clean and ran well and served my purpose but I was not satisfied with the process to drop off the truck. Thank you, Doug MooneyDouglas M.
This was the WORST rental truck experience I've ever had, and I am really close to calling to complain about this one. I've use uhaul many times in the past, as well as other companies. I've never had an issue until this rental. Not only did we struggle with the process to get truck with phone, the owners of the shop were INCREDIBLY rude, so it took way too long to get the truck. Then, we had to dispute most of the pictures of the truck, because it was banged up and FILTHY- some of of items even got dirty on the bottom (which has never happened, mind you.) The truck gas tank was also completely on empty. I will certainly never use this location again. I paid a ridiculous price this time, as well, which was upsetting.SAMANATHA J.
This trailer leaked heavily and damaged some of our boxes.Donald M.
Not adhering to COVID protocols when picking upEvan B.
Customer service during pickup and drop off was confrontational and unprofessional. When I declined to leave the keys to my personal vehicle, the man facilitating the rental became confrontational and degratory. I felt somewhat unsafe. I will not be renting from this location again.SHELLY M.
Customer did not leave a comment.Jim D.
Customer did not leave a comment.Earl G.
Customer did not leave a comment.Jason R.
Dropped off after hours. See above comments.David H.
Customer did not leave a comment.Dean R.
Customer did not leave a comment.Timothy L.
Everything was done very well from time of pickup to dropping off. Exceptional customer service from Better truck and cap & accessories.MARY F.
Good customer focus. Had me off and on my way quickly after getting the trailer setup and going over light functions/safety.Eric S.
Customer did not leave a comment.JEFFREY K.
Beat experience with uhaul ever!!Cynthia A.
Customer did not leave a comment.Whitney F.
Customer did not leave a comment.Leo D.
Customer did not leave a comment.John C.
We accidentally took the lock and the owner of the location called me and was pretty rude.. I tried to explain to him I didn't know I wasn't supposed to take it but yea he didn't have to call so upset!!Laurie V.
Trailer had a water leakPAUL S.
Owner was amazing in terms of customer service. Pick up was greatly hampered by glitch in UHaul system. A ten minute process took over an hour. He was very helpful and enjoyable to work withKathleen Y.
Customer did not leave a comment.gary W.
Customer did not leave a comment.Dawn M.
Customer did not leave a comment.Jeffrey L.
Customer did not leave a comment.Mary Jane O.
Customer did not leave a comment.Sharon B.
Hard to rate. Dropped off on a holiday so no ody was there. Hard to back the trailer down the driveway, but they may have told us to leave it in front. Not sure what normal procedures are. Not the location's fault, as it was a holiday and they were either closed all day or closed early.paul D.
Location and staff are great. Truck seemed to have mechanical issues. It felt like a tire was out of round or had a flat spot and the transmission was less than optimal.Harold E.
Great location to work with.Robert T.
Customer did not leave a comment.Rachel E.
Please have them show up when doing a search for 44255ROBERT T.