Great customer service.
Jamie H
Customer Reviews for A Better Truck Cap & Accessories
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Better Truck Cap is my go to place for renting. Only location I will use! Their customer service is beyond great. Always in and out w no fuss!
STEFANIE SLocation was not open. I just dropped off the truck. Parking seemed limited.
Leslie LEverything exelent. You guys 100% .
Wanderson DN/A
Jannessa JThe owner of this location is awesome! Very customer service oriented and a great guy to work with!!! Would never rent for any other location!!
Robert BEasy and convenient drop off location.
Logan MEveryone was absolutely amazing! Friendly and helped where I needed it. As someone who pulled anything for the first time in a vehicle they didn't really know well they were very understanding and helpful. Made sure I knew how to connect and unconnected the trailer.
Carrie GWe planned on dropping off car carrier there and truck elsewhere, but they told us to leave truck too. We were going to get gas in the truck, but they took it in Medina. They charged me 115 for gas. Ouch! Any chance of splitting that?
Linda HSmall location, but was able to drop off truck and trailer.
Linda HThe personnel was very mean and rude. Would not recommend such experience to anyone
Marianna KThe rental process was easy and seamless. Great service
Brian SWaited for someone to help drop trailer, no one came dropped it myself. After check out didn’t receive email receipt , had to call national # & they sent it.
Don NUhaul changed my pick up location without my knowledge. I definitely wasn’t happy driving around town. A little better communication would be nice.
Nick NTell the customer you put an engine governor on. Was not told and almost had crashes when the engine disengages going downhill causing traffic’s backups because I was unable to keep up w flow of traffic.
Mark VWonderful!
MISTY JGreat place to pickup and return the trailer. Working with the owner the process was quick.
James JIncredibly easy drop off, in and out within 2 minutes.
Alexander KWe dropped it off per instructions. There was no lockbox for keys. I emailed and called the place and noone answered. I called a Milon Mi ihaul person and gave them the info. Had to leave keys under the mat in fromt of the store.
Jim JStaff at location were very helpful. Verified that equipment was indeed at their site, as it was an item which is often difficult to locate for a customer. I was instructed on hook-up of equipment, however road construction as I began my 300+mile journey caused the light connection to loosen and despite checking, I drove trip without trailer lights from midnight to morning.
deb sPart of a truck cap business so this was a distraction from what they do most- sales. Took longer than it should to drop it off. Minimal parking
GRANT NThey need NEED a big UHaul sign! They do trucks and accessories but have a small…small…sign for UHaul. The staff was so friendly! Very good experience
BettyLynn AI don't know how you could improve this location. Good attitude, great to work with.
Steve TIt doesn’t tell you we’re to leave the lock from the truck and I had to call uhal to find out and then was on the phone for 15 min and then I couldn’t get the lock off it took me 10 min to figure it out
Molly KVery easy to work with, quick in helping me, and very kind!
kelani nI received a text to drop off the truck at this location which I attempted to do. The truck was due to be returned by noon on Saturday. I arrived about 11:00 am. However the location was closed for Easter weekend with only a sign on the door. As a result, I had to call U-Haul for assistance and after being on hold for a very long time, we decided to go use the U-Haul app in order to drop off the truck at the Medina location. After taking the required pictures and hopefully dropping the key on the correct box , I received the notification from U-Haul that the transaction was complete. I did not like this process and wasted valuable time and I am still not sure I dropped the key off in the correct place. U-Haul should have been able to answer my call and direct me to an open location. The truck was clean and ran well and served my purpose but I was not satisfied with the process to drop off the truck. Thank you, Doug Mooney
Douglas MThis was the WORST rental truck experience I've ever had, and I am really close to calling to complain about this one. I've use uhaul many times in the past, as well as other companies. I've never had an issue until this rental. Not only did we struggle with the process to get truck with phone, the owners of the shop were INCREDIBLY rude, so it took way too long to get the truck. Then, we had to dispute most of the pictures of the truck, because it was banged up and FILTHY- some of of items even got dirty on the bottom (which has never happened, mind you.) The truck gas tank was also completely on empty. I will certainly never use this location again. I paid a ridiculous price this time, as well, which was upsetting.
SAMANATHA JThis trailer leaked heavily and damaged some of our boxes.
Donald MNot adhering to COVID protocols when picking up
Evan BCustomer service during pickup and drop off was confrontational and unprofessional. When I declined to leave the keys to my personal vehicle, the man facilitating the rental became confrontational and degratory. I felt somewhat unsafe. I will not be renting from this location again.
SHELLY MDropped off after hours. See above comments.
David HEverything was done very well from time of pickup to dropping off. Exceptional customer service from Better truck and cap & accessories.
MARY FGood customer focus. Had me off and on my way quickly after getting the trailer setup and going over light functions/safety.
Eric SBeat experience with uhaul ever!!
Cynthia AWe accidentally took the lock and the owner of the location called me and was pretty rude.. I tried to explain to him I didn’t know I wasn’t supposed to take it but yea he didn’t have to call so upset!!
Laurie VTrailer had a water leak
PAUL SOwner was amazing in terms of customer service. Pick up was greatly hampered by glitch in UHaul system. A ten minute process took over an hour. He was very helpful and enjoyable to work with
Kathleen YHard to rate. Dropped off on a holiday so no ody was there. Hard to back the trailer down the driveway, but they may have told us to leave it in front. Not sure what normal procedures are. Not the location's fault, as it was a holiday and they were either closed all day or closed early.
paul dLocation and staff are great. Truck seemed to have mechanical issues. It felt like a tire was out of round or had a flat spot and the transmission was less than optimal.
Harold EGreat location to work with.
Robert TPlease have them show up when doing a search for 44255
ROBERT T