I booked a mobile pick up for 8 am at this 5385 Steeles age W location. After going through the check in process in the U-Haul app, i was told on the final step “to go grab a key from an associate.” The location doesn’t open until 9 am. There was a sign that the place is opening at 9:30 am on April 2nd. The owner ended up coming at 10:30 am. I wasted 2.5 hour of my morning, ended up being late for my conference and lost money. Why would you offer a mobile pick up when I have to physically grab a key. Why would you have this location opening at 8 am in U-Haul system when clearly the business doesn’t open until 9 am. The van had a nail in the tire from previous use and I didn’t have time to change the van as I was already 2.5 hours late. Worst customer experience imaginable. Won’t ever be recommending this location to any living and breathing person. Horrible.
Dmytro T
Customer Reviews for Centreline Auto Group
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
cleaningness and mainteinance of the truck need to improve
Illan M