I forgot items in the usual sure to inclement weather and had no way to clean the uhaul. When I realized items were forgotten I was told I would be returned the items. I have still yet to have the items returned and am now out $500 because of it. On top of it all I was charged 150 dollar cleaning fee! And I did not leave trash I forgot my stuff!
Jeremy M
Customer Reviews for A Okay Auto Glass
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Amazed by the customer service. Renee and her team went above and beyond to get us on the road safely. I would highly recommend getting your uhaul from here.
Robyn RI think the next customer will be very happy
TOM HI wasn't aware of how the process would work with having to do it all through the phone. It went well but if there's a way you could outline this process to your customers it might be helpful to them
Carroll MNice family owned business who had the u haul trailer and the people where nice.
Adhem AThey are very friendly and helpful. Will definitely recommend them for any move.
Larry RThe woman that helped was very friendly and helpful. Would use this location again if I need to rent a UHaul again
Elizabeth SThere was no moving dolly. Would have been nice to use if it was there other than that great value
Ethan CVery friendly and helpful. A Okay Auto Glasswill be my location of choice.
CRISTOFER JNothing ..our service was excellent!!!!
DEVONA BRemind people that if they do a dropoff after hours and using the website link, they need to stay at the location to complete the dropoff. I left and started the dropoff process as I was being transported away, and the site said it needed to access my location to verify dropoff. I had to drive back to the physical location later taht day just to complete this. Not a big deal since I was close, but an unnecessary trip nont the less.
NIKOLAUS KHad some difficulty with the online pick up. Eventually got it working.
Christopher LThe customer service was outstanding!
ladonna nOver all great experience! Some of the best customer service I’ve seen.
christopher bRenee at A OKAY Glass was awesome. She explained everything and answered all our questions.
JUANA MGreat job! Easy rental. Clear bill. Friendly people.
Philip DTried to call u dont pick up, gas gauge needle not working properly, so I over filled the gas tank,to full when it should only have been 3/8 full reservation number is24498364,nice getting ripped off, and u dont do anything about it, impossible to get ahold of by phone!!!
Donald FHad to delay 2 times for weather they were great with it. Picked up after a snow storm and they had all the snow off for me.
DONALD DNothing - All the staff were knowledgeable, very helpful and genuinely friendly. I'm recommending them to my friends and family and will rent from them again.
Robert SThey even met me after hours to turn in the equipment. Made the move so easy
James AEverything was great
James AVery professional and worked with me at a last minute request very friendly
BETTY BSee account notes for call made to customer service on 2/28.
Ron BWonderful, friendly staff.
Colby WExcellent customer service!!
Melany CBetter software training.
Stephen HEveryone there was so kind and helpful! Awesome place! Highly recommend!
CYNTHIA FOwners of this place were awesome
Anthony MExcellant experience! Truck was clean & well maintained! Smooth ride, easy to handle. Change nothing!
Roxanne BSTAFF EXTREMELY FRIENDLY AND HELPFUL!!!
Kayla MKeep doing what you're doing great customer service.
nathaniel jNothing. Very friendly and professional customer service was provided!
Kaila HThis location was exactly what you want when renting a truck. They took the time to go over every detail of the transaction. Couldn't be any better!
Charles M