Customer did not leave a comment.Kale D.
Customer Reviews for A Plus Auto Doctor
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Workers did not wear a mask. Added $25 insurance I did not ask for.Gerald L.
Customer did not leave a comment.Fred F.
Customer did not leave a comment.KENNETH C.
This location is closed on Saturdays when I returned the trailer. I was concerned that the trailer could easily be stolen after my dropping it off. I contacted the business via voicemail and text with photos voicing my concern. I never got a reply. Tomorrow is Monday. Hopefully, I'll hear from them that all is well.Roland W.
Customer did not leave a comment.Donald H.
Customer did not leave a comment.Delbert K.
U-Haul website was down nationwide. Bad experience and I'm lucky someone was there to help. I could not do it online.Joanna V.
You could provide a truck that actually runs. The truck didnt start. I never drove it off the lot. The location was closed on Saturday and did not return call or text as the business line message says it will. BUT THEY SURE CHARGED ME ASAP 71.26 For a 19.95 truck that I never drive off their lot. WAITING FOR MY CALL BACK AND REFUND.Terri S.
Fast and friendly .. trailer waiting and I was in and out in 10 minutes ??Dennis W.
Very friendly people at pick up.Hayes Q.
Customer did not leave a comment.Allen W.
Michelle was a life saver. I needed to move quickly and she made it very easy to rent a uhaul. Michelle checked in with me before then rental and gave me detailed instructions on everything. I would recommend this location every time! Very personable experience!Melissa L.
Nobody would know that they even rent U-haul trailers because there is no sign advertising that they do. I went by the address painted on the door of the building, that I could only see when I pulled up, because the door was held open at a slant. The reason I even suspected that that was the right place was because there were 2 trailers in the back of the building that I luckily saw.louise A.
Reserved the truck for Sunday originally. Upon arrival the business was closed. The truck was unlocked and the keys were not with the vehicle. The online site did not recognize my email or phone number. I was on hold for 50 mins before I gave up. This morning went without issue.john T.
Nothing, everything went very smoothly and Michele was so nice!Justine K.
Customer did not leave a comment.frank S.
Customer did not leave a comment.edward B.
The customer service representative was exceptionally nice!Perla A.
Very friendly and hooked everything up. Great service.David C.
Loved the customer service we received, she went above and beyond to make us happy.....Dyer T.
No issueFRANK T.
I put a card on file to charge but they instead charged the person picking up the rental equipment. Not happy they took my card info and still charged my friend instead of the card on file. Dropping off the equipment went smoothly, but the pick up was unorganized and confusing.Alexzandra L.
Customer did not leave a comment.clair S.
Customer did not leave a comment.rose B.
Michelle was awesome! Friendly and helpful. Smooth and easy transaction. Thanks!Kyra W.
No comments to improve service. Michelle was super in handling this reservation. Great Job!Charles W.
Customer did not leave a comment.Jasmine O.
Moved in one go, it was a great blessing to use itMarvin D.
Customer did not leave a comment.Jason T.
Everything was customer service at its best.Lincoln A.
People were great who run the place but whoever had the van before us made a mess in the cab. I had to spend 10 minutes wiping it down before I, let alone my wife go on it.Michael T.
Customer did not leave a comment.Moore L.
Customer did not leave a comment.Joshua B.
I didn't go in the building as the lady working came out to me. Very quick and smooth transaction.Rex B.
We've used U-Haul a lot since June, and as always, our experience with you has been excellent. Thank You!Ravona P.
The help we received there was amazing, beyond the normal, thank youALBERT O.
Awesome experience. Will use them for all my uhaul needs and would highly recommended them to everyone.William P.
Although my interaction with this location was brief, Michele did a terrific job of getting my car dolly checked back in and made sure to tank me for my business. A+KERRY M.
We had a great experience from beginning to end. We had to rent a truck due to a difficult situation and we could not be more pleased with the help, we were given during this transaction. Michelle and Kevin were both very kind, courteous and helpful.Mary B.
Customer did not leave a comment.Joe R.
Customer service representative was great.Earmalene B.
have adapters for 4 pin/round trailer connectors available. reduce the price. better description of where to hook up safety chains.Danny B.
Customer did not leave a comment.James W.
Customer did not leave a comment.george W.
Location is normally closed on weekends so clerk was late to scheduled appointment. Location was pretty sketchy and the truck was dirty inside. Also the clerk didn't check any aspect of the truck, not even which truck I was supposed to take. "I think it's that one over there". I'm not sure if I was supposed to feel bad for ruining his weekend plans.JOHN B.
Truly customer service oriented.Ross R.
Customer did not leave a comment.MICHAEL D.
Very good peopleWILLIAM G.
Customer did not leave a comment.BILL D.
CHECKOUT PERSON NOT EXPERIENCED WITH COMPUTER. COMPUTER SLOW. HAD TO BE REBOOTED MANY TIMES. TOOK 1 1/2 hours to get my rental.PAUL H.
Customer did not leave a comment.WILLIAM T.
Customer did not leave a comment.AOIBHEANN N.
The guys that were there at time of pick up were complete gentlemen. They were very helpful.CHERYL B.
Customer did not leave a comment.MICHAEL M.
pleasure to work withJOSEPH P.
Customer did not leave a comment.edwin M.
Customer did not leave a comment.ATUR D.
I stood in the office with no one coming to take care of me. I finally found someone in their auto shop that could take the key and close the account.justin C.
Customer did not leave a comment.THOMAS H.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.SUMMER W.
Customer did not leave a comment.TIM S.
not run the gas while doing paperworkRichard H.
Customer did not leave a comment.ART T.
Cab of truck had mud on floor, oil change required light was on , smelled like cigarette smokeBRENT H.
Customer did not leave a comment.FRED T.
They had no pads like I had ordered online. Said I could go to another location for pads - because everyone has several extra hours to drive around from uhaul to uhaul hoping they have what I need. Poor!Darrell L.
I recommend that customers far and near try this U-Haul location. The are friendly and very helpful to show you how to operate the rental equipment properly.ART T.
This is the best Uhaul in United States the staff acts like you are themselves, they treat you like they would want to be treated. Excellent.ART T.
Customer did not leave a comment.Ben L.
Customer did not leave a comment.shane S.
Truck had existing dents on drivers side and was not noted when i picked up the truck and upon return the dealer tried to point out the dents. I had the insurance , he failed to notice, and it became a moot point ,BUT the dents where there to begin with and he couldn't pull any history up on his computer. Very shoddyLawrence B.
I selected this location because I am military and they came recommended by a military reference. Thought I could move my belongings in about 4-5 hours, However, I called Kevin for a late return due to unforeseen travel delays and was told no worries I could use the night drop to drop off keys which I did. Only to find I was charged a full second day. Bad business practice since the total use of truck time was less than 24 hours and I was told no worries. I can certainly understand a small late fee but a complete 2nd day charge is unacceptable. This location will lose any and all future business from myself and my military peers that are seeking to use U haul over about 48 bucks. Sad really.John B.
Customer did not leave a comment.Jacob L.
Customer did not leave a comment.DANIEL R.
Great Customer Service nice people and always ready to helpTOM M.
Return was handled with courtesy.Patricia F.
Customer did not leave a comment.VELASQUEZ S.
It was a close location and the person was helpful. The computer connection was not working, so we could not finalize the rental at the time, but he checked the truck and gas level and gave us a paper indicating everything was in order.DAVID S.
The gentlemen there was very nice and friendly throughout the rental. Definitely renting here again!Joe R.
Customer did not leave a comment.SPRINGE C.
Customer did not leave a comment.Renee M.
Actually, I was supposed to drop off the trailer at the Broadway location in Mesa. He refused to take it. He said trailers did not rent and he did not have the time. This was a major inconvenience as I had to then find another location without any information. Online, this looks like a main location. It is not. It is a gas station. I strongly recommend you drop/fire this location. Also, I recommend that each location be rated by customers. And, each location have data on services available at that location and the size of the location. Again, online the Mesa Broadway gas station looked to be something it was not. And, it was listed first. I have used UHaul a dozen or more times over the last decade. This was the worst experience ever...BRUCE B.
Customer did not leave a comment.MIKE W.
Customer did not leave a comment.Duane T.
Customer did not leave a comment.STEVEN W.
Customer did not leave a comment.DAN L.
Customer did not leave a comment.rex Y.
Customer did not leave a comment.SHARLA V.
Customer did not leave a comment.CHUCK T.
honest, trust worthyTINA D.
Customer did not leave a comment.ROBERT C.
Customer did not leave a comment.DOUGLAS ALAN U.
This place needs to hire more people. This poor guy was by himself.sherry F.
Customer did not leave a comment.BONIE D.
Customer did not leave a comment.SYLVIA G.
The location is kind of old and run down, but the staff was helpful and friendly. Can't complain about the service. Don't know why U-Haul has so many locations so close together in Mesa. That's the only thing that puzzles me. But glad to have your service available in any case.ANDREW P.