Customer Reviews for A Plus Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A Plus Mini Storage

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ANA T. on

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Excellent service, ultra clean environment and amazing staff. Thank you!

Gabriela G. on

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La atencion del chico encargado en A+ Mini Store fue muy buena, sin embargo se demoró un poco al momento de la entrega ya que la persona que lo asistió via telefónica me hizo un cargo incorrecto por concepto de gasolina, cuando devolvi el vehiculo con gasolina full. El se encargo de resolver todo. Pero en general todo estuvo muy bien.

Carlos P. on

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Todo el proceso fue excelente! Y la atención insuperable

Jean Richard K. on

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Provide parking space to customer.

Adriano C. on

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Customer did not leave a comment.

Wilfredo P. on

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JOSE S. on

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Excellent attention

ANDRES L. on

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All good

HECTOR G. on

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Yalexa G. on

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Juan P. on

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La mejor manager de Uhaul que he conocido. Su trato fue muy profesional y atenta. La ubicacion de la oficina super conveniente; desde mi casa a 5 minutos.

Giuseppe F. on

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Ronald K. on

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Clerk did not know what she was doing. Waited 20 minutes to pickup because her system was not responding. Upon dropoff, she charged me for gas, even though I had just filled tank and the gauge read above full. Asked for refund, and she didn't know how to do that. Will not be renting from this location ever again.

rick S. on

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Jessie was very nice in renting the van

Joshua S. on

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luis L. on

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cesar B. on

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Ronald K. on

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App pickup did not work because they keep keys inside building. App is worthless

Duardy G. on

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Great customer Service . Eduardo was very thorough in what products are offered and the corresponding features. I would recommend this location as a source of renting UHaul equipment. Duardy Gomez

VALERIO R. on

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The lady in charge is not nice at all, does not know how to treat customers... Poor service.

YOLMAN M. on

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Martha E. on

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AQUILES B. on

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I paid for 12 pads, there we just 5 then, called to let you know then after I drop-off the truck you charge me for one missing pad. BAD SERVICE

Marydell G. on

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Customer did not leave a comment.

Claudia B. on

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The truck was empty of fuel, then I was promised to receive a discount of $42.00 for returning it with 1/4 tank. I returned it with 1/4 tank ; the indicator was close to the 1/4 signal but the most rude lady at the counter said that it has to be over a 1/4 to receive the credit. Very disappointed.

Melvin C. on

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jose L. on

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Dear Sir or Madam I would also like to take this opportunity to say that I was extremely pleased with the excellent service received. Furthermore, they were very friendly and courteous Regards

Pedro P. on

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JUAN R. on

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All went perfectly fine, just like all other times I have rented U-Haul vehicles and bought merchandise from U-Haul stores. It was my first time at this particular location and now my last! Unfortunately for me, my experience turned negative quickly. When I went to return the truck, there was nobody available to inspect it because the man in charge was out to lunch. I thought it was unusual but since leaving it has never been an issue in the past, I parked it for the lady attendant, told her the gas was the same, and that all was great. What a mistake! A few hours later I received the final bill via email, and my credit card had been charged for unknown gallons of gas and an extra $30 gas fee. It must be a mistake I thought. Today, I wasted precious time to go speak in person to the same lady I rented it from thinking that they had made a mistake. The answer was speak to U-Haul! What? You are the one who made a mistake. Can I speak to your Manager? I am the Manager. And you cannot solve this? No, speak to U-Haul! What kind of customer service is this!!! Luckily, I had taken pictures of odometer before and after my trip, and I had proof they were wrong. ALL BEWARE, DO NOT LEAVE WITHOUT FINAL RECEIPT!!! Now, the amazing customer service people of real U-Haul have my complaint, and are diligently investigating.

Ivan B. on

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I rented the truck on Friday August 31st around 1:50 pm. Before I drive it I realized that the gas cap was missing so I went to the office and ask for the cap; Representative from the storage called previous customer that drove the truck, 45 minutes later and with the truck still parked at the storage facilities previous cuatomer returned the gas cap and finally I could start my 24-hours rental, at this point I left the storage facility at 2:45 pm. I returned the truck on Saturday September 1st at 2:30 pm (so, less than 24 hours later), I returned the key and was told that I will received confirmation of the amount charged by email; I was surprised when I received the email that I was charged 2 days instead 1. Please, call the storage place where I rented the truck and verify all this information and also the reason why they deliberately process the return 1 hour later than the real hour and once your investigation is done please refund me accordingly. Thank in advance for your prompt decision.

Francisco P. on

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Mirna A. on

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jimmy H. on

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Henry P. on

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