Customer did not leave a comment.MIOTA M.
Customer Reviews for A Tech Self Storage
(U-Haul Neighborhood Dealer)
Augusta, GA 30906
(Deans Bridge Rd)
Services at this Location:
- Mon-Tue: 9 am - 5 pm
- Wed: Closed
- Thur-Fri: 9 am - 5 pm
- Sat: 8:30 am - 1 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Staff is extremely nice and professional.DEWAYNE H.
Went to location on pickup instructions and was sent to other location. Not streamlined. Glad I wasn't just dropped off at pickup location. Then lockbox wouldn't open as I didn't know I had to push up then pull down on lock.SCOTT S.
Customer did not leave a comment.SYLVIA M.
Always check the mileage with the Customer before checking in. Always provide a hard copy to the Customer with final charges. Some Customers do not have printer's for a receipt.JOYCE G.
Make sure you are providing the correct information when questions are asked. I asked what was required only to have to go out my way and go back home to get another card and had to pay the movers extra because that was an hour off my time I had to rent the van and i had to pay the movers for an extra hour when I had my shit together when i got there... only to get misinformed information over the phone prior to me coming to pick the van up as well as before i reserved the van as well. It was a big inconvenience.Diamond C.
We picked up the truck it only had a quarter of tank of gas, the inside of the truck was nasty and the truck had an Exhaust leak. It was so loud the whole trip I couldn't even talk on the phone and the person hear me. Then they kept changing my drop of location. They wanted me to drop it off 40 mins from my final destination. I called customer service about these issue and was transfer 3 times before I just gave up. In the end we had a miserable ride and they charged us for gas because we returned it with the same amount of gas we picked it up with.AMY D.
Better signage to find office (is a multi office park) and if location is going to be closed outside of posted hours, THEN a more detailed drop off procedure should be posted, not everyone has a smart phone with gps locator capability. Also please send PDF files for receipt, not gif files which are not easily able to be maginified to read small print!Robert S.
Customer did not leave a comment.TONY T.
Pretty easy folks to deal with, set up everything online and they made a follow up call to confirm a few things. After that everything was great! They are great at communicating via email or phone specially now with this COVID stuff. I’ll recommend and will use them again in the future!IVAN L. | Overall Experience
Keep up the good work!DANIEL B.
Customer did not leave a comment.RALPHAEL W.
Only issue I had was my items and furniture got wet because it rained inside the truck from the ceilingNicole G.
I have used this location for the past three years and not once did I have an issue or problem. Great customer service.LONZIE W. | Overall Experience
Everything started well with my reservation. However, when I arrived, after driving across the U.S., there was no one there to provide me access to the storage. This all happened on a Friday They failed to give me an access code. There was no one in the office. The man who answered the phone, when I called, was not on premises and after 1/2 hour was unable to assist me. I had no choice but to go to another location for my storage. After three telephone conversations, in the preceding days, it took contacting the regional manager to have my money refunded. I have no idea if the facility was clean or not because I never got in. I would not recommend this location because there was no one onsite and whomever I talked to was remote. They don't seem to communicate with each other because they called me first to see if I moved my belongings in. I guess the man I spoke to did not relay my failed efforts to do so. Three days after I received this phone call and did not receive any refund notification, I called again and got another person. She too, was not onsite but called the location and no one answered the phone. Their location communication, between staff, was non-existent.CARMEN A. | Overall Experience
Customer did not leave a comment.Demetrial C.
Customer did not leave a comment.Michael W.
Nothing. I love itJimmie A.
Customer did not leave a comment.Beverly W.
Customer did not leave a comment.Jose B.
Service was wonderful, looking forward to use you in the future Blessings ??Errol B.
Our truck through out the rear end on our trip. We got lucky the storage space we rented was also a uhaul spot. But they were not accepting inbound truck turn in but the truck literally had to be pulled by personal truck out of the way of the gate into their storage unit.Deborah M.
I requested a different location that was open at 7am, I was diverted to the Augusta Tech location that required me to have 24/7 truck share which i was unaware of. A representative should have informed me to have the truck share to save me time. Also, I requested and paid for a dolly and furniture pads that were not in my truck when I picked it up. That causes an issue not only with my items not fully being protected but with my payment because I had to call and ask for a refund which I have not yet received.Destiney B.
Great Customer Service . The equipment was new and clean. Overall great experience with U-Haul ! Will continue to use and recommend everyone to this location !Kelly H.
Come up with a process that fuel level can be verified by both parties upon return even after hrs. I was charged a 30.00 refuel service fee plus 13.50 gas charge for supposedly not returning with at least 1/4 tank of gas. I have rented from uhaul probably over 5 times in the last 6 yrs or so and have never returned a vehicle with less than the amount of fuel than when initially rented because I understand the fees associated with such an action. I called the this location at Augusta Tech Drive and informed them of such. After 2 days I got a vague email from the field manager stating that gauge had been verified to be below. I again called the store to voice my dissatisfaction and disagreement with this. Was told that field manager would call. I'm awaiting his call. Very upset with this process since I wasn't there to verify what they "say" they saw as being "below" and the fact of being charged an additional 43.50 in fuel charges for about a 4.5 hr use of truck. Not good customer service. Will not use this location again and probably never use uhaul again!!!James M.
Customer did not leave a comment.Keyera B.
The service was outstanding. The rep was great and answer all my questions. I was escorted to my vehicle and given the opportunity to do a walk around and check to make sure it was good to go.Fred A.
Why do you overcharge for the mileage. I went last than the miles estimated and you charged me more. Goona follow up with thisBeverly M.
Customer did not leave a comment.WHITLEY G.
I received an email at 7:30am est telling I was pick up at one location. I was coming from our of town and was having problems finding the place. I called the number in the email. The person that does UHaul wasn't there. I asked when would she be there not sure was told try back in an hour. I said but I am suppose to pick in 15mins. The last said let me call her. She called me back and said I can't pick up there they don't have what I need and to call UHaul. I called was told they sent a text message at 7:55am but I didn't receive a text message and my preferred way to be contacted is via email. I got the correct location this location but UHaul in general messed up and won't make it right. Once they sent the pickup at a particular location email it should have been guaranteed but nope it wasn't and they didn't let me know about the change properly.Brian D.
Customer did not leave a comment.Frank C.
I was wrongfully charged by representative Brandi at the Augusta Tech dr location in Augusta Georgia. This was the worst experience I have ever had with uhaul. Upon the realization of her mistake she yelled at me and didn't offer anything that even resembled an apology.karlton D.
Customer did not leave a comment.Brandi P.
returning it took awhile for them to check it in about 20 mins just looking at truckPaul G.
Customer did not leave a comment.Katherine O.
Customer did not leave a comment.Michael Y.
Customer did not leave a comment.Shatonya A.
Customer did not leave a comment.Ross O.
Customer did not leave a comment.Jackie S.
Customer did not leave a comment.alfay L.
Customer did not leave a comment.Ross O.
They were closed on Sunday and Monday was a holiday.Doreen M.
Terrible customer service, I called and asked that I would need more time than I had originally requested and I was told in exact words " ummm no" stating that it would be inconveniencing the customer who has it next. Once I arrived late no one was waiting and she was very rude for no apparent reason. Wouldn't recommend this location at all.Jamar P.
It took the person at the counter a long time to get things situated and she had my mother standing in the rain. The lady called someone on the phone that helped her get things situated very quickly.Rachelle W.
Mrs. Amy service was awesome!!!MARCHALE D.
Windshield and side windows filthy and bug covered,agent unfamiliar with checkout procedure causing slight delay(20mins longer than normal). Rest of truck clean.kevin J.
Man. Thats a tough one this place did the most to save us the most. They went way above and beyond there job to help.us out and make this trying experience a stress free as possible. Would definitely recommend them to anyoneROBERT M.
Customer did not leave a comment.Cynthia W.
Customer did not leave a comment.TONIANICA F.
I had a reservation & already paid ahead of time. I still had paperwork to fill out when I got there and unnecessary time wasted over an hour and a half before getting the uhual truck. They connected the trailer incorrectly to the truck as well and my car almost flipped. The brake lights on the trailer did not work. They were closed at 2pm that day so I couldn't even get a replacement and had to risk leaving for my move the next day with no brake lights. The woman that took care of my reservation was nice but needs more experience and possibly another employee there as well instead of 1 person working.Tonianica F.
The truck cleaned out in the back other than that the personnel were great to work with.John W.
Make sure you know when customers are to bring back the equipment. I was to bring my trailer back on Wednesday and they was calling me Monday saying I was supposed to bring back.Tina B.
Customer did not leave a comment.DEVUBHAI D.
Customer did not leave a comment.TISA C.
Great service they're really supportiveCLIFTON W.
Customer did not leave a comment.KIM S.
Everything was great except there were no,dolleys at the location. The staff was awesome.LAQUITTA T.
Customer did not leave a comment.MEGAN J.
Customer did not leave a comment.Daniel L.
Excellent serviceGEORGE E.
Trailer was damaged. It fishtailed. The trailer shorted something out my brake lights. Cost me over 300 in repairs. The running lights on the side lit up when I hit the brake. I couldn't drive any faster than 45mph. It almost dragged me off the road more times than I can count. My 8 hr trip turned into 18 hours because of the faulty equipment I rented. I'll never use this company EVER again.JAMES D.
The woman was amazingly nice and helpful. Enjoyed her very much.Laurie S.
Staff is friendly and so nice..BRANDON H.
Customer did not leave a comment.BRAD L.
Customer did not leave a comment.Kathleen O.
Customer did not leave a comment.MARK S.
Customer did not leave a comment.ADRIAN J.
Customer did not leave a comment.WOODROW M.
The ladies are very pleasant, facility is clean! Truck ran great!!! Turn in - no problem and gentleman very kind! No problems. Thank you for a great experience all the way !!!JILLAYNE M.
Nothing that I can think ofPATRICE L.
Customer did not leave a comment.CLAUDIA D. T.
Customer did not leave a comment.RICHARD B.
The employees was nice and pleasant and I will come back ..thank u for great servicesharon P.
Customer did not leave a comment.Evert C.
The only complaints that I have is the issue with credit card system. It had problems accepting my card other than that everything else would good.AL C.
I enjoyed my visted, i do belive if she had better computer equitment she would do a lot better business. Other then that every thing was good. I was very well pleased.Isadora T.
I would Not recommend calling this rental facility. The computer was so slow on both occasions that we had to go through the paperwork that is was not worth the time it took to do so, When I called central reservations, the phone prompts did not work, and I repeatedl,y had to try to get to an incorrect prompt to actually get forwarded to the correct person to complete the transaction. That reservation process went faster on the central computer, however that reservation was lost when I was not there at pickup to verify it was okay to put the funds hold on my credit card. I have had rentals through other agencied and competitors that proceeded much more smoothly.SHEILA A.
It would have been nice if I could have gotten the equipment from one location.KELVIN P.
Customer did not leave a comment.John T.
Customer did not leave a comment.LAMAR C.
Customer did not leave a comment.THEO B.
Customer did not leave a comment.Robert D.
Wilma was wonderful to work with. The only problem was that the truck had a leak in the cab but it wasn't anything major. I'd rent another truck from them although I sincerely hope it won't be for a very long time (I detest moving!!).CHIMERE W.
Customer did not leave a comment.LEONARD Y.
Wilma (the Uhaul Rep) was phenomenol ! Thanks again, Wilma !!DENNIS D.
the company i was not happy with because they took money out of my account twice that was not supposed to have come out and i didnt recieve my refund back,this has caused me an inconvience with my bills and my bank accountjeannette N.
Customer did not leave a comment.KERRY C.
They held the office open on a Saturday to let us get there. We arrived about 20 min after closing time. Excellent servicefrank B.
Customer did not leave a comment.HUGH S.
Customer did not leave a comment.GLORIA S.
Customer did not leave a comment.JANICE D.
Offer more sizes of trucksLara A.
Customer did not leave a comment.STEFANOS K.
Customer did not leave a comment.LAJUANA B.
Customer did not leave a comment.MICHAEL S.
Customer did not leave a comment.Tanya Y.
Customer did not leave a comment.AARON M.
Customer did not leave a comment.DAVID B.
Customer did not leave a comment.DAVID K.
Customer did not leave a comment.TRAVIS H.
It was very difficult to back the trailer in such a tiny parking lot, shared with many other small businesses. The clerk was VERY helpful and nice, though. My only complaint is the difficulty of navigating the lot.JASON C.
Staff was late getting to location. Did not have our reservation information. Was told at pick up location that any unused mileage would be deducted off total price when we turned it in. It was not.JAMES M.
Customer did not leave a comment.CAROLE P.