Customer Reviews for A To Z Rentals

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A To Z Rentals

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Kim S.
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They gave us an absolute wrath of shit for not having a paper copy of the contract. U-Haul's attempting to go paperless and the only contact I have is on my phone. They also bitched at us for bringing it back with my pick up truck instead of the U-Haul

Brandon W.
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Kevin M.
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Robert G.
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PETE B.
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Do there job. An easy to work with

Robert G.
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Mark V.
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A little confusion at first, they didn't seem to want to take the trailer in because I did not call first.

Duane W.
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Thomas W.
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Pat C.
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James S.
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ARNOLD C.
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All Good

Gregory P.
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Anthony S.
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joseph W.
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Dave A.
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Michael T.
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volodAR K.
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Brooke S.
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Ryan W.
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Easy, quick, helpful! Thanks.

Mark M.
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Lester M.
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Smooth and pleasant experience.

doug T.
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Jerry was exceptional. We had the wrong wiring and from out of town. Our experience would have been awful but Jerry help us with locations of auto supply stores and Blanket and tools! My husband was able to get it done and we were in our way!

Jack H.
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Awesome service provided - thank you.

Barbra T.
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Customer did not leave a comment.

Barnes H.
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Very nice and accommodating.

Megan F.
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Very friendly and fast service

Scott H.
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We were not able to get the rental when scheduled. We had to pay movers a minimum fee and the truck did not show up until late afternoon. It was too late for us to get help. We had to wait until Monday to get it and move ourselves. Very frustrating, but the team at Ponderay U-Haul tried yo help and find the missing truck.

Dorothy Ann C.
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Online registration did not record accurately what I put in, in terms of hours. I put in for six and the office told me I had signed up for three.

Ryan W.
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Easy pick up - Thanks!

Edward F.
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Excellent service. We highly recommend them! We will use them again

Ryan W.
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Quick, helpful, easy return process!!!! Thanks.

A To Z R.
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Very helpful

Don R.
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After the horrible experience trying to return my trailer, A to Z helped me out by taking the trailer, saving me a 4 hour round trip. Thanks A to Z

glynn B.
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vicki J.
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DOUGLAS C.
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Todd H.
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I was told I had to have a 24 hour rental one way, when I easily could have done a 6 hour rental one way, when I only needed it for an hour and 1/2 understanding your minimum is 6 hours.

John T.
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Used the phone app to return on a Sunday. Worked well.

Jeffrey V.
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Very professional. Took me 5 minutes to get the trailer and depart. 5 minute return. Great service and nice people

Tom N.
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Dillon C.
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Theresa D.
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The truck was very dirty but we swept it out for you for the return. The gas was low and had to fill up before we even got started.

Maiya A.
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Make sure all insurance costs are discussed before adding into the total.

tom H.
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Sarah W.
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martin C.
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DAVE R.
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Returned trailer after difficulty finding the place when GPS off uhaul sight placed site on the wrong side of the highway. I was assessed an additional $20 for the convenance of turning it back in on the day I was told too!

Tammie H.
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Quick and easy rental. Always great customer service and explains everything really well.

AARON C.
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Customer did not leave a comment.

Henry W.
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keep going UHALL is great

DAVID M.
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I ordered four dozen pads (48). However, I got six bundles. I thought perhaps there were eight pads per bundle , However, it appeared that they were only six per bundle (36). Not a big deal, there were plenty for the trip.

ronald D.
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Excellent group of guys working here will be back soon

Ryan F.
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Have what we reserve online at the location

Richard P.
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Great friendly service. Offered a couple of extra things (free of additional charges) that were very helpful. The truck and car carrier were available as promised

Robert B.
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Greg B.
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Richard T.
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Tamey W.
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It was the recommended drop off location

SAM M.
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Dennis M.
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Aaron C.
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I first tried to rent from this location on Saturday, 18 January but was told all trailers were rented. However, when I came back on Monday, 20 January to pick up a trailer I reserved online, they pulled a trailer out of 18 inches of snow to hook up (it was not ready when I arrived). It only snowed a couple of inches in Ponderay over the weekend. It certainly appears they lied to me on Saturday about trailer availability. This resulted in me needing to spend an additional 5 hours of driving to come back later. I will never use this location again.

Tom L.
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all was good....thanks

martin C.
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Truck was warm, clean and ready to go. The guy that checked us out was friendly and recommended a great place for breakfast. EXCELLENT!!

RICHARD B.
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The tires appear to be fairly worn for the weather conditions in this part of the country. The location was great, the staff was great, and overall I was happy with my service.

Gerry T.
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The employees were not any help at ALL. Was renting a trailer and pulling it behind a 2013 Porsche Cayenne. They didn't know how to hook up the lights and had me drive to another shop with non working break lights to see if they knew how to hook them up. They did not know. Returned to A-Z to switch to a truck which was 1000.00 more PLUS gas. They even had the nerve to tell me a Porsche is a poorly designed vehicle. Truck was not maintained and had bad tires on it for driving across country so I had to also buy tire chains for this truck. I will NEVER recommend uhaul and I will give a bad review on every site I can find.

joe K.
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Customer did not leave a comment.

KYLE T.
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They billed for the 11th through the 13th. I have a picture of me turning in the key on the 11th. They overcharged by 2 days.

George W.
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Sarah G.
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Ryan S.
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Daniel S.
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Easy pick up and helpful!

Tiffany M.
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Excellent Customer Service and Expert Advice

David O.
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Mark Z.
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A to Z has always been great to me. Thank you!!

Donald L.
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tom K.
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terry A.
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Peaceful S.
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William P.
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Meet my needs. Staff effient and helpful

Verna Y.
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Peaceful S.
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PETE D.
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Easy place to do business. Very friendly & very helpful.

Cheri L.
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tom W.
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?

JAN P.
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Nothing - our 2nd rental from A to Z and they are always friendly & professional. Jerry assisted us with a small trailer rental and was very helpful. Thanks!!

Zach R.
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Customer did not leave a comment.

David S.
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Truck and trailer were in excellent condition, and Pocatello and A to Z rentals were great people,,,they made it happen ...Thank you

Kenn R.
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None. Owner went out of his way to help. Thank you! Kenn

AARON C.
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Customer did not leave a comment.

Sean E.
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Truck was in good shape but the trailer was rusted out and in pretty poor condition. Staff did not seem excited about providing service.

william F.
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Katie A.
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JAN P.
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Joe was outstanding in his kind & professional service. He worked with us to drop off a car transporter and bring the truck back a bit later while we waited to move into our new home. He even welcomed us to Idaho and answered all our questions re local services, restaurants, etc. Great Customer Service by everyone at A to Z Rentals.

Karen S.
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Customer did not leave a comment.

John Matthew H.
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Barnes H.
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It was a quick easy experience.

Greg R.
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Pick up was fast and easy.

justin P.
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The people at AV were very friendly but the truck was not clean. There was tobacco dip residue in different places.

Gregory C.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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