Customer Reviews for A to Z Rentals Kennewick
(U-Haul Neighborhood Dealer)

Rating:

1.0

This location did not want to take my reservation, and told me use the 800 number. I waited on hold for 15 min, I decided to go to the Vista Park location. They took my reservation, but said it was mandatory to have U-Haul insurance plan. Had to change to larger truck, which was done in timely manor. The reservation was for 2pm, went to there office (Vista Park), sign on door that said they were not there and call this number. Called number, waited 20 min, got a returned call. Truck not at this location, said i should have an e-mail, but no e-mail. Stated he had to call his manager to find the truck, at 3:30 pm was told location of the truck. It turned out that the truck was at the original location that I had trouble with (A-Z).

Rating:

1.0

The light in the car was duck taped and it fell on me.

Rating:

5.0

The only thing they didn't know was that you could pull levers down to release wheel well. I had to crawl out the back of my car on the trailer to get out. It wasn't their fault they didn't know this tho

Rating:

3.0

Have all the equipment that is on the reservation. I Had to go to 2 other locations to get the equipment I reserved.

Rating:

5.0

Rented a U-Haul - Staff is great and quick. Was in and out in no time.

Rating:

5.0

I had a great experience with them and I really appreciate the wonderful customer service!!

Rating:

5.0

Thanks Guy’s you are great I appreciate help.

Rating:

5.0

Fast easy transaction. I would highly recommend this location to my friends and family

Rating:

5.0

Very helpful and polite.

Rating:

5.0

Very helpful

Rating:

1.0

A to Z lied and said i didn’t turn in the truck for 2 days when in fact it was turned in 3 hours later.

Rating:

3.0

There was no walk through done. The truck was dirty with garbage in the back and I did not receive the dolly I ordered. And I was charged way more than I should have been.

Rating:

3.0

Include all the fees in the total amount you quote. Last minute additional charges are discomfiting.

Rating:

5.0

Great service, very knowledgeable, Seth was a pleasure to work with. Thanks

Rating:

1.0

Second screwed up uhaul rental in six months. My credit card was charged twice, leaving me stuck in SLC with no way to pay for a hotel. And the truck was in Kennewick but the car trailer was in Pasco and I had to go get it. My family will never use uhaul again. Between broken down truck in March and this, you need to fix your business plan from the ground up.

Rating:

4.0

on line reservation process took too long. Too many pages of offers for other things. I wanted this location and certain equipment but when I called ahead they did not have the equipment I wanted. I had to make a second call or I would have had to travel many miles away to get the equipment I wanted. Pretty annoying. Not the rental locations fault but rather a problem with on line reservation tool. I do not like it!

Rating:

3.0

The windshield wipers were in awful condition on the truck and made drive by very hard when we hit rain. The truck was also having issues shifting gears and would get to super high RPM before finally shifting. They also didn’t have a dolly or blankets that I reserved.

Rating:

2.0

The staff didn’t seem to know what they were doing, took a very long time to check me in and even let me know where to park, how to drop off etc. They also forgot the dolly and furniture blankets I paid for.

Rating:

1.0

The van was provided to us without the employee even looking at it. He literally pulled the keys out of the after-hours dropbox before giving them to us. There was something spilled all over the floor, the gas level was MUCH lower than they claimed, and the mileage was not what they listed on the contract. The guys at A-Z are committing intentional fraud. Bunch of criminals.

Rating:

5.0

Estimate real cost- my 1st estimate was close to $60 2nd estimate close to $80 real cost close to $100. Lol you guys are awesome though. Thanks for being there.

Rating:

3.0

The inside of truck was full of blankets and dirt from last customer showing they didn't inspect/clean prior to me.

Rating:

2.0

The trailer had some used and damaged furniture blankets inside. I had to ask the individual who hooked up the trailer if he wanted to check my lights. We checked only turn signals and brake lights. Found out at the return location the running lights were not working. I was using a factory wired outlet on my vehicle and an adapter for the four prong plug. It was not a problem on my end.

Rating:

3.0

I picked up my Uhaul and after getting to the location to load my household goods I had to get a step stool and clean the front windshield with windex because it was covered in bug debris. After driving away and on my way to my destination I noticed the dashboard notification that my driver side back tire was low. Due to limited time for my move I decided to wait to check the tire when I stopped for a bathroom break and gas. When I did I saw that the tire was low but since my trip wasn’t but 4-5 hours I decided to keep on going. I tried to get the radio to work. No. It did not, so fortunately my trip wasn’t that long. I drove in silence. The driver side door was also difficult to close. Closing it as you normally would would show in the dashboard notifications that door is ajar When I got to my destination and ready to take the truck back my driver side back tire was dangerously low.

Rating:

1.0

Vehicle was inadequate and in poor condition. And I was still charged even though I didn't use the God damn truck

Rating:

3.0

The staff were friendly but the vehicle needed to be cleaned out. It had food and dog hair all over the cab. For some this may not be an issue but the pet’s dander affects my lungs.

Rating:

4.0

Fix drivers side door lock broken had to use passenger door to get in and out of the truck. The store was good to work with.

Rating:

3.0

Make sure someone goes over the trucks systems before renting it out to someone

Rating:

3.0

Have more than just a truck available at this location

Rating:

1.0

3 people in the office and not one of them knew how to rent a Uhaul out. The Uhaul agent doesn't work on Saturdays apparently. This is a recurring issue at this location according to Google reviews. Train more than 1 person to rent Uhauls especially when that person doesn't work weekends!

Rating:

2.0

First of all there was still garbage in the truck and a dolly I didn’t rent. 2nd online it says initial cost of $40 and then I get to the store and because we estimated 60 miles they charged us 141$ and now we have not seen a refund although our bill was only like $87

Rating:

2.0

I requested some equipment to move my appliances but they weren’t available. It also took them almost 30 minutes to get my keys

Rating:

1.0

With my truck rental, I ordered several moving pads. I was called the day prior to the move by U-Haul representative to confirm my rental. I asked specifically if that location have the moving pads and was assured they did. When I got to the location to pick up the truck, I completed all the paperwork and was given the key. Nothing was mentioned about pads. When I asked for the pads, I was told they were in the truck. When I got the truck and open up the back, there was nothing in the back. No pads. I went back into the store. And was told well, they are usually in the back of the truck. I feel like it wasn’t just miss information, but dishonest. They confirmed that they had no pads. I was sent to another location in another city to pick up the pads when I get to the new location for the pads, I was told I had to pay for the pads again even though I had paid for them at the first location. I was told by the second location that I needed to submit a form to get a refund for the pads from the first location. Why was I the one that had to shoulder the burden of running around getting the equipment that I ordered several weeks earlier? I finally convinced The representative from the second location to call on my behalf and cancel the order for the pads at the first location. The service at the second location was better, but I was disappointed that the representative did not take the initiative to call the first location on my behalf and initially wanted me to do all the legwork for their blunder. When I inquired at the first location as to why they didn’t look at my order and make sure that I had all the equipment that I had requested, I was told they couldn’t actually see my order or the details of it other than the truck. So again, I don’t know if I was given dishonest information or if the system is really that inapt. But I will more than likely look for another truck provider for my next move in a couple weeks. It was a horrible experience.On the plus side, I’ve had several interactions with U-Haul on Cypress Avenue in Redding California. And it has always been excellent.

Rating:

5.0

great customer service. will use them for our rental needs.

Rating:

4.0

Would never wont to rent a truck from u haul again.. the pricing is not appropriate for short distances.

Rating:

5.0

The employees were great, friendly atmosphere, fast service and a pleasure to work with!

Rating:

3.0

I told them to look for a discrepancy in mileage and then received an erroneous $600 charge anyway

Rating:

5.0

Very good customer service

Rating:

3.0

Truck was filthy and mechanically not well maintained.

Rating:

4.0

Was not our original pickup location. We were directed to a location 30 minutes from our home and the location was closed for a week. Had to go an hour away even though there was a pick location in our town only 5 minutes away. Not a last minute rental. We gave three weeks notice. That was very difficult for us

Rating:

5.0

Very good service

Rating:

5.0

rented at lease 10 trucks in the last two years. no one better service wise

Rating:

4.0

Ensure that the fuel tank is full for departure. We had only half a tank.

Rating:

4.0

It would be nice if I was told to pay attention to the text they send me so I can properly return the truck before throwing the keys in the box. Then looking at my phone and noticing the text on the steps to take before returning the keys

Rating:

2.0

Ridiculously priced for 6 hours and a quarter of a tank of gas I ended up paying $156 not satisfied at all

Rating:

5.0

Excellent job

Rating:

5.0

All good. Thanks

Rating:

5.0

The key return box wasn't big enough for the door lock, so I improvised and threw the lock under the fence since we picked up our rental on a Sunday when the site was closed. I also had a challenge with the online check-in process because GPS didn't recognize that we were at the property to pick up the truck, however, customer service representative we called was extremely helpful. Service at this site was great, stopped in earlier in the week for moving/packing supplies. Overall experience was great with Uhaul.

Rating:

3.0

Their was dog drool on the window and dog food under the seat

Rating:

5.0

quick and efficient. Good staff and good equipment

Rating:

3.0

Truck was not clean in the bed. Dirt and an aweful smell. I do not want to rent from here again.

Rating:

3.0

Training staff so check out took longer than expected.