Customer Reviews for A1 Barns

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A1 Barns

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Claralee S. on

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STEVE K. on

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Anthony R. on

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Thank you!

Julie G. on

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MARY C. on

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Salesperson was helpful and thorough.

John B. on

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Everyone has their phone number wrong including them. When you call the number listed, both on the contract and on their building) it's a fax machine! The office in Maysville reminded me that I can the website to check the trailer back in.

kelly F. on

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robert F. on

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Wendy O. on

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Jan T. on

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James M. on

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Robert W. on

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The rental office wasn't anything fancy (most of them aren't) but at least it didn't reek of cigarette smoke, and it had a couch and TV to watch while waiting. The person processing my order was friendly, fast, and efficient. He helped me get the trailer hooked up properly. No problems with the equipment.

chris B. on

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William S. on

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Fastest hook up ever I was on the road in 5 minutes

David S. on

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Robert H. on

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Amber S. on

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Location reeked of smoke and mildew. Agent at desk wasn’t very friendly.

chad R. on

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Richard G. on

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tracy M. on

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tracy M. on

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Douglass G. on

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Staff was very gracious and helpful and returning something that I left in the front seat.

MARIEA L. on

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Just did a key drop off

Eric I. on

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The Lot was a little bit hard to turn around in , but over all was not a big deal. They had me connected and ready in a few minutes.

Melvinia F. on

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It was quick and painless. They had what I needed. Nice people.

Patricia J. on

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Larry P. on

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Lynn N. on

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Lacks quality customer service. They seem very uninterested in wether you are there or not. Even though no one else was there, they took a long time to wait on me. Both in pick up and return. He was on his phone and never made eye contact with me. I understood from his son, he was trying to log in to check me out. It would have been courteous if He had conversed that to me directly. I tried to use another local U-Haul facility from the beginning as I had poor service there before, but all directed me back to this location to pick up the truck.

Tammie H. on

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Great service, employees very helpful, definaely would use again.

Karen G. on

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The employees were late. They were not dressed professionally. They didn't have the truck ready. They didn't know if they had the dollies I had requested. They tried to double the insurance on the vehicle. I was checked out by a very young teenager--maybe 15 while the others ate their breakfast. they shredded documents without allowing me to read it. They didn't walk around the vehicle until I asked and again the teenager came with me so the rest could eat. The cab smelt like cigarettes and fast food. It was filthy. The inside of the truck also had cigarette butts in it and no light. The truck itself seems to be changing gears very slowly, like the transmission was in need of a tune up. Even when I returned the truck, your employees were no where to be found. The sign said open, but another said with a customer on the lot. There was no one on that lot because I walked it to try to find them. I have been renting from uhaul for 3 decades. This was the absolute worst experience from uhaul in my life. I will not be returning to that location; I will let family and friends know this as well. I will have reservations about uhaul in general. karen golden 6154910303 klh37087@yahoo.com

Howard C. on

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Truck was dirty. Caked up things on dash, vent broken.

Daniel H. on

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Mesfin E. on

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Brandon S. on

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Truck was old and the brake pedal barely worked. The passenger door made a horrible noise when driving and the oil light was on. The suspension was awful grinding noises when turning. This truck would have not been safe to drive for more than the 40 miles we had it. The seats were taken care of and clean. Staff were nice enough and quick.

Carmen H. on

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Shawn T. on

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I think you should be more descriptive on the website and at the locations. I will never rent from this company again.

Ted B. on

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Great experience and the mobile checkin/checkout worked well.

Colim G. on

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Pickup truck was filthy inside and out. Had sticky food residue dripping down the dash and on seats, steering wheel was even sticky. Truck had approximately 20 dents bangs scratches and was extremely dirty on the outside. The employee’s excuse was that they had fired the person who cleaned them!!! I was embarrassed to have my friend in it to help me. He said it was the dirtiest truck he had ever seen! If i hadn't needed it so badly,, being in Tennessee from Florida for only 1 week, i would have refused it. I had to wash the steering wheel to even drive it. I should receive at least a 50% refund. I am considering placing a complaint with the better business bureau and on line.

Janet B. on

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jennie W. on

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Keep the same folks. He was very nice.

Melissa O. on

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Marni L. on

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David M. on

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Gary W. on

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steve S. on

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I did Express pick up but the computer system was down or very slow I would say upgrade your equipment in the office but out of the office equipment was perfect

Darlene F. on

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GLADYS H. on

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Gary W. on

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Mark S. on

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Edel P. on

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Roberta K. on

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Went to pick up the truck and was in and out in no time. They were very polite and explained everything. When I returned it they were just as great.

heidi S. on

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RAUL R. on

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more costumer service ,and attention

Montrel L. on

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Deborah S. on

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No telephone communication, tried several times to call and no answer. I was late but and wanted to let them know. Thank goodness the rental was still there.

desirre S. on

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Chadwick F. on

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The rental was not completed in the system, so I was at the delivery location for over an hour trying to straighten things out.

Stephen B. on

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KEN D. on

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I could not get a copy of my rental bill, I still have no idea what I paid for the rental. The unit I got was the oldest you have in your fleet. It leaked and got our stuff wet. But it did get it to Houston. It had ragged drill holes in the inside of the box that scratch up our furniture and it was not cleaned on the inside. All the running lights did not work and the door had to be picked up in order to latch it. Was not a good rating for this unit. You need to scrap this unit. And I would like a copy of my rental bill, the woman in Houston could not pull it up and print it. Also I ask for an email copy of the rental agreement and recipe I never got ether. I still want it. Ken Dies ADSO-IM Logistics USCG Aux

Deborah C. on

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Richard F. on

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Mark M. on

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Joey B. on

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DESIREE S. on

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billy M. on

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great place to get a trailer easy to get in and out and always fast

Dirk A. on

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Scott G. on

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desirre S. on

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raven A. on

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desirre S. on

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Victoria Q. on

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Jina B. on

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More help at this location. She not only runs a motel, but also sells tickets for Greyhound. Then is a U-Haul rep as well...

Kenneth B. on

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billy M. on

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always in and out quickly

Zachary G. on

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Give better information, we didn't know exactly what to do when we dropped the U-haul back off. We didn't know exactly where to park it, how the process was to drop off the keys since it was after hours. He was not exactly welcoming when we got there, I know we got there as he opened, but we had to speak first, customer service could use some work. The building where we picked it up smelled bad as well, sorry, but it did.

Rikkie P. on

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desirre S. on

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leslie S. on

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Grace R. on

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Kind and helpful. Thank you

billy M. on

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opens early and always get in and hooked up fast

Linda M. on

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This is the second time in 2 years that I've had to use this location. And each time it was great! So glad they had a truck I could rent on busy Labor Day weekend!!

Brett B. on

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The Uhaul we were given had the check engine light that would come on for about half the trip, The transporter he hooked up had a broken handle and came off the uhual while we were driving down the road with our vehicle on it. It was midnight and we are stranded in the middle of the road trying to get the trailer off the ground and hooked back up while loaded. This was the worst Uhaul and transporter ever. Not to mention very dangerous and we could have been seriously hurt. I should sue you for given us faulty equipment causing harm to us.

Michael B. on

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Nothing

Amy H. on

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It was a very simple process. I was in and out quickly. MUCH better than my last experience at a different location in Lebanon a few years ago.

Michael W. on

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Donna B. on

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Jeff G. on

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Manuel D. on

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Not friendly, people sitting around viewing tablets and cell phone, not a professional environment

desiree S. on

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PHYLLIS D. on

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Very poor customer service no one made eye contact I felt as if I was a bother

Laura A. on

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Unfriendly

Jerrold D. on

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The agent that checked me in was in such a hurry that he didn't tell me where the truck was or walk me to the vehicle. The contract listed that the gas tank was on a 1/4 of a tank and that clearly wasn't the case but I didn't realize it till I left. Also I was unaware that my packing materials weren't sold at this location so I had to drive to another location to pick up my packing material. Had I know this I could have changed the entire reservation to the other Uhaul store so that I could pick everything up in one place.

Desirre S. on

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Gina Q. on

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kevin S. on

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Fender on tow dolly was installed wrong. Was installed using pop rivets instead of bolted as was the other fender. I was issued defective equipment. As a result of the improper installed fender it came off. While using it

Jon S. on

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monaliza O. on

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Charles is very energetic in handling costumer inquiries.

Kyle L. on

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Tracy H. on

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Please keep up the great job. I always rent & will continue to rent from uhaul. Thank you all.

Calvin T. on

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Tire was low, tank was not filled, front was not clean.