Customer Reviews for A1 Mini Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of A1 Mini Storage
Dale V. on
The staff was amazingly friendly. Offered to help my wife find local points of interest as she had just moved to Atlanta. Great southern hospitality!
TREVOR M. on
Want to improve? Stop reeking like a smoked out nightclub! When I arrived at this pick up location - the office smelled like it had been smoked in for MONTHS with no windows. I propped the door open so I could actually breathe while I waited for the attendant to show who I assume was in the upstairs apartment. When I told the guy I was going to wait outside or leave the door open as he did the paperwork and said it was his choice - he replied in a smart ass tone "Well do you want to rent from me or not - YOUR choice". My choice: Had it not been almost 5:00pm and I needed that trailer guaranteed for a job early the next morning - I CERTAINLY WOULD HAVE WALKED. Matter of fact - I was trying to rent from the tool rental place down the road as I did before but his trailer was booked so your system bumped me to this location - my bad luck. When I returned today, there was a female attendant who was pleasant - but asked me to go ahead and drop the trailer while she finished the paperwork. Mind you, I am a capable male adult, but as representatives of the U Haul brand - Are they not supposed to at least offer to help guide you in or unload safely? I ask candidly because there is a large "STOP and wait here for assistance" sign at their entrance... Needless to say - this location will be a NO GO going forward with our business needs for which we rent a trailer at least weekly.
Henry J. on
Ladies in office were polite but did not want to review the truck for any damages since they said I had purchased insurance there was no need to inspect vehicle.???
Victor K. on
It's nice to be able to return after hours - but letting us know about having to take pictures, etc. would have been helpful when we rented (i.e., tell what we'll need to do after hours). We ran into a situation where we had one dead cell phone and one about to die, and could have stopped to get a charger on the way to return - but didn't. Fortunately the other phone battery didn't die til after we left the rental location. Overall good experience though!
ANN H. on
The truck had not been swept out, but nothing major.
Paul B. on
I ordered a 10ft truck, 12 Moving Blankets, and 1 furniture Dolly. When I got to the pick-up location there was no 10ft truck, no furniture pads and no furniture dolly available. I was given a 15ft truck in place of the 10ft truck which worked okay other than it was too big for what I was moving and worse on gas mileage. I was moving 400+ miles so spent quite a bit more on fuel. I had to go out of my way to another u-haul location to pick up the moving blankets, the other U-Haul place also did not have a furniture dolly available. The person at the A1 Mini Storage was polite and helpful but I was disappointed in how none of the items I reserved in advance were available when I arrived to pick them up.
Julia C. on
This location always delivers your reservation for the equipment you ordered, they offer upgrades when one becomes available too which is great as there wasn't a 20' truck to book when I first placed my reservation and needed one. The owners are great people and I recommend this location to anyone needing rentals.
Chuck R. on
Very friendly staff and our truck was available and ready as promised.
Julia C. on
This location is great, the vehicles are reliable and the staff are fantastic-wouldn't change anything.
Alan J. on
Always friendly ! Never had a problem.
Lawrence C. on
The truck did not go over 40 miles an hour when the pedal was put all the way to the floor just ran very slowly
Randy M. on
BOTH "staff" people, lady at desk and gentleman who prepared the truck were TOP NOTCH, the best experience. FAR ABOVE what I have had renting cars at places like Enterprise, etc. I will return and send others to this location.
Joseph M. on
Very small office that reaked of heavy cigarette smoke. Attendant was friendly and effecient.
george J. on
There were 2 amazing associates at work that evening and there is nothing I would change.
Brian F. on
Excellent customer service. Very well mannered and polite staff. Will absolutely use again.
Ginger D. on
Prompt service. Nice clean equipment. g
Andrew K. on
Happy with the pricing. A lot cheaper than I estimated.
Bill G. on
The truck was clean and ready to go at the time promised, and the lady at the front desk was friendly and professional. I highly recomend this rental center to everyone!
Jacob W. on
Thank you very much!
Aaron M. on
This was truly the best experience I have ever had with Uhaul. The lady at the location was truly amazing & very awesome to deal with. She treated us like she knew us for years but we had just met. Because of this kind sweet lady, we will definitely be returning customers.
Brenda P. on
The customer service was so horrible and I would never come and rent a UHaul from here. Rude staff they must work on their manner of speaking to customers.
COREY S. on
Yard is very hard to navigate if you bring your equipment in a small trailer. Rental truck’s power steering was very bad and malfunctioning. Rental truck cab and box were filled with ants horribley.
Robert S. on
Great people !
Tila C. on
Everyone is so friendly and helpful. Wonderful people! Good vibes ??
preston c. on
All equipment was in excellent working condition.
Sandra W. on
Staff is very friendly and helpful but there is heavy smoke smell in the front office and trailer we rented was not clean prior to our rental.
Ronald L. on
I dropped off before the store was open, but it was easy using the website. Seemed to have a lot of selection
Alexander F. on
The people were super nice. The trucks needed some TLC. I would recommend this location to a friend but give him a heads up about the trucks.
Elizabeth P. on
Great, friendly customer service! Will return!
linda m. on
They were very friendly and I would recommend anyone to use U-Haul to move there household things. Great service
Derrick M. on
My overall experience was wonderful. The staff was kind and courteous. The cargo van ran "cadillac" smooth and was well maintained. I would definitely recommend this place to everyone.
Annette C. on
The staff there was extremely friendly and so very accommodating with my situation. I would definitely use them again if needed (hope not) and I will for sure recommend them. I appreciate their kindnesses.
Brandon D. on
The app was great until it failed to process my payment. I wound up having to return the truck the old-fashioned way. Not a big deal because it wasn't busy, but it could have been very frustrating on another day.
DARRYL S. on
Uncomfortably tiny check-in space, with barely room enough for one customer at a time.
Jon W. on
Great experience!
DOMINIQUE J. on
The equipment was dirty. The vehicle was in desperate need of maintenance (no power steering) and I was supposed to be charged one price 48.15 and as of now I have been charged 3 seperate payment of the above rate, 71.15 and 49.??. Terrible!! I am in current dispute with my bank over these charges.
Vikesh P. on
Easy drop service after hours
Brandon D. on
The lady who help me Deborah was wonderful great customer service!!
Christy T. on
Very nice staff and smooth process overall!
Victor G. on
Awesome customer experience.
Justin M. on
Keep up the great work!
Dawnal B. on
great service, thanks Debra!
Christopher B. on
I rented a trailer with a ramp however the ramp was not locked with the pins in place so the ramp fell while i was driving less that a mile from the pickup location. Fortunately no harm was caused. The representatives were efficient and friendly however due to was was a safety issue I can not rate it more highly.
John T. on
Ventelate office from cigarette smoke, otherwise excellent experience staff was knowledgeable and Curtis Excellent car hauler.
Petal i. on
No conments everything went well thank you.
Mercedes P. on
The lady working the counter was awesome and the friendliest I’ve ever encountered with uhaul.
Ursula W. on
Keep mileage rates low when going more than 50 miles
Beverly H C. on
We went through heavy rain and the trailer leaked some, but other than that we had an excellent experience.
KIMBERLY R. on
I had the hardest time checking out at this location. It apparently couldn't find my location on Android. I reset the phone and tested it on another Android and an iPhone.
Conrad R. on
Friendly staff, quick in and out! Thanks!
Michelle B. on
The owner was very nice. However, she needs to explain how fuel is charged. She said to make sure you return it on full, which we did. But we were still charged for the miles we drove and weren't told about environmental charges. The office smelled of cigarette smoke.
DWIGHT N. on
Just keep doing what you're doing! Don't change a thing!
Mark S. on
great customer service
Derrick W. on
Very easy pickup and drop off. I have one more move in a few months so I will be back. Thank you!!
Keith D. on
Great location and friendly staff
Mark S. on
Debra is very professional and made sure I was well informed of safety guidelines and proper use of the equipment.
Catherine H. on
The wrong phone number for the rental site is incorrect. I would recommend updating it.
Moranda L. on
I was welcomed in a very friendly manner. I was treated with much respect and any questions I had was answered. I will use this storage facility again if needed. Moranda Lanier
rita w. on
The premises were very clean the staff was very helpful I would highly recommwnd them
Lisa S. on
No longer need storage space, thus a refund is needed.
Selena M. on
I actually had to cancel my reservation because my move-in date was changed. They were so friendly and understanding!
Robert A. on
Very friendly and helpful in getting me set up with my storage unit
Julie P. on
The facility is nice and clean. When we arrived to claim our reservation the clerk said it was not in the computer.
Geneva H. on
Great customer service easy
LUIS M. on
Very friendly and helpful personnel there. They helped me select the size I really needed, not the one I wrongly reserved. The one they suggested was perfect.
Takita A. on
They were efficient and I loved that I am already paid up until October. It was a good experience.
Martha M. on
Debbie the manager was awesome. She was very helpful and professional.
MR T. on
Arrived with my RV on schedule. Debra and Steve made the contract process simple and quick. Facility appears quite secure. My site exceeds expectations.
ivan r. on
Unit i initially reserved had a problem with a door. I was upgraded to the outdoor access same size unit at no cost and without hesitation.
Kalisha G. on
I had a smooth interaction with Debra. She has excellent customer service skills.