Customer Reviews for A1 Mini Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of A1 Mini Storage
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John Z. on
Friendly folks and good equipment. They even ran out to tell me that I had forgotten something.
Elise S. on
Great experience
DOMINIC J. on
I dropped off@ the pleasant hill location ant pike. Excellent service.
Debra P. on
I love this place.
Stephen L. on
Very friendly and helpful
Brandon B. on
Nothing keep the same great customer service it was awesome will come here more and tell others front desk lady was kind and accurate on the prices got in fast and easy !
Hubert T. on
Perhaps make a note that insurance was automatically added.
LUIS P. on
Will be better ok tv they don't smoke inside the office.
rakettia m. on
Very professional and courteous! Friendly couple and willing to go the extra mile to ensure you had a great experience!
Phillip H. on
Good guys. Good service.
Unique B. on
Kind and affordable. They made my move great and pleasing.
Monica Gabriela R. on
The owners is very sweet
Matt C. on
I love the couple who run this shop. Always a great experience there.
Raul H. on
Location was good. Uhaul's overall service was incredibly below average. Would be hessitant to use their services any time in the near future.
Michael K. on
This experience has been my worst with U-Haul, by far. When I arrived at the pick up location, there were three 26' trucks, but my out of state move was the crappiest truck present. It ran rough and looked/sounded rough. Regardless, we filled up the trailer and proceeded from Lawrenceville to Franklin, TN around 11pm on Friday 7/21 night. As I got onto I-285, the truck was bouncing around like crazy from the potholes and rough road in the right lanes, so much that I could barely keep it on the road. Suddenly, the check engine light came on and the truck lost mechanical power. I barely made it to the side of the road and we called roadside assistance. After arrival, the tech couldn't find the problem, but reset the computer. We tested the truck by having me drive it and they would follow, if the problem resurfaced. Not 10-15 feet down the road, it started again and I had to carefully maneuver it across the Peachtree Industrial Blvd exit ramp without causing an accident. When the tech got back on the phone requesting a tow, they told him to trace the wiring in the truck for a broken wire. This went on for 2 more hours beyond me waiting for his arrival. I had an unload crew coming at 8AM CST in Franklin that morning, but when I explained to the roadside assistance operator that I needed to be in TN asap, she just peppered me with questions about wearing my seatbelt, how big the pothole was, etc. She never called me back. Finally the tech reset the computer again, but he was surprised that U-Haul wasn't taking better care of me. I proceeded down the road, praying that every bump in the road didn't cause the issue to re-appear. My mother lost her hotel reservation because of our 3+ hour delay on one of Atlanta's busiest roadways. Both me and her had to drive up to Franklin in the pre-dawn hours, deprived of sleep. We even had to pay extra to the unloading crew to step up their efforts in 90+ degree weather so we could drop it off on time without a penalty. Everyone I spoke to was surprised that such a beat up truck was selected for an out of state move; I should have gotten one of the better conditioned models available on the lot. My mother has opened a complaint ticket, 1479817, with U-Haul. I want some of my $600 payment refunded to me, both for the loss of the hotel reservation and the lack of care U-Haul showed me during the whole process. I promise you that if I do not get proper resolution to this, I will share this with everyone I know and you will lose a customer for life.
Megan K. on
They did not walk me around the truck or even let me know i was allowed to go check it out. They had me sign papers as the guy was pulling it up front. They put the wrong dolly in and the drop off location had to fix the records for uhaul.
Paul K. on
Spot on, A-1 did a fine job on drop off.
Paul K. on
Great job on drop-off but I had to drop off Monday morning instead of the planned Sunday evening due to the flat tire on the auto transport.
WYATT S. on
Everything was great
SAVANA R. on
Please let the guests know the after hour procedures when they rent from you...just so your guests won't worry about being over charged or miss a step. Overall very pleasant experience.
CHARNELLE P. on
Returned van in Chicago location, they charged me $50.00 extra for cleaning when the van was Completely clean how I received it. I AM PISSED!!!
Kimberly H. on
Debra and her husband are awesome. This is the place to rent a U-Haul and it comes with great customer service. ??
james r. on
Great people.
Dale S. on
The name of the location where I picked up my uHaul (A-1 Mini Storage) was not the name that showed on my credit card statement (SafeStorage). As a result, I made a frantic call to SafeStorage, thinking someone had stolen my credit card information. The location and credit card statement really ought to match!!!
Ian J. on
Got there just before 5:30 (which is the time listed that they close) and it was already closed. Luckily there was a key drop, but I would have been more comfortable leaving the key with someone working there since the dolly was in the back of the truck which did not have a lock.
ELIZABETH S. on
I dropped off after-hours
David C. on
Excellent rental experience truck was clean and I good shape. Check in and return we're both quick. The women at the location is very friendly.
Jeffrey J. on
Everything was great
mario p. on
Woman at the counter was very nice.
Ray T. on
Friendly and made it very easy!
luz v. on
great customer service
Matt C. on
Nothing - the staff was super friendly and was a great experience. I'll be back!
EHI B. on
Best Uhaul experience so far! keep up the good work for other customers
Shannon R. on
Great experience! Thank you!
hamid m. on
Best place to rent a trailer!
Japhanie A. on
Friendly customer service Quick check in
William S. on
The staff was extremely friendly, cordial, and very helpful. The check in and check out went very smoothly and quickly.
Michele P. on
Everything was great. They were efficient and the truck was ready when we arrived. We will use this location again.
eugene h. on
everything was top notch , thx for great service
Frederick D. on
Everything went very well.
Kim G. on
Excellent service, easy online reservation process. The office manager was very flexible. Great service. Thanks much kim
Willie R. on
The personel were very helpful!
Bianca D. on
I picked the tuck up at 4pm. The owner let me know that it had to be back at 8am the next day. I only had a few hours of daylight to get the truck packed. I wanted to work through the night packing the truck but I was unable to, because there was no interior light inside the truck for me to use.
Kelly W. on
Friendly, helpful, honest. They even gave me some free supplies. Very glad I rented with them.
mohammad s. on
Very good customer service
SANDRELE W. on
Ms. Debra is great! Excellant Service!
randy p. on
Na
Ashley J. on
Everything was great!!!
Halimah C. on
The nice lady in the office was a pleasure to do business with
Sy Chuong L. on
I rented at this location several times and they all have been a great experience.
david g. on
110% satisfied!! Experience was great!! Friendly and helpful people. Definitely will use again!!
robert b. on
I have rented from this location several times and in the future would absolutely go there again. Prompt, friendly, and professional service.....would rate all my rental experiences there a "10". Bob Butler
MARVA A. on
Just check the drop off box for keys/truck returns before calling and sending emails indicating truck is late being returned. We had dropped the truck off and left keys in drop off and I received emails and calls stating the truck for late for return but it was already there the night before.
Moranda L on
I was welcomed in a very friendly manner. I was treated with much respect and any questions I had was answered. I will use this storage facility again if needed. Moranda Lanier
rita w on
The premises were very clean the staff was very helpful I would highly recommwnd them
Lisa S on
No longer need storage space, thus a refund is needed.
Selena M on
I actually had to cancel my reservation because my move-in date was changed. They were so friendly and understanding!
Robert A on
Very friendly and helpful in getting me set up with my storage unit
Julie P on
The facility is nice and clean. When we arrived to claim our reservation the clerk said it was not in the computer.
Geneva H on
Great customer service easy
LUIS M on
Very friendly and helpful personnel there. They helped me select the size I really needed, not the one I wrongly reserved. The one they suggested was perfect.
Takita A on
They were efficient and I loved that I am already paid up until October. It was a good experience.
Martha M on
Debbie the manager was awesome. She was very helpful and professional.
MR T on
Arrived with my RV on schedule. Debra and Steve made the contract process simple and quick. Facility appears quite secure. My site exceeds expectations.
ivan r on
Unit i initially reserved had a problem with a door. I was upgraded to the outdoor access same size unit at no cost and without hesitation.
Kalisha G on
I had a smooth interaction with Debra. She has excellent customer service skills.