Customer Reviews for A1 Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A1 Mini Storage

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Dean M. on

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Latoya J. on

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BAHIYAH G. on

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Keisha B. on

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THERESSA O. on

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Sonya R. on

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Barimah A. on

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Exceptional customer service.

Joseph M. on

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GARFIELD G. on

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BERTRAM E. on

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JEFF M. on

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By far the best uhaul rental location. The manager knows 're stuff is efficient and understands the meaning of my time. I will drive extra miles to use this location because its just a well oiled machine and the manager runs a tight ship

James Y. on

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Benjamin Y. on

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Very friendly and helpful staff!

James Y. on

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Lose the $30.00 service fee for not refueling and just charge for the fuel unless the tank is below 1/4.

HUSSEIN A. on

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lea d. on

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Kiara s on

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The owner is great! she made sure I was comfortable with the unit before finalizing the rental. Would recommend this facility to anyone if asked.

CANDY P. on

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I was charged a rate of 73.00 dollars , the same or more than someone renting a truck for 24 hours , I rented the truck at 5:30 pm and had to have it back by mid nite , the miles used was less than estimated and the gas was replaced with a little more than what I started with . The cost was exceedingly to expensive.

SHAMIN N. on

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Great customer service! I will be back and will recommend to others!

Robert P. on

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Robert P. on

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KOPDZO A. on

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chris c. on

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A great location to rent from customer service is excellent

Kia B on

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Service was great and easy. The storage space is just right for our needs. I plan on using A1 Storage for all of our storage and UHaul rentals in the future.

Charles S. on

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The representative was very helpful and took care of my rental needs. Great experience.

DIMITRI F. on

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Reneika A. on

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Geraldine S. on

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Rich B. on

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Great service!

Lisa Renee W. on

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Juanita C. on

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Gave great customers service, made sure I understood everything about my rental. Was friendly and happy.

Corey M. on

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SANDRA C. on

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More professional costumer service at front desk.

SHACARDI E. on

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The woman in the front is amazing

Randy F. on

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Sharon S. on

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I was charged a $25 cleaning fee. I was told the truck was filthy. But it was not clothes, shoes, or any items of mine it was the rat feces that fell out from my items. A1 storage has many rats.

ALETA S. on

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Mary L. on

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The Regional Manager for this location "Ms. Fernette Williams" is why you should rent from here. Her experience and knowledge is displayed though her customer service deliverables. She is thorough and transparent with charges. She is ethical and honest. You will not have any hidden surprises when you return the equipment. My son and I needed a small 10' truck for a living room set and were pressed for time. She picked up on it and ensured we got out of there quick. When we got in the truck we were impressed with the cleanliness and upkeep. As we sat in noticed an issue and didn't have time to get off the truck and go back to the office and wait for the 3 other customers she was helping. However, when we came back we shared what we found with Mr. Lovey and Ms. Fernette. She was very sympathetic and apologized for it. All I can say is my son and I will be referring our network to her. Overall the smoothest transaction I've experienced with U-HAUL rentals. Thank you! We sincerely appreciate your professionalism.

Cassandra A on

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Fernette was very helpful, and she had a pleasant attitude. She answered any questions I had. My experience was good!

Shewana V. on

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Carol M. on

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Keisha B. on

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FAMESHA M. on

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CHRIS C. on

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They have very excellent customer service and get you in and out very quickly

Chancey C. on

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AYANNA S. on

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TINA J. on

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I really enjoy doing business at this location, Fern is so polite and she is definitely a people pwrson. She always tries to make sure her customer gets what they are asking for and i really appreciate that. I just want to say thank you Fern for making my experience with u haul and a-1 storage a pleasant experience.

IMANI O. on

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Ms. Ruth is exceptional. She treated me with kindness and made sure I was satisfied with my storage unit. She is also thorough and appreciates the customers that come to this location.

yalonsky H. on

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She was great and friendly. Quick and know what is going on

BRYON W. on

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KEVIN E. on

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Great attitude always have a smile

BRANDEN J. on

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This place ripped me off. Then tried to charge me double the original cost. Never again.

Kathleen P. on

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The young lady was very professional. I reserved a truck when I got there she had 3 people in front of me. I was in and out in 15 minutes. Great job.

Nicholas T. on

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You guys have really improved the entire pick up and drop off process. It took less than 10mins in Atlanta from paying to driving off the lot. In D.C. my drop off took literally 2mins. The agent in the lot had a hand held device. And knew exactly who I was before I even said it. Uhaul has been my "go to" company for all my personal moves and will continue to be. Keep up the good work! As a side note. I think you should go back to having a 10 to15 mile buffer on in town vehicle rentals. Those rates are a little murderous...but understandable. Or you could even give those buffers/rebates to loyal customers. Just as a thank you for continually supporting your company.

Stacey S. on

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Ian B. on

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Fernette was a pleasure and made the entire experience quick and easy. Would definitely do business with her again in the future.

QUANTERRIA A. on

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Everything about this location was great from the time I walked in and brought the uhaul back. Ms. Fernett was so amazing, she handle her store very well, nice person, good spirits and she worked with me. Glad I had the chance to meet her

LORIE P. on

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Deloris H. on

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Yalonda C. on

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Cherylene H. on

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I was pleasantly pleased with the overall service at the Uhaul location on 361 six flags dr. Fernette Williams was very professional and pleasant.

Ana Maria M. on

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The office manager was great. She was very helpful and efficient. She was great at multi tasking and assisted every situation with great attention to detail.

TIFFANY W. on

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Lance L. on

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Always a pleasure!

larry o. on

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Edward M. on

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The facility needs a definite upgrade/renovation! Outstanding customer service though!

SHARETTE C. on

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I am a repeat customer and every time I have gotten superb service

SHERYL K. on

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The rep was so awesome!

MARTIN T. on

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The customer service was awesome!!!!!! We need more people like her.

Tracie M. on

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Kourtnee J. on

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Ernest J. on

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Fernette was outstanding!

Isaiah T. on

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Fanatta G. on

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CHANDELL T. on

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John M. on

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Eboni C. on

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The lady working the location on Sixflags drive was amazing !!!!! Great multitasker while still engaging in customers to meet every need ! She was the best ever

Shaniquia A on

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Great prices and helpful staff

Catherine H. on

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Always a pleasure to rent trucks from list location.

Sarah G. on

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Doris B. on

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Your manager is heaven sent. She's a very nice lady. She's kind and knowledgeable. She does a great job! Keep up the good work. Have Blessed Day. Thanks

SAIA H. on

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Fernette was great! She knew her stuff and made this crazy experience easy.. I will be back!!

DUANE W. on

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The young lady that waited made this experience of renting a trailer was the BEST experience I have ever had with Uhaul. However Uhaul needs to update their computer system that actually saves data the customer enters when making a reservation online and also allowing the agent the ability to correct or make changes to the reservation without forcing the agent to delete everything and start over.

shadae R. on

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Lance L. on

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Always a pleasure!!

BLAIR G. on

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corey t. on

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Tammy P. on

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This Location was Awesome! The entire crew was exceptional from checking me in and processing me out! Professional 101, with a discernment for humor. I recommend and enthusiastically encourage others to patronize here.

Bryan B. on

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LANCE L. on

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Always a pleasure!!

FERNETTE W. on

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CHANDRA S. on

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Always very personable and friendly! Professional

Sherman T. on

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Judith T. on

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Garfield G. on

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Vernon R. on

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Lenear H. on

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emma l. on

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WILTOVIA R. on

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Send your customers to Fernette!! From Start to Finish she was awesome. I spoke with her first over the phone and she was pleasant and made sure I understood everything. Once arriving at the location her beautiful personality reassured me that I was in good hands with U-Haul!! Thank you Fernette

Jesus F. on

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It it was the worst experience of renting a U-Haul

Marilyn W. on

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The agent was very personable and friendly at pick up and drop off. She addressed you by your name and did that for everyone who was present. It was a busy morning for her but she handled every customer professionally. 20Stars.

CHESTER T. on

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Asha P. on

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Farrah A. on

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The lady who assisted me was so helpful and a very sweet person this was my first time every renting a u haul and she made me enjoy my over all experience with a peace of mind moving my items

Michael M on

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Great and close to my home for easy access

Krista F on

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Convenient location, easy to get to - right off the main road, and grounds were cleaner than I thought.

Anessa B on

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It was OK thanks

Bria A on

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I wish I would`ve known that doing the process online didn`t speed the process. the unit I had was locked. It was a huge inconvenience that they don`t have an emergency number to contact after hours.

Sherrieonte T on

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Can`t really rate it because I didn`t use it....found another storage bigger and less then what you offer.

James L on

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I love the lady that works in the office she was gonna get me a little 5x5 I`m so happy she talked me into bigger cause my stuff wouldn`t have fit.

Evelyn P on

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Excellent customer service

Latisha D on

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Will use again for future needs.

Bert B on

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Front desk lady was very helpful and answered any question I had. Very nice. Made sure I understood all rules before I signed contract. Very good

Kimberly S on

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The customer service skills were great and very understanding ...

kenneth W on

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I did not move in.

amaris w on

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Good customer service, but i was not comfortable storing my items there, the property was old

Jacia J on

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She was very nice and kind

sharita j on

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Great customer service. Works with you to get the best size for your items at the best price. Will use again if needed.

Olga R on

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good location, but unit is down the heel, so it is not easy to unload the truck

marquita m on

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They were very professional and a very pleasant attitude

Angelle M on

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The location was average.

CONSTANCE W on

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Very nice and friendly establishment..

Hanee H on

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The staff and manager at A-1 Rental were excellent, they even stayed late to accomodate me getting to them when it was close to the end of the business day.

Ranaldo J on

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The staff was very courteous and provided detailed info about the units and gave helpful recommendations.

TOREYAN B on

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Great customer service!

TOREYAN B on

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good customer service!

Winston C on

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very good

shemika l on

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All of my questions was answered. My rep took care of me from start to finish. Now that`s CUSTOMER SERVICE.

Freddie F on

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Staff very friendly and helpful

MARISA M on

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The customer service at this facility was outstanding. On move-in date a lock was on storage unit that was assigned. Management did come and remove in a timely manner.

Timothy M on

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The facility is very clean and respectful to each customers.

JULIA K on

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they were very nice and helpful and I got exactly what I needed.