Customer Reviews for A1 Quality Petroleum Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A1 Quality Petroleum Inc

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RIta M. on

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The gas station attendant tried to hard to help us when we got there. We needed a key box code that no one gave us. Unfortunately he could not help or provide the key - but reached out to uhaul and his manager by phone to try to help us. Kudos for his efforts. Once we finally got U-Haul on the phone all went well.

Cory W. on

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Worker was very rude and unfriendly because he didn’t agree with his boss and said he did not want to be there. This was a grumpy disgruntled man who was upset that I was even renting a truck. I will never return to this U-Haul location or ever use the app again. What a bad experience this was. Has to call U-Haul headquarters myself to get the truck since worker had no clue what he was doing.

Todd B. on

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Clara L. on

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Paul B. on

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We did not review the contract, or have a clear understanding of what my final cost or add on fees would be. Charged for Dolly I did not use

Calder S. on

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I had a very frustrating experience with this rental. Apparently Suffolk County does not have any 9' Cargo Vans available for one-way rentals, but the U-Haul website allowed me to book one for my trip anyway. It was only a couple of days before my trip when I received an email "updating" my reservation to a 10' Van. Being a civilian, it was VERY misleading to call a 10' Box Truck a "Van". I do not like driving big trucks, especially not through NYC, and I had I known, I would have tried to find a location outside of the county in order to avoid having to drive that truck. When I arrived at the rental location, I told the representative that I was there to pick up the van (because I still assumed I would be driving a van) and he gave me the keys for it and I left. I then had to return the Cargo Van and exchange it for a 10' Box Tuck because of the restriction of Suffolk County. I lost approximately 2hrs of my time that morning, which had a snowball effect on the rest of my travel day, ultimately causing me to miss my move-in window on the other end of my journey. Thankfully U-Haul was able to add some free extra miles to my reservation so I wasn't charged for going over, but the overall inconvenience was severe. It seems to me that the website should prohibit the reservation of Cargo Vans for one-way rentals out of Suffolk County, in order to avoid this very inconvenient incident.

Ivelisse Y. on

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All went well until I received my bill on line. I rented the van on 5/11/19 for 8 hours and got charged for 2 days The van was returned before the due time and with more gasoline compared to when I received it. I contacted customer service and now I am waiting for credit, which I hope it’s expedited.

Melissa L. on

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Customer did not leave a comment.

Paul S. on

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Excellent customer service - was quick and efficient. Convenient location.

Theresa S. on

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fred m. on

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I was a little apprehensive as the pickup location was little more than a service station with a small convenience store a few miles from the location I had initially selected, which was Hunting Station on Jericho TWPK. No other concerns or issues.

Robert k. on

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Excellent

tim c. on

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Joe is awesome. A pleasure to do business with.

Yesenia F. on

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michael z. on

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Alexander P. on

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michael a. on

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The trailer should be secured.better. I had to tighten the securing knob and twist the chain so it would not be so low to the ground. It was not secured well compared to my previous rentals. The staff was friendly and welcoming.

James M. on

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Note that you have to return the truck to this location.

Marjorie W. on

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Joe was awesome so kind thank u soo much marge and lara ??????

Sam K. on

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Joe was a Uhaul professional.

Steve B. on

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Should get a pick up location that is closer to my house .