Customer Reviews for A1 Secure Storage
(U-Haul Neighborhood Dealer)

346 reviews

5565 Hwy 431 S   Brownsboro, AL 35741

(256) 417-6982

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(256) 417-6982

5565 Hwy 431 S
Brownsboro, AL 35741

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

Great customer service

WILLIAM M. 
Rating:
4.0

Customer did not leave a comment.

Rory R. 
Rating:
5.0

our original pickup location was Governors Dr in Huntsville,AL. we reserved a 20' truck and an appliance dolly. i was advised by a former customer to double check that a dolly was available on my pick up day. they were told there was not one for them. so , i went to the location 18 hours before my scheduled pick up, to ask face to face about my dolly reservation. i was told i did not even have a truck reservation at that location. they didn't even look at my email confirmation. my pick up had been changed, although i was not informed. i went to Brownsboro to confirm yet again. Greg, facility manager there, told me there was not even a guarantee that the truck i was supposed to pick up would even be there the next morning. and in fact it was never returned. in the meantime we made a separate reservation over the phone for another truck and dolly, with assurance it would be at said location the next morning. low and behold, no reservation was found for us at that location , we were sent to University Place to pick it up ,and yet again there was not truck for us. in the meantime again, Greg at Brownsboro was holding a 15' truck that we were finally able to secure, 6 hours late. Don't think UHaul will by first choice again

russ M. 
Rating:
5.0

Greg made us feel like we were his only customers. He went above and beyond on more than one occasion, from checking to ensure we secured our unit properly, to providing us with every discount we were eligible to receive. A great experience, all around.

Patrick D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kari C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stuart B. 
Rating:
5.0

I truly hated having to give up our unit at this storage facility, was only because we ended up needing a larger unit that they did not have. "Greg", who manages this facility went above and beyond supporting us during our short time using this facility.

Ernest G.  |  Overall Experience 
Rating:
5.0

While the location I ended up using was excellent, my overall U-haul experience was among the worst of any I've had in many years. Supposedly because of an equipment issue (as per U-haul scheduler) my pickup location was changed the night before my move adding miles and effort. When I arrived at the new pickup location, the office was locked and the assigned truck had a keyed lock. I called a scheduler who was helpful and ended up sending me to my originally requested pickup location.

Ernest G. 
Rating:
5.0

Customer did not leave a comment.

ELLIOTT M. 
Rating:
4.0

The dolly I reserved was unavailable once I got there.

LINDA W. 
Rating:
4.0

Had problems with the after hours return

David H. 
Rating:
5.0

Customer did not leave a comment.

diane C. 
Rating:
5.0

Outstanding service. The staff went out of their way to insure I was taken care of.

Robert D. 
Rating:
5.0

Rep was very impressive. Super quick, helpful, professional. Took time to hook everything up for me and give tips/answer questions. I have a large family and the trailer was necessary to haul all our stuff for a week at the beach. His help removed what could have been a stressor item and made the trip more enjoyable. Grateful and encouraged by outstanding customer service. I'll make it a point to return to this location!

JOSHUA S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW G. 
Rating:
5.0

Greg is a wonderfully friendly and helpful manager. He made our whole experience flawless with his attentiveness and responsiveness to our needs, sometimes before we even communicate with him! Well managed facility.

JASON F.  |  Overall Experience 
Rating:
5.0

Excellent service at this location!

Robert C. 
Rating:
5.0

The person I worked with was very cheerful, helpful and professional.

WILLIAM V. 
Rating:
5.0

Customer did not leave a comment.

Edwin J.  |  Overall Experience 
Rating:
5.0

I did not receive receipt. Please email

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

Andrew F. 
Rating:
5.0

Great service and they knew I was expected from Florida.

Mark D. 
Rating:
5.0

High marks to Greg. Courteous, cheerful and helpful.

David Z. 
Rating:
5.0

Best UHaul experience we've had in over 30 years of occasional rentals. This is the first time we've used this location and will definitely return.

JOHN D. 
Rating:
5.0

Greg and the whole staff are awesome!

JASON F. 
Rating:
5.0

Customer did not leave a comment.

derrick B. 
Rating:
5.0

“Awesome” customer service. The gentleman was “super” helpful & pleasant. Thank You Sir

Breedlinn B. 
Rating:
5.0

Greg made it so easy for us to understand the self check in process, and the equipment was well taken care of.

Brandon A. 
Rating:
5.0

Greg is a great manager and very helpful and friendly.

CHRISTOPHER C. 
Rating:
5.0

Great facility. Clean and well maintained. Also, the access road layout is great. The manager, Greg Smith, was extremely easy to work with. As informative and helpful as I believe is physically possible. Will rent again in the future and will recommend this facility to everyone I know that is in the market.

will s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Toney H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wagner S. 
Rating:
5.0

Customer did not leave a comment.

Patrick L.  |  Overall Experience 
Rating:
5.0

A-1 Secure Storage is the best storage facility I have ever used. Professional and friendly staff, secure, and super clean. Highly recommend.

Samuel W.  |  Overall Experience 
Rating:
5.0

Great service! The sales rep is very nice and helpful. He always helps me very much.

CHRISTOPHER C. 
Rating:
5.0

Very friendly and helpful.

Sarah S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Whitney D.  |  Overall Experience 
Rating:
5.0

Greg, the manager is always thorough and professional.

Kenneth F. 
Rating:
5.0

Don't change a thing. Not broken. Nothing to fix.

Robert B. 
Rating:
5.0

Great customer service! Should the need ever arise again, I will be using A-1!

Shaun M.  |  Overall Experience 
Rating:
5.0

Met my needs office super helpful.

Peter A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andy M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth F. 
Rating:
5.0

Greg Smith at A1 went above and beyond in every way to make my experience easier and faster. A rare thing in this day and time.

Peter B. 
Rating:
5.0

Great customer service, keep being yourself don't change anything. Great Experience.

William P. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
4.0

Trailer had leaks in it and some furniture got wet.

Gary F. 
Rating:
4.0

Friendly and helpful service

ALAN P. 
Rating:
5.0

The guy there is uber kind and professional.

Sherri P. 
Rating:
5.0

Once again, he was very helpful and polite. He knew exactly what to do and was very efficient with the forms and computer close outs of my transaction. This location is always very clean and well laid out. I'll continue to use this place in the future, thank you.

NENITO DIZON V. 
Rating:
5.0

Nothing, the representative went above and beyond.

April P. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

Our guy was terrific!!

Bob A. 
Rating:
5.0

Very fast service, he helped with the hook up and safety concerns with the trailer and towing, helped with the lights and all aspects of the task ahead.

JOE V. 
Rating:
5.0

Customer did not leave a comment.

Stacy W. 
Rating:
5.0

Great service! Will come back when needed.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Ray T. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

Gregory U. 
Rating:
5.0

Friendly efficient and the right price!!!

Daniel C. 
Rating:
5.0

The car trolley wench strap on the right side was so tangled I had to go to another uhaul location to help untangle it go the car could be on the trolley.

Kristie H. 
Rating:
5.0

Actually, everything - especially communication - was above expectations and certainly customer focused. This will be my new Uhaul location!

Elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

Regeana W. 
Rating:
5.0

The gentleman was very attentive and came out the minute I arrived in the parking lot. The biggest frustration about the entire experience was having the person who took my reservation repeat and confirm multiple times that my drop off would be in Huntsville and that would qualify me for a special price. I confirmed Huntsville AL multiple times. I only learned that my brow off was in Brownsboro AL instead, adding an extra 50 minutes of driving for me. No one notified me of that change. No one I spoke to on the phone the few times since that discovery was willing to look for any other closer drop off location. Even over several days on a weekend, I was being told there was the change “probably because” there was no room anywhere else to return a trailer that might have left a closer location on a one way trip. Extremely frustrating. There is no spot in this review process to talk about the customer service line or scheduling line, so I apologize for using this space to speak about these lovely people to discuss other things that was extremely inconvenient and pissed my entire moving team off. On top of that, I have a disabling chronic pain condition and driving long distances has bad effects on my health. As I was the person that needed to drop off this trailer, having to drive the extra hour was more than just inconvenient for myself. I would not be this angry if I had just been given a call with an apology, or if anyone I spoke to did anything more than shrug me off.

Marisa V. 
Rating:
5.0

This is the most convenient location for me to rent from and it is also the most congenial operators in the U-Haul network.

Kenneth F. 
Rating:
5.0

Nothing. Greg was very fast, efficient, and got me on my way.

Pam G. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
5.0

I had a great experience with Greg

David P. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Quick and easy return. Friendly operator.

Jerry L. 
Rating:
5.0

Customer did not leave a comment.

DEE T. 
Rating:
5.0

Customer did not leave a comment.

Les H. 
Rating:
5.0

Excellent and Friendly Service, will be back in the future, very convenient store to work with ! ! !

William H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Very helpful and professional.

Brian M. 
Rating:
5.0

The BEST customer service!!!! Very helpful and knowledgeable. I highly recommend this facility.

DEE T.  |  Reservation 
Rating:
5.0

The gentleman that helped me was very nice and helpful. Made my whole moving experience very easy.

Jessica P. 
Rating:
5.0

Customer service is excellent!

Paul J. 
Rating:
5.0

I've rented from Greg several times and he has always been very courteous and helpful.

Paul J. 
Rating:
5.0

Great service

Samantha S.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

KENNETH F. 
Rating:
5.0

Customer service was exceptional! Mr Smith is a professional

Phil C. 
Rating:
5.0

Customer did not leave a comment.

KELVIN T. 
Rating:
5.0

They've all been great people to work with. They are friendly and easy to get along with. They are very helpful.

D R R. 
Rating:
5.0

Customer did not leave a comment.

Wade B. 
Rating:
5.0

Great customer service!

Paul J. 
Rating:
1.0

Keeping up your trucks would be a great idea

frank L. 
Rating:
5.0

Customer did not leave a comment.

Leslie F. 
Rating:
5.0

Everything was perfect! Starting with the young lady that helped us! No changes need to be made!

Jeremy S. 
Rating:
4.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Keep up the good work. Thanks

Bradly B. 
Rating:
3.0

You changed my pickup location and didn't notify my. Bad business. Won't recommend uhaul. I'll go with Penske or another.

steven H. 
Rating:
5.0

Customer did not leave a comment.

Wendy F. 
Rating:
5.0

Customer did not leave a comment.

DEE T. 
Rating:
5.0

Customer did not leave a comment.

Roger B. 
Rating:
5.0

Customer did not leave a comment.

knud F. 
Rating:
5.0

Customer did not leave a comment.

Roy C. 
Rating:
5.0

Drop off was easy and service person was very friendly.

John W. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

D R R. 
Rating:
5.0

Customer did not leave a comment.

RANDY N. 
Rating:
5.0

The lady we dealt with was super helpful, courteous and informative. We really appreciated the service and would highly recommend this sight!

Deanne A. 
Rating:
2.0

Uhaul system when booking is very poor and has bad information.

Ronald H. 
Rating:
5.0

Customer did not leave a comment.

roy C. 
Rating:
5.0

Customer did not leave a comment.

Dare R. 
Rating:
5.0

Customer did not leave a comment.

Lisa D. 
Rating:
5.0

Customer did not leave a comment.

Steve D. 
Rating:
5.0

The service rep was very professional and helpful.

Jeffrey H. 
Rating:
2.0

Very difficult to get in and out with equipment. The lady working the desk was very confused and overwhelmed with only two people waiting. After dropping off the trailer on time (1 day), we were charged for 4 days because she checked in late. Tried calling multiple times and she would put me on hold. I dropped by since I thought they were busy and she was just talking to her boyfriend, no customers...

Jennifer D. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
2.0

Pouring down rain at time of pickup. Took 15 minutes to find my reservation even though I had already checked in online. Truck was parked way in the back lot in in gravel and mud. Did I mention it was pouring down rain? Equipment (dolly and furniture pads) was not already onboard requiring more trips back and forth between office and truck in the rain.

MIKE W. 
Rating:
5.0

NA

ronnell B. 
Rating:
1.0

Take ownership of the equipment and service. Even though it is not a U-Haul store it should embrace the brand when providing services. Trucks were i bad shape, therefore I got a flat tire in our way.

Sergio V. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey O. 
No reviews have been submitted for this location.

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