Customer Reviews for A-1 Self Storage
(U-Haul Neighborhood Dealer)

233 reviews

18188 Lee Hwy   Abingdon, VA 24210
(Exit 13-Hwy 81)

(276) 628-6543

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(276) 628-6543

18188 Lee Hwy
Abingdon, VA 24210
(Exit 13-Hwy 81)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

. Uhaul should learn to take customer service lessons from Jess at A 1 storage her skills were superb!

Samantha M. 
Rating:
5.0

Customer did not leave a comment.

Rebecca H. 
Rating:
5.0

I thought I'd receive a security deposit back ( 20.00) when I checked out. Was I wrong about that? Mike Gentry 540-998-5945

Mike G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn B. 
Rating:
5.0

Customer did not leave a comment.

Benjamin G. 
Rating:
3.0

Suggest including a reminder to customers to verify return location and directions by personal contact prior to dropping a return. GPS systems still inadequate in rural locations.

Robin B. 
Rating:
5.0

Customer did not leave a comment.

Billy L. 
Rating:
5.0

Customer did not leave a comment.

ALAN B. 
Rating:
5.0

Customer did not leave a comment.

MYRA N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Annette N.  |  Overall Experience 
Rating:
5.0

Have used your company several times and will use again soon. Jessica has made it easy to get in the units, thank you!

Margaret B.  |  Overall Experience 
Rating:
5.0

The facility and staff were very accommodating and helpful in every step. We had a total of 3 units at one point.

Kim N.  |  Overall Experience 
Rating:
5.0

We were very pleased with our storage site. Access was good & the staff very helpful whenever we had a question. Thank you Gail Moore. (Unit #133, A-1, Abingdon)

Gail M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JILL L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE S.  |  Overall Experience 
Rating:
5.0

Facility is very clean and secure. Always very friendly staff. We had to move in very quickly due to COVID and my daughter leaving college. We stored items there in the past but the staff went above and beyond to help us get a space and access a unit within a short window. The school gave us very little notice of moving out and only a couple of hours to move out. We live over 3 hours away and they helped us make it happen. Thank you!

Jennifer C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan C. 
Rating:
4.0

Customer did not leave a comment.

Richard C. 
Rating:
3.0

Customer did not leave a comment.

Debbie A. 
Rating:
4.0

Customer did not leave a comment.

Harold M. 
Rating:
4.0

Customer did not leave a comment.

Anthony A. 
Rating:
3.0

Customer did not leave a comment.

Sherilyn T. 
Rating:
5.0

Great folks at A-1 Self Storage. Customer service was top notch!

Wolf Creek D. 
Rating:
4.0

Customer did not leave a comment.

Beverly D. 
Rating:
5.0

Everything was good

Timothy J. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

The lady that assisted me was friendly and very helpful. The overall cost of the local rental was reasonable and the truck was just fine for what I needed.

Carl H. 
Rating:
5.0

The staff was very helpful and INCREDIBLY friendly!! I will ALWAYS use this location for my UHaul rentals moving forward, because of this! I can't express how wonderful these folks are!!

Charles P. 
Rating:
5.0

The office staff in this location is very nice and helpful. And the automatic lights inside the moving truck were much appreciated. Will definitely be using uhaul again.

Maranda W. 
Rating:
4.0

Customer did not leave a comment.

Kathy S. 
Rating:
5.0

Type of oily residue on the floor that made it slightly slick. I had no trouble unloading or loading, was a colorless slippery substance but not hazardous.

David E. 
Rating:
5.0

Absolutely friendly and cordial staff overall a very pleasant experience!!!

Aaron B. 
Rating:
5.0

Overall experience was excellent, couldn't have been better.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
3.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Customer did not leave a comment.

Tina B. 
Rating:
4.0

Customer did not leave a comment.

Tracy K. 
Rating:
5.0

Customer did not leave a comment.

Eileen H. 
Rating:
5.0

The attendant processing the rental was very courteous, efficient, and congenial. She was very professional and a good representative for the company.

Glenn H. 
Rating:
5.0

Customer did not leave a comment.

Joshua K. 
Rating:
5.0

Clean, spacious and convenient location. Check-in was smooth and Jessica was really helpful and friendly!

Andrea D.  |  Reservation 
Rating:
3.0

I returned the truck after business hours. The facility must rent parking space from people next door, which was very confusing trying to return the truck with no one there. Once I located the sign on the door of actual business, it explained about where to park vehicle, but we went to 3 places in the rain trying to figure it out.

carol K. 
Rating:
5.0

Customer did not leave a comment.

Stephen P. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Nothing. My experience was great

William C. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Hubert J. 
Rating:
3.0

Customer did not leave a comment.

Penny L. 
Rating:
5.0

Staff was very friendly and helpful. I would definitely recommend them.

AMY SAKHARE MADELYN S.  |  Overall Experience 
Rating:
5.0

Great facility and friendly staff.

JESSICA S.  |  Overall Experience 
Rating:
5.0

Friendly staff! Access to unit was always clean and clear! Never experienced any issues!

SCOTT MYRTLE B.  |  Overall Experience 
Rating:
5.0

All around a very positive experience. The only negative is they “do not participate” in the free months rental of a storage unit as advertised by uhaul. The staff is friendly and efficient.

Cody B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jessica K. 
Rating:
5.0

Customer did not leave a comment.

Deborah T. 
Rating:
4.0

Other than the bird droppings all over the floor when we moved in, I don’t have any other complaints. The lady that worked most Saturdays was very friendly and welcoming.

KEN H.  |  Overall Experience 
Rating:
5.0

Incredible owners and staff!!!

DELLIE S.  |  Overall Experience 
Rating:
5.0

Staff was helpful and competent. Jessica and Janet were wonderful to work with.

TOM B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Philip S. 
Rating:
2.0

Customer did not leave a comment.

Barbara D. 
Rating:
5.0

Customer did not leave a comment.

Frank F. 
Rating:
5.0

Super friendly staff, A++++++++++++ experience I HIGHLY recommend and the lady working was excellent!

Cody B. 
Rating:
4.0

Customer did not leave a comment.

Shawn P. 
Rating:
5.0

Extremely efficient process to rent a locker and then process out. Conducted rental request over the phone and via email and staff ensured a flawless process. Very clean and well lit.

DONNA W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Don C. 
Rating:
5.0

Exceptional customer centered service. Staff was friendly. Highly recommend this location. 100 percent satisfied.

Norma D. 
Rating:
3.0

Customer did not leave a comment.

herman S. 
Rating:
1.0

I was told I would only be charged 224 dollars and was charged 279 dollars I will be moving again on August 5th I think I am gonna go with another truck rental company

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Benjamin D. 
Rating:
4.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

Ann R. 
Rating:
5.0

Customer did not leave a comment.

jamie B. 
Rating:
2.0

The pickup lo was excellent!! The drop off location had very poor parking and was dangerous after hours.

Kathy B. 
Rating:
5.0

Great location and facility! Donna and Janet are awesome!

TIM R. 
Rating:
5.0

Customer did not leave a comment.

Kent D. 
Rating:
5.0

Customer did not leave a comment.

TIM R. 
Rating:
5.0

Donna and Janet are great to help me get trucks when needed!

TIM R. 
Rating:
2.0

Their wasn't no one there

Justin K. 
Rating:
5.0

Customer did not leave a comment.

Sheri C. 
Rating:
3.0

The large 26-foot truck was parked and located in a way that made it difficult to exit A-1.

Seth B. 
Rating:
5.0

Customer did not leave a comment.

TIM R. 
Rating:
4.0

Customer did not leave a comment.

Troy F. 
Rating:
4.0

They need more room to get out of the road when parking the truck to leave it for self return. Also it was a little hard to see where to leave the key (may be they could have a sign pointing to the hole in the door for key drops.

daniel S. 
Rating:
5.0

Always great customer service

TIM R. 
Rating:
5.0

Always a pleasant experience to rent from these folks!

TIM R. 
Rating:
5.0

Customer did not leave a comment.

chuck S. 
Rating:
5.0

Great location and awesome customer service!

TIM R. 
Rating:
5.0

Donna always very helpful and friendly at front desk!

TIM R. 
Rating:
5.0

Customer did not leave a comment.

TIM R. 
Rating:
5.0

Customer did not leave a comment.

Hillary J. 
Rating:
5.0

Customer did not leave a comment.

TIM R. 
Rating:
5.0

Customer did not leave a comment.

TIM R. 
Rating:
5.0

Great staff and facility, always nice and clean!

TIM R. 
Rating:
5.0

Great customer service.

Dayna H. 
Rating:
5.0

Excellent customer service!!

Tim R. 
Rating:
5.0

Excellent customer service! Location is always nice and clean!

Tim R. 
Rating:
5.0

Very nice truck staff was professionally and very nice

Dwayne C. 
Rating:
5.0

Customer did not leave a comment.

Ben S. 
Rating:
5.0

Customer did not leave a comment.

Tim R. 
Rating:
5.0

Customer did not leave a comment.

Tim R. 
Rating:
5.0

Great location, great customer service!!

Tim R. 
Rating:
5.0

Customer did not leave a comment.

DURWOOD B. 
Rating:
5.0

Office is always neat and clean and Donna at the front desk is very helpful!

Tim R. 
Rating:
4.0

Said they didn't take trailers even though I selected it on my agreement. Lady was nice but still was a hassle.

madeline P. 
Rating:
5.0

Excellent customer service!

Tim R. 
Rating:
5.0

Customer did not leave a comment.

Tim R. 
Rating:
5.0

Everything was fine. Building and grounds were well maintained. No problems at all with the rental.

Tony D. 
Rating:
5.0

Customer did not leave a comment.

Tim R. 
Rating:
4.0

Customer did not leave a comment.

GREGORY K. 
Rating:
5.0

A-1 facility is always nice and clean, very friendly staff to work with!

Tim R. 
Rating:
3.0

Customer did not leave a comment.

Sabrina D. 
Rating:
5.0

Great facility, awesome customer service!!

Tim R. 
Rating:
5.0

Customer did not leave a comment.

Russell D. 
Rating:
5.0

The customer service at A-1 was fantastic and I truly appreciate them and the ease of doing business with them.

JOHN A. 
Rating:
5.0

Great people and nice, clean facility, will use them again!!

TIM R. 
Rating:
5.0

Customer did not leave a comment.

Tim R. 
Rating:
5.0

Customer did not leave a comment.

Edward F. 
Rating:
5.0

Customer did not leave a comment.

Jared G. 
No reviews have been submitted for this location.

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