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Jeremy M
Customer Reviews for AAA Republic Self Storage
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This whole experience was a nightmare. When I made the reservation I was not told to create and account and about the million steps it would take to pick up the U-Haul. It has also charged my card 4 times in the process. I have used U-Haul in the past at a facility with a person to check me in, but I do not believe I will be using U-Haul in the future do to this horrible experience!!!
Carolyn DI would not use this facility again due to it being a self-serve facility. The process was a pain in the ass.
Martin AI would recommend adding cruise control to your fleet of trucks!
Jeffrey BPlace locked with no indtructions on where to leave truck.
Mitchell SThe only complaint is that some of the time it’s a different place and the service still chug a late chug when the first is on a weekend . Other than that I would recommend this place to anyone very nice people. Oral Shackleford
Oral S | Overall ExperienceWe used this location because it was closest to where we live and rented by using the app. Had trouble getting it checked out and in requiring over the phone assistance. If the app worked better for this location it would be great. Maybe it worked well for others but not for us on a Saturday. From now on we will drive to a location and rent that not require using a app.
Tammie PThis location has no one working onsite. It took me 2 days to get someone to come out to let me into their facility to get my vehicle out of their lot. They want you to return the Uhaul outside their gates after hours but don't give you a code to get back in which makes no sense bc they give you a code to get inside to get the truck but not to get back in to park the truck and get your vehicle. There are NO parking spaces outside this facility. It is the road. So was I supposed to park my own vehicle on the road outside someone's house while I used the UHaul? This facility should not have a contract to rent UHauls.
JASON MWe ordered the uhaul with an appliance dolly and was charged for it, it didn’t have one. They sent us to Springfield and said they would have one waiting for us and they didn’t. They said they didn’t have any and it was a mistake. I had to then go to Home Depot and rent one and all of that took over 2 hours of time that I needed to be able to get moved! Very frustrating experience!!
Shalom HGreat location
Michael LMake sure the truck doesn't leak when it rains. We had wet boxes and more than a dozen wet pillows and moving rugs and blankets. This was very disappointing. It will take quite a bit of money having these cleaned at a laundromat.
Michael HThe associate at this location was polite, easy to understand, welcoming and friendly.
Connie AHad to call roadside and when I provided the information Ken had told me the technician advised the catalytic converter had not been replaced along with the battery being bad. He also advised the truck was using the alternator to run and why i was experiencing the jerking during the 8hr drive. Battery had to be replaced and I was late to close on my home. The vehicle tow hand crank broke as well so I wouldn't recommend Uhaul at all! The uhaul roadside depot was not helpful and I never got a solid confirmation from the uhaul scheduling department they would honor my extension request. I should not be charged for a significant portion of this uhaul given all the troubles I've since the moment I got the truck.
Bria BThe check in and return process took a long time. Instructions need to be clearer and consumers should be made aware before check in that driver will need a second form of identification to verify identity besides just the drivers license.
Colton GI needed 2 dozen pads , but only got 6
Steve GDoing the electronic pickup was difficult. I had to reset my password three times, and then eventually create a new account to do my pickup. After getting the truck, it was dirty, the check engine light was on, and the dolly we rented was missing. Since it was a Saturday, I had no way to remedy that. I ended up having to pay a stranger $50 to help us load appliances. I did speak with customer service, over the phone, the next day. They really did make the situation better, and offered me a discount, as well as removing the charges for the equipment I was never provided. The rental and move part was terrible; however, the post move customer service was great.
William DKen is a very helpful guy!
Lisa SGreat place, wonderful staff!
Danny S | Overall ExperienceThe pick up was great. I was hesitant because it was at after hours but I followed the detailed directions and it worked.
Donald DThe person renting out the UHAUL's was a very nice guy and that goes a long ways these days. Thanks!
Kevin HNothing as was very well maintained and very efficient.
Roger BThe truck sounded like there was something wrong with it the whole time I was driving it like it was having trouble get power or something. The brakes had to be pushed almost to the floor to get the truck to stop like the brakes were bad or needed to be changed.
Brandi HNothing at all.
ANNETTA TThank you. God Bless! Blocks2Build ✝️🙏🙂
Christine K | Overall ExperienceVery please with everything!
Bobby a | Overall ExperienceCouldn’t get access to uhaul , equipment ordered was not in truck once we did get it accesses
Randy SJust as terrible as the pick up location. Rude, unfriendly and frustrating.
Alyxandria TVery frustrated trying to return uhaul at aaa storage in republic mo. Returned today and no one answered the number to call on the receipt since there was a code to access parking area. We waited 2 hours with no call back or response and luckily someone inside left and we were able to get in. We are horribly disappointed in the organization of the return process and how we are not able to get our 2 hours back. We hope for some form of refund either from uhaul or aaa storage.
Jonathan AHis hours are 9-4, the working person can't do that. When I called him and asked about returning after hours, he informed me I could return to the main uhaul in town till 8. When I tried to return to that location, they wanted to charge me an extra $200! Either he is misinformed, and misinforming the customers, or I don't know what. I know I lost 2 hours of work following the advise of your people!!
Christopher WTruck had been smoked in but worked great and made my move easier. Check out/in process was easy. Thanks
DALLAS FMy reserved 20' truck and WIDE tow dolly for my Kia optima was NOT what I got. I got a 15' truck n standard tow dolly which was INCORRECT for my car and believe me you all WILL be getting a call from Mr and something will be done!! because on my way down from republic to Louisiana I stopped off at my residence in Illinois to load the rest of my things and one of your U-Haul workers snatch the tow dolly from the end of our residential driveway lied and said it was in a ditch and it was not! He did not bother to check or run the information that afternoon between three and 345 on a Thursday he just hooked up to it and left with it therefore I reported it stolen and it cost me an entire another night stay at a hotel all because of a U-Haul worker not doing his job properly!
Amanda SThe only complaint I would have is that... The original drop off location was 3 blocks from my house .... And was changed to 12 miles away.
DANIEL BYour app is to confusing. I took my pictures over 5 times before it accepted it. When it did it told me I was at the wrong location and had to start over...... numerous times. Spent 30 minutes on the phone before I ever got the code to the key box. If a customer service rep was there I would have been there 5 minutes. I’ll never use your service again.
Jeff PWas a fantastic way to avoid lines, personal contact and pick up vehicle to fit my schedule. I have already shared my experience many times over.
Greg MLove being able to check the truck out and drop off anytime!
Cameron SRented a uhaul from Branson last year and spent $90 less than what I spent this time.. Idk why it was almost $200 for a $30 truck and why I had to fill it up with gas if I spent $2 a mile renting it.. Safe to say I Will never be getting a uhaul again
Kenneth SKen was helpful and accommodating. Helped walk me through the process from booking to rental return. Very friendly agent to work with!!!
Stephen BThis location was not man it had a security gate no. One there to let you in and because it was a storage facility the owner was not happy about me dropping off the equipment there and that was the add given to me for drop off,!!!!
Walter MKeep doing what you doing! Thanks!
Loretta HThe online check in really sucks and take a lot of time. When I returned it it didn’t see my at all. I had to log into this with another phone.
Todd SExcellent service, friendly staff.
ANDREA HThe pick up app didn't work on my phone. I was thankful that Ken came to help and got things done so I could get the truck. Thanks to Ken for the help.
John DClearly state that the “drop box” for leaving keys is the same place you got them from and provide the lock code again (in case it was changed since picking up). Using the UHaul App is much easier than the web site on a mobile device and the web site couldn’t pick up my location even though settings were on.
Chad PGreat location, easy to drop off. No issues at all.
LYLE PVery good experience. We were treated well. Staff friendly and helpful.
Dale BDon’t make one way rentals cost 3-4 times a round trip. Very frustrating
Greg HTrailers do not have jacks on them, which is rather inconvenient.
Clay DNeeds larger area to return truck
CHRIS RThe inside was clean except for the smell of cat shit. I first thought something had died in the cab or in a vent but when returning I noticed 5or more cats in the lot. Had to drive with windows down. Would not recommend any one to use this location. Very bad experience.
Bruce GThe manager was well informed, quick and friendly. The process was very easy from the office to hooking up the trailer.
Jeffrey CAgain impeccable service and very friendly and informative personnel. I will always use and recommend U Haul to anyone I know or meet for moving.
carla bI have never been so disrespected in my life very poor people skills
Chara DNothing, everthing was awesome.
joe cKen at AAA Storage was great and very helpful. Then he upgraded me from the 20’ truck to the big boy for same price. Was very accommodating and helping.
Dakota SNot a thing, Ken was the nicest man I have every meet, I give him a 10 rating, u all need to do something special for him.
joe cThe location was sent to me to return the truck did not exist
Woodrow CFor the 15 foot truck have a higher seat in the truck. A little low for short people. Otherwise excellent and very easy to drive.
Liz WI was supposed to have a storage space reserved by u-haul but I was informed buy this facility that they are not a u- haul storage facility when your web site asked me to choose a storage location. So not only did I pay $6.95 for handling I had to pay $40.00 for my storage. Very disappointed in u- haul
susan cThis was the first time we have needed a storage unit in several years. Very pleased and no issues at all. If needed, I would definitely use them again.
Steve S | Overall ExperienceThe gentleman that assisted us at the pick up location was very professional and answered all questions we had regarding the equipment.
Jill MThe gentleman that assisted us at the pick up location was very professional and answered all questions we had regarding the equipment.
Very friendly and clean
Lois B | Overall ExperienceLove this storage place. This is the 2nd time I have needed to use a storage unit and both times I have had no issues at all.
CARA M | Overall ExperienceService was great!
KATI G | First Impressions