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Tecleyesus B
Customer Reviews for AAA Sentry Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I recommend it , and going to start using in as my location to rent
jose cConfusion on which truck to take, no dolly was available to rent, attendant was slow and not very knowledgeable. Was not informed when renting the vehicle there was no ramp. Then when trying to return truck the 1st person I called was no help. The location on Burnet Rd. In Austin Texas was fantastic.
donna Rexcellent service and customer service, they helped me on the phone with everything because I couldn't make the reservation, highly recommended in general
Alexeis CIt was painless
William WI didnt do business with you. Do not send anymore email to me. I am not even in this state. Go away
jose dI returned the U-Haul after hours so I didn’t even park in the business or get help from any employees.
Elizabeth GMake.sure to include the dollies you paid for. Not having the appliance and furniture dollies made my move harder and longer
LARRY WThanks
ADRIAN TI will miss you Vanesa, Jim, and Paul.
Royal J | Overall ExperienceGreat customer service
Luis VI'm so sorry I dropped off the keys before finishing up the return rental on the sight. I was so tired from moving.
EUSEBIO GThe truck was really slow to get up to speed, there was a loud wining noise coming from the undercarriage, and the steering wheel alignment was off. If it wasn’t for that I would leave a 5 star rating.
Patrick JNo changes, all was superb!
Dallas AMiss Garay is very efficient, thanks.
GOTRDO Hcomplete scam. $11 rental tax? I have to pay to pay. Website states 30 free miles, instead charges all miles. $31. Over all total, including $10 for gas which I should have never filled up, fuck your company. $161 from the website, $29. All bullshit lies.
Steven RFirst, I was told and agreed to, when I accepted the vehicle, it had a full tank, and the gauge did appear to be full…but upon return, I did stop and topped off the tank, it took just over 4 gallons in. My mileage recorded and billed for was just under 19 miles. The dash reading told the truck averaged just over 14 mpg. Something is not right about that! I put over $12 of gas back in it…and should have only taken under $5. The oil life monitor read it required an oil change. And the two right tires showed low. Otherwise, it was fine.
JAMES GPleasant staff.
Jim POnline reservation is a little bit long & tedious.
Shuran SN/A
Cat CThe vehicle I drove had a bad transmission. as I drove it would slip between 2nd and 3rd gear.
matthew mService was incredibly slow. Truck has nearly NO brakes when it was rented to me. Check engine light was on too. We had put 12 miles on it when it was returned. We told the office person about the mechanical issues. She noted it, went outside for about 5 minutes, came back in but hadn’t tested the brakes. Never renting from there again.
SARA BExperience with this U-Haul company was a delightful. The employees was very kind and helpful. The truck was clean. I returned it early and employee was very kind and helpful.
Celeste MNA
JAMES WVanessa was very friendly and helpful. She even communicated any updates to me prior to truck pickup. I'm glad I went through this location for UHAUL.
Laquisha HIt’s very difficult to contact U-haul. And not easy to navigate through the app process
Lee MCan’t think of anything.. convient location, good equipment and good customer service.. very satisfied
Kim OThe staff were really pleasant to work with and would send reminder a few days before rent was due which I liked. I needed more room and they let me know when one came available. My only complaint was rats got in and ruined a few things. I let the office know and they had people out to take care of the problem so be careful with wicker baskets they seem to like those and make sure boxes are well sealed. Would definitely use again.
barbara d | Overall ExperienceEasy doing business with this facility. They had exactly what I needed for storage, and were even willing to work immediately with me at a time I thought the unit (I rented) may not be large enough; very accommodating.
robert f | Overall ExperienceThis truck was in the poorest condition of any truck I have ever rented. It was dented all over and the ride was terrible. It beat me up all the way from Texas to Missouri. I spent $1200+ dollars that I wish I could have spent somewhere else.
Kyle BYour app is terrible. It would not let me upload the pictures it requested. It just kept looping around. And the wait time on customer service is absolutely ridiculous 50-60 minutes to get help on your faulty app! That's just sad!
michelle mThe only thing that went wrong is that I was sent instructions to go online, but when I followed the link, I did not have the right password, and I tried to have it send me instructions to change my password, but it never sent anything to either the email address or the phone number, therefore I could not do that. I was supposed to pick up the truck at 8:30 AM, but I could not, and I had to come back when the storage place was open, which was 9:00 AM. Other than that, everything was good.
Paul LGreat customer service and great facility.
cathleen c | Overall ExperienceAAA Storage did a wonderful job! Thank you for your years of such helpful service and the friendly conversations with the wonderful staff over the years. Thank You so much!
ERNESTO F | Overall ExperienceFront desk lady seem overwhelmed with handling customers. Took nearly 30 minutes to just check in. She did extend my time by an hour though
MARIO VLots of issues and I never signed a contract.
Jacklyn GExcellent customer service. Caring, friendly, and welcoming. My experience with this location was the best. The ladies were just wonderful. Thank you!!!
RUDOLPH DGreat place. The office staff were awesome.
Dennis A | Overall ExperienceWhen I went to pick up a truck, blankets, and a dolly they did not have a dolly or blankets. I asked why no one had contacted me to let me know and she said that is not something they do and told me to go to another location to get it. I had appliances to move and I needed a dolly. I was also very time constrained. This was very unprofessional in my opinion.
WILLIAM SVanessa is the greatest.
ROBERT C | Overall ExperienceWhen picking up the truck employee was extremely rude and did not know how to do the rental process in the computer. My pickup time was 11am. It took employee 2 hours to wait on 2 people. I left at 1pm.
ANGELA YCustomer service representative was great! Pleasant experience with her and will be renting from that location again because of her outstanding service and professionalism!
JOHN BVery easy pick up and drop off. I would definitely use again.
Nicholas CI rented a van that was sufficient for my needs. Everything went smooth. Thank you.
MAURICIOANGEL ZGreat service and overall great experience. The one thing that I would ask to improve is to ensure that all items requested on the original reservation are available at the time of rental for use within the move. Unfortunately, none of the equipment was available as per my requests on my reservation.
Melissa Geasy check in and out, great person at the desk (I don't remember her name, true 5 star)
ROBIN DNever really had personal contact with this place, but it was convenient and easy. Thank you. My only comment for improvement has nothing to do with this location. The app didn’t work on my android phone so I had to use the website which was a bit difficult and frustrating on a phone. However, it really did only take about an extra 15 or 20 minutes to figure it out.
Lene Galways great service
VERONICA MI left the key in the lower middle console. There was no key drop box.
LAKEEM DEasier than expected
Rodrigo BI was very pleased with my experience at AAA Sentry Storage. Thank you. Nick Villejo
NICK V | Overall ExperienceThe young man who assisted me in procuring my rental , I believe his name was something like Asheem, was exemplary. He is a young black man who I believe may be a regional rep. Part of my career was spent in employee acquisition. He is the kind of employee I was always on the lookout for. He had an excellent demeanor, was friendly and knowledgeable about the product and excelled in regard to customer satisfaction. I would hope his upward advancement in the company would accelerate.
robert hVanessa is always kind and helpful.
JOSE GThe provider didn't record the truck's mileage prior to letting me rent it. On my online submission I put my estimated travel miles as 85. But I only ended up driving around 40 miles (was too tired after my 2nd trip and just decided to stop moving anymore items). The man still charged me on the estimated 85 miles plus another 8 miles. He said I even went over. I shouldn't have assumed that he had the mileage recorded. Truck was good but the previous user left the blanket bag open so I also mentioned that before driving the truck. Now I'm thinking that the man did not check the truck at all before letting me rent it.
Joseph ANotify customers of your web app's planned maintenance window beforehand, or at the very least, prevent customers from booking a reservation time during this window. Our 10:00 AM pick up turned into an hour-long process because the U-Haul truck share web app constantly going down for a 'planned maintenance outage window'. Had a known about this predetermined downtime of the app, I would've reserved a different time to pick up the truck and saved myself the annoyance on an already stressful day due to the move.
Tanweer RTook an hour to get keys for the truck. I even reserved it several days before. I was the only customer, it should NOT have taken this long to get truck. Took FOREVER!!! Actually took longer to get truck than it did to move furniture After paperwork was done, Allen tells me the lockbox was stolen and didn’t have keys for the truck. Why would he do the paperwork and charge my credit card if he had no keys?!?? As he’s walking around looking for them, I actually find them! They were sitting in counter next to the computer he had been working at for the past hour. Totally unacceptable and Uhual should be embarrassed
ryan hWhen someone books a reservation, you take their card info. When I went to pick up my rental, your systems were down and I was unable to get my rental on time, because you couldn't process a payment.... You have my card information. It is unacceptable to deny a paying customer when they've provided form of payment for your services. Especially when the issue is the company's fault, not the customer. I know I wasn't the only customer "inconvenienced" with that issue this past weekend. You cost people time, man power, and money to no detriment to yourself. As a big corporation, it is your responsibility to take care of your customers and you definitely did not do that. I will not be recommending you to anyone.
leanna jWe called customer service and was told we could take all 3 rentals to one location. When we got there we were told it was not the correct location and corporate was wrong and tried to charge us an additional $300 to drop them off there. They gave us the location we were supposed to take them to and told us the were open at 8. When we got there they were closed. It took us another hour to check them in on your website. Very frustrating.
leonard RThey were closed when we dropped off the truck and car hauler. I wish they had an accessible parking lot for drop off rather than parking on the side of the street. And the key drop did not stand out well compared to other locations I have been at that had the bright orange box to look for.
Michelle MVery convient quick transaction pleasant staff.
Trilma DPleasant experience
Dennis P | Overall ExperienceThanks for taking care of my stored items. Merry Christmas!
WILLIAM D | Overall ExperienceFast friendly check in, low price, gated/secure location close to Randolph AFB, great all around.
Privacy R | First ImpressionsAlan was helpful and had knowledge of everything necessary. Very friendly.
Privacy R | First Impressions