Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The tongues of the trailers should be propped up. The tongue of a 6×12 trailer was heavy, and the tires were in mud, so it was not able to turn easily. I spent 35 minutes in the pouring rain, trying to hook the trailer up, whereas had the tounge been propped up, it could have been don in 5 minutes.
Tommy Newbern
Rating:
5.0
Customer did not leave a comment.
MERCEDES SWANSON
Rating:
5.0
Customer did not leave a comment.
Tom Cate
Rating:
5.0
Everyone very nice and great customer service experience. I will recommend this location
Jack Eudy
Rating:
5.0
Customer did not leave a comment.
donaji elihu lara paz
Rating:
5.0
Just do the same as you have done for me.
Jerome.
Jerome Jackson
Rating:
5.0
Customer did not leave a comment.
Shyrieeia Jennings
Rating:
5.0
The lady that helped me rent the uhual, was professional and made the process easy.
Harriet Semo
Rating:
5.0
Customer did not leave a comment.
Michael Thiel
Rating:
5.0
Amanda was super helpful and patient with us!
Molly Dodson
Rating:
1.0
Customer did not leave a comment.
Lisa McFarland
Rating:
5.0
Customer did not leave a comment.
Jamichael Hopson
Rating:
5.0
I would use the service 4 to 5 times a week if it wasn’t so expensive
Amanda Holloway
Rating:
5.0
Customer did not leave a comment.
Angie Wright
Rating:
5.0
Customer did not leave a comment.
Stephen Jameson
Rating:
3.0
Customer did not leave a comment.
David Dittman
Rating:
1.0
Customer did not leave a comment.
Joon Mo Kim
Rating:
5.0
Very clean and convenient. Some difficulty getting the unit opened, but we got it worked out.
Shannon Champion
|
Reservation
Rating:
5.0
Customer did not leave a comment.
Melvin Tatman
Rating:
3.0
Customer did not leave a comment.
Emmanuel Pearson
Rating:
5.0
Customer did not leave a comment.
Cheri Rukavina
Rating:
5.0
Customer did not leave a comment.
JOHNATHON Flood
Rating:
5.0
Excelent,friendly and profesional service.
Jose Gordillo
Rating:
3.0
Customer service at this location was great.
Brenda T
Rating:
4.0
Non
danny kim
Rating:
4.0
I was charged 10 dollars too much for the rental. I told the attendant and she assured me that it would be taken off and I still got charged 10 dollars too much.
Daniel Lindsey
Rating:
2.0
The online pickup is horrible never do
It again
Troy Brown
Rating:
5.0
Representative(s) were not on site when we arrived. We waited approximately 25 minutes.
Todd Casselman
Rating:
3.0
Customer did not leave a comment.
Kenya Brown
Rating:
3.0
Customer did not leave a comment.
DEMISON MCKENZIE
Rating:
5.0
Customer did not leave a comment.
Nicky Hull
Rating:
3.0
The trailer has chunks of styrofoam in it. Also the enclosed trailer leaked from the top soaking my sofa. The only reason I rented an enclosed trailer was to keep the sofa dry.
ROBERT VEAL
Rating:
5.0
Great service, clean equipment, caring staff!!! Would recomend location to all.
Alex Montgomery
Rating:
5.0
Customer did not leave a comment.
Darrell Howard
Rating:
5.0
Tiffany was so nice and extremely helpful! Unit and facility is clean and affordable! Definitely a good choice!
Michelle Earnhart
|
Reservation
Rating:
2.0
Absolutely appreciate help extending the life of my rental. It was a turn around place where nothing had time to be cleaned, trailer had a flat, put me behind. The people were great; the equipment not so much
BRIAN TAYLOR
Rating:
5.0
Everything was great
Amanda Veneziani
Rating:
5.0
Customer did not leave a comment.
Martin Krippenstapel
Rating:
5.0
Customer did not leave a comment.
KENNETH STARNES
Rating:
3.0
Overall price 318.00 dollars for 1 day was outrageous don't know if I will ever use uhaul again !!
Richard Harper
Rating:
5.0
Professional, friendly, attentive.
Wilson Clark
Rating:
5.0
The lady that helped what extremely nice and helpful
Matthew Quinn
Rating:
5.0
Ensure that the add-on item quantities that are being asked for in advance will be made available on day of pickup.
Mark Marra
Rating:
5.0
Customer did not leave a comment.
Edward Taylor
Rating:
4.0
The agents need more training
Deshbir Singh
Rating:
5.0
Customer did not leave a comment.
Ashley McCord
Rating:
5.0
Customer did not leave a comment.
JERRY ALLEN
Rating:
5.0
Customer did not leave a comment.
Quadarious Brooks
Rating:
3.0
The truck was one of the worst I have ever rented. Anything above 50 mph the truck would sway, pulling from left to right. The AC would cut off every couple of minutes. When I mentioned this at return, my concerns were met with, "It has a lot of miles on it." The front end should be checked, along with tire pressure. As you know, this is not normal, even with a lot of miles.
TERRY RAINWATER
Rating:
5.0
Amy did an excellent job. She answered my questions skillfully and made the experience good.
Jeffrey Toole
Rating:
1.0
Customer did not leave a comment.
Shatilah Williams
Rating:
3.0
Customer did not leave a comment.
Gene Lord
Rating:
5.0
Manager was amazing! Client previous to me did not return the truck on time for my reservation and the manager went above and beyond to assist me.
KIMBERLY SPEAKE
Rating:
3.0
Customer did not leave a comment.
Richard Johnson
Rating:
5.0
Customer did not leave a comment.
Michael Smith
Rating:
5.0
THIS IS THE 2ND TIME I HAVE USED THIS LOCATION FOR MY RENTAL NEEDS. AMY TAKES CARE OF HER CUSTOMERS WELL. EASY P/U AND DROP OFF. THANKS AMY
LARRY BASSETT
Rating:
5.0
Staff was very friendly and helpful.
Blake Kaiser
Rating:
5.0
Amy you are the best . People like Amy keep people coming back to this location for their rental needs Thank you again. This location has all of your U-Haul rental needs.
LARRY BASSETT
Rating:
5.0
Customer did not leave a comment.
Meri McDonald
Rating:
3.0
Customer did not leave a comment.
Jonathan Leland
Rating:
5.0
This was not the location I signed by the U-Haul company I found this place by accident because the other place did not exist why your company would send me to a place that does not exist is a little strange I’m glad I found a new place it was great
CHARLES GORDON
Rating:
3.0
Customer did not leave a comment.
MELODY BROWN
Rating:
5.0
Customer did not leave a comment.
DAVID EVANS
Rating:
3.0
Very small. I had to help her hook up trailer when hooks wouldn’t fit in my Touareg.
HOWARD SPARKS
Rating:
3.0
The location was close to my job so it was very convenient. The floors of the truck were filthy and there was a potato chip bag stuffed into the console and an old uHaul straps box under the seat. My biggest issue is with the app. It took 30 minutes to try to get checked in because the app kept crashing on my phone or the signal wouldn't go through. I finally went inside and had the attendant check me in. The return process was a nightmare. It was cold and dark and the app wouldn't accept the odometer picture. After attempting several work arounds, I was finally able to get the truck returned. I called customer service but the wait time was 51 minutes. I was finally home before Uhaul called back. That's unacceptable.
DAVID WORTHAM
Rating:
5.0
Customer did not leave a comment.
THOMAS COLGROVE
Rating:
5.0
Customer did not leave a comment.
THEODORE TAYLOR
Rating:
5.0
Excellent experience everything was handled perfectly.
RONALD EICKHOFF
Rating:
3.0
Customer did not leave a comment.
Ashley Fanning
Rating:
5.0
Everything was fine,no problem 👍
TERRY HOOD
Rating:
3.0
Customer did not leave a comment.
DOROTHY KNIGHT
Rating:
5.0
Customer did not leave a comment.
Amanda Smith
Rating:
5.0
Nothing staff was friendly and knowledgeable about our needs. She found us equipment that was local so we did not have to drive to another town on a holiday weekend to rent a truck.
BONNY BURNS
Rating:
5.0
Nothing, Amy was very friendly, answered all questions.
TIMOTHY SIMS
Rating:
4.0
Customer did not leave a comment.
TIFFANY GEORGE
Rating:
5.0
Customer did not leave a comment.
Timothy Bledsoe
Rating:
1.0
Customer did not leave a comment.
ENA PARK
Rating:
5.0
Customer did not leave a comment.
JEFFERY THOMPSON
Rating:
5.0
Customer did not leave a comment.
JULIE HOLLOWAY
Rating:
5.0
Customer did not leave a comment.
KENNETH CAMERON
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
WILLIAM GREGORY
Rating:
5.0
Customer did not leave a comment.
Derek Walston
|
Overall Experience
Rating:
4.0
My original rental was not ready in time. This was an alternative location. I was 2 hours late getting my truck!
Robert Pruitt
Rating:
5.0
Customer did not leave a comment.
Colleen Cloud
Rating:
5.0
This is an exceptional storage facility. My furniture was in storage for 8 months. I had no damage what so ever. I recommend this facility. The staff is so pleasant. They give courtesy calls.... Amy you rock!!!. I appreciate you so much!
SHIRANDA Morrison
|
Overall Experience
Rating:
5.0
Fantastic experience
BRIAN MATTHEWS
Rating:
5.0
Customer did not leave a comment.
LYNNE JONES
|
Overall Experience
Rating:
5.0
Nothing. It was a very good experience.
JAMES BROWN
Rating:
5.0
Customer did not leave a comment.
Sherwonna Brooks
Rating:
5.0
We are very happy with our experience with AAA Self Storage and Amy was great.
Stafford Brooke
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
bill larson
Rating:
2.0
2nd drop off, first one didn't take trailers
Spent a lot of time running around to get trailer and drop off, not time efficient for me
Julie Coppinger
Rating:
5.0
Customer did not leave a comment.
KATHERINE JOHNSON
|
Overall Experience
Rating:
5.0
No problems to report. Good experience. Thanks.
FERNANDO BAYO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeremiah Forbes
Rating:
3.0
My drop off was closed. The lady lived next door and seemed aggravated because we were there. She even sped around us to get to her driveway. It's a good thing we didn't have any small children.
Myra Hutter
Rating:
5.0
Customer did not leave a comment.
Deshbir Singh
Rating:
5.0
Warn them that ordered items are all potentially not available.
David Hill
Rating:
5.0
Customer did not leave a comment.
Samuel Paulk
Rating:
5.0
Customer did not leave a comment.
MAZWI CAMERON
Rating:
5.0
Customer did not leave a comment.
Theresa Harper
Rating:
2.0
This was not the location I requested in the beginning. The location changed after I booked my reservation. I spent more money in gas mileage this time, I had a budget estimate around last reservation based on the same distance. But I feel I got trip in this reservation based on the need for the U-Haul.
Earl Mccullough
Rating:
4.0
Customer did not leave a comment.
Anthony Privitera
Rating:
4.0
Customer did not leave a comment.
Latasha Knight
Rating:
2.0
The truck was dirty on pickup. I didn't receive a receipt or a contract outlining the details of my order. Did not know i only had 185 miles and had to take two trips from Auburn to Dothan.
Joshua Wood
Rating:
5.0
Customer did not leave a comment.
WILLIE HENDERSON
Rating:
5.0
Customer did not leave a comment.
Jennifer Leonard
Rating:
5.0
Customer did not leave a comment.
Chuck Ingle
Rating:
2.0
Follow customer to help disconnect trailer. I had to take care of this 6x12 cargo trailer by myself. Drop location is on a slope and it’s just a matter of time when someone gets hurt if employee is unwilling to be professional enough to provide assistance!!!! LAZY
MICHAEL ILLGES
Rating:
4.0
Good job
stephanie stapleton
|
Reservation
Rating:
3.0
N/A
Jacob Dixon
|
Reservation
Rating:
3.0
Yes the facility was great and the staff is friendly
JEMETRICE MARABLE
|
Overall Experience
Rating:
5.0
Never any issues
JENNIFER STUART
|
Overall Experience
Rating:
4.0
Had no problems at all. If needed, I will use again.
JIMMY HUTTO
|
Overall Experience
Rating:
5.0
Great customer service.
Privacy Request
|
First Impressions
Rating:
3.0
The online reservation system led me to believe that there was a 1 month free rental for storage facilities. This was not the case for affiliate and not company owned locations.
Privacy Request
|
First Impressions
Rating:
3.0
I was not able to use the storage facility due to a delay in moving. I will reschedule at a later date. I appreciate it and look forward to the refund. Thank you.
Privacy Request
|
First Impressions
Rating:
2.0
The price was higher than other storage facilities in the area
Privacy Request
|
First Impressions
Rating:
4.0
The unit whole site was very clean. Manager was friendly, helpful, efficient in signing me in. Security availability to unit good. Managers live on-site
Privacy Request
|
First Impressions
Rating:
5.0
Pleased with the facility and the personnel.
Privacy Request
|
First Impressions
Rating:
5.0
Very friendly, knowledgable, and courteous staff. The grounds are clean and well protected.