Customer Reviews for AB Smog and Auto

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of AB Smog and Auto

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Oscar R. on

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Improve customer service and retraining. Put up better signage for better visibility of UHaul location.

Thomas L. on

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Customer did not leave a comment.

otis b. on

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Eddie W. on

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The check-in took almost a half hour and I was the only one picking up at the time. The agent (very nice and efficient) informed me that the computer was slow loading and then he had to reboot. That should be shortened to 5mins. Also, I had scheduled a mobile check-in which didn't seem to be an option when I arrived. Overall, pleased.

FRANCISCO G. on

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none

jimmy W. on

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The worst experience car rental in my life. Horrible!!! From the the staff attitude to how dirty that Fxxking Van. Never again.

Demetrios G. on

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Customer did not leave a comment.

DEVIN M. on

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I was charged an extra $16.50 for fuel when I specifically made sure to fill the tank half way. The receipt falsely claims that 1) I rented 2x dollies when I only rented one, and 2) that I was 3 gallons below half when I brought it back. I'm surprised I also wasn't charged for all the damaged that was already on the unit.

Allen S. on

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Customer did not leave a comment.

Gabriela P. on

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I was almost charged for miles not driven through a human error when entering the mileage. In addition, I was charged $14.00 for insurance coverage that I had already declined online when making the reservation. I was able to catch the mileage error by telling the rep (owner Chris Shoemaker per his ID tag) that I had only driven 11 miles instead of the 20 miles I had estimated that morning and he countered that I had driven 31 miles; which he confirmed was incorrect when he double checked. He blamed neck pain for the error, which did not make sense to me. He then finalized the invoice without confirming with me the amount. When I asked for the amount, I realized it was too high and that the insurance had been invoiced despite me declining it online. I believe the invoice should have been reviewed with me prior to finalizing. I will receive a refund of the insurance fee but I felt I had to micromanage the invoicing process to insure I was not overbilled. Lastly, Mr. Shoemaker noted the rep who assisted me in the morning had failed to go over the insurance coverage issue with me that morning, resulting in the charge and he referred to him as having the "attention span of a gnat", which I felt was very unprofessional and inappropriate. It made me uncomfortable to know how the owner felt about his employee, who Mr. Shoemaker noted had only worked for him eight days. The rep had been kind and efficient when dealing with me that morning.

Sandra W. on

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We were charged for items we did not select and upon drop off of the truck, gave us a hard time proving we did not add these items. Just ridiculous

Kailee D. on

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They did not mark my truck as returned and I had U-Haul calling me all week wondering if I had returned the truck. I returned it same day, 6 hours later. I got charged for an extra day because they didn't mark the truck as returned. Also the guy that worked there would not let me return the truck to the place I had requested on my reservation.

Julia B. on

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Received good service throughout the rental process from neighborhood dealer.

William B. on

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Customer did not leave a comment.

Bonnie Kate H. on

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FOR UHAUL NOT AB SMOG AND AUTO: I was re-routed here due to availability of trucks after booking online. Driving to this location added 20 miles to my trip. I would have gone with another company closer to my home and route if Uhaul's website had simply made it known there were no trucks. Since I was stuck with this option, I would have appreciated the ability to drop off at another location free of charge after being notified of the switch. I asked customer service over the phone to do this, but was notified that I would be charged $114 for the change and could only get a 15% discount for something I did not choose in the first place. The woman I spoke to on the phone with dispatch was rude and not helpful.

Daniel P. on

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the person at the drop off location didn't know what he was doing, he could not print out my receipt, so i just took a picture of the screen. And I didn't get my $50 deposit back! Terrible service!