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alexey E.
Customer Reviews for ABA Recovery Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff member was efficient, thorough, and informative. The truch I rented was in impecable shape. I will defintely return to this location.
Kevin R.I have issue with gas due to i over the gas please rein verse or give me back the amount of money of the gas. Reason why there is no exact amount you need pay the gas because is not full tank.
Henry G.Have a place to sit when it's raining inside
Margaret S.Amazing service. Very personable and professional. Highly recommend this location. -Brawn & Brains Moving & Packing Services
antoine M.This is a five star establishment .The only thing I would suggest is maybe a couple of chairs outside for waiting customers. Thank you
VARONIA G.More lighting.
Rosa C.The service was impeccable the truck was wonderful and I would recommend you to anyone God bless you and thank you for your service you truly appreciate it and made our Christmas wonderful thank you and God bless
Terry M.Employees were super awesome and took charge immediately at pick up and delivery. The only issue was that the trailer had oil on the floor and I slipped when I first got on at home. I hurt myself almost enough to return it for another trailer but I didn't. I had a serious deadline to meet and I was still able to complete my task. I notified the employee upon return.
Eddie H.The locations was difficult to drop off the UHaul due to the size and configuration of the main parking lot. Luckily, there were no other cars there when I dropped it off.
TRISTON M.I don't remember the name of the gentleman that assisted me in my rental. However he was very helpful with any questions I had and very nice. Great customer service!! Thank you!!
Denise W.Loved the service person's efficient style.
Steven W.Location was easy to navigate and the service was fantastic.
Jared T.Quickest and easiest uhaul pickup I ever had. 26 foot truck was clean, safe and easy to load.
Jeffrwy B.Brand new van that drove great. Even had a back up camera in the rear view mirror. The Uhaul rep was very nice too and made the rental process very easy. I'm very happy about my experience with Uhaul.
Kathryn S.There was no furniture dolly available so I killed my back moving stuff but it was great besides that
Robert H.So only other thing I would offer is getting a lock and tie rope. Had no idea until I was loading up the U-Haul that that was necessary as it was my first time doing this.
Vanessa C.The transmission light was on, and the truck drove very hard, .
Stephanie B.Felt like I was being nickel and dimed. 1. I don't think your processes are well defined nor well communicated. I was told to just fill the tank back up to where it was when I left. I saw the line at 1/4 tank but apparently when I came back I was told it was just above the quarter line… I went 20 miles in the truck, and put two gallons back into the truck on my way back… not to mention I had the truck rented for an hour… when I came back I felt like the inspector was trying to find any way to charge me for something… just poor customer service and I felt like you're just trying to find a way to get your tank refilled for free. Here's an idea - start with a full tank so all I have to do is refill to full…
Justin C.The men were very communicative and welcoming. They spoke very clearly, which I find lacking in other UHaul locations where some tend to "mumble" in soft tones, not very inviting. But this was not the case for this location.
Jim S.Great experience. Thanks Marco!
rich Q.This is the very first Uhaul I have been to that that does not welcome customers inside or offer a bathroom, they have a sign up on the front doors that due to Covid19 no one is allowed inside, this is total non-sense. They don't let people in because they have a repo business being operated out of here and they don't want irate people going inside. There lot looks like a prison with all the barbed wire to keep the people out trying to get there cars back. Marko was very friendly and helpful, equipment was ready and no problem so an A+ on that. Just not a good overall experience. Felt unwelcome.
Blair G.Whole experience was junk. First reservation got cancelled in different location, showed up here truck smells disgusting, windshield from inside was so dirty that couldn't see anything, was so low on gas that didn't make 4 miles to nearest gas station and ran out of fuel, no brakes at all, makes very weird noises when running from engine, truck was not safe operating above 40 mph it was shaking so badly that couldn't keep in the lane, customer service was poor
Oleksii K.Main cabin smelled like cigarettes. Highly unacceptable. There should be zero tolerance for having any vehicles smell of cigarettes.
Sean K.The truck we rented had the weather stripping on the door coming off and made it a nightmare to get in and out of the truck. The worker knew it was messed up, but still gave the truck to us.
JOSHUA B.Lots of extra fees. Charge per mile and stop to get gas? Everything is an add on. Could have highered someone for the price
deanna E.Marco always responds and gives superb customer service and very accommodating.
Stanley T.Very nice and friendly staff and easy to access location. Thank you!
Michelle J.Attendant was timely and polite at both pickup and drop off. Very easy. No need to improve based on this one - just do it the same next time :)
Kurt D.I have always received wonderful customer service at this location.
Amy D.Brand new truck (only 4,000 miles) - very fast and easy experience picking up and dropping off, won't hesitate to do again!
H B.Nothing. I was amazed at how easy it was. The customer service was excellent and I was even more pleased to have the employee do everything with the trailer for me.
James K.The uhaul guy that checked me in was awesome!!!
ernest A.Did not receive a "key" or RF keyfob for access to open and start. Apparently it was hidden somewhere in the cab. So, starting/operation was not a problem. However: I was unable to secure the cab overnight and had to leave it unlocked.
JOHN S.Staff at this location are exceptional! Super quick and friendly!
Amy L.Staff was very polite and helpful.
MARCELLE E.The steering wheel was completely crooked, the engine didn't sound too well, gears didn't shift good either.
Muzhgan O.faster service. A walk around the vehicle for scratches and dents. The check engine light was on. I've rented from here before and it was a good experience.
norman B.Nobody was available to check in truck (perhaps because there was a major storm) and self check-in directions for how/where to leave truck we're not clear. I spent a significant amount of time trying to check this vehicle in.
Rodrigo R.Young man who rented me the truck was great, more companies need employees like him. Will definitely return because of him.
Jeffery C.it was hard to see my final bill..i had to look back through really long email...great truck..great staff..thanks
joseph L.Lovely servise!!!
Michal B.The person helping me at this location was friendly, knowledgeable, and professional.
Brian R.The truck AC stops working after about 10 minutes. The after-hours drop-off parking area is very small and I got the last spot.
MICHAEL N.Great service
Michal B.The guy who got the stuff was great!
Caleb M.Exceptional customer service at this location.
VARONIA G.The experience was great. I was checked in quickly, given great instructions on how to return the vehicle after hours and I was on my way. I would have given my experience 5 stars, but I was charged for gas I didn't use. My bad for not taking a pic of the gas gauge. I was credited after calling the store, so all in all it was an excellent experience.
Tina K.Great service and personell.
BRUCE P.Not add false over charges.
Jaime K.Definitely a good experience.
Eric A.Truly impressed with the ease of doing business that the staff created. I was surprised how quickly I was in and out. The staff made what's generally a stressful situation very pleasant. I truly appreciate the great customer service!
Jessica T.This specific location needs more parking lot space. Was unable to return uhaul in correct location due to lack of space. Other than that, great experience
jamal T.I requested the dollies/blankets like a month ago, and yet when I show up the guy goes “not sure if we have any, I'll check.†You're telling me you give customers the illusion they can get a dolly from you and then on their moving day you might just tell them the most important tool in the moving process is simply not available as expected. Not acceptable.
Ian B.It was a great experience. Thank you!
Christopher S.