Lower the price for trailers
irene m
Customer Reviews for ACR Diesel & Auto Repair LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Allow people to drop at an open location
Jason MTruck bed was dirty, alignment was horrible and requested equipment not available.
Ginny AGood deal
Jack Msee above statement
Ray SThey kindly called and are sending our over payment in the mail. Again thanks for your honesty. Sincerely Norm Swope
Lynn SThe staff was great and very professional. I'll definitely recommend them.
MARLA KNothing, everything went well and smooth
Steven HThis location is an auto-repair shop and it looks like any other auto-repair shop, so it's hard to really comment about the location itself. The staff were friendly and very helpful though.
Byron WDustin MGR was GREAT
Thomas BVery helpful personal dropping off. Even though the mileage was wrong in the truck.
Jason CThe first location I went to in kingman had given my trailer to another customer even though I had a reservation and had driven from Las Vegas to pick it up. The Arc location saved my move.
Chris CMake sure the location that the reservation is made at has the correct unit available for pickup. I made the reservation 2 weeks in advance and ended up with a trailer 2 sizes bigger than I wanted, since it was the only one available.
Angelica TOver the top helpful. Even customers at location helpful on best route to take.
diane yVery pleasant to work with got me checked in quickly..?
James GAgain very helpful, this time for unhooking and drop off.
Jack WStaff was very friendly, as well as attentive
CIARA MTrain your rep! She and her daughter repeated what time to return the truck to only be charged for two days, then instead of the 3pm return THEY both said she put 7am o n the paperwork. When she called me after traffic rep assigned to her she told me to pi k up truck that night since they were closed Sunday for return. When I went in to discuss today she totally denied saying it, couldn't pull up on computer, then said it was on traffic rep and corporate to talk to me. !!! No responsibility at all!
JOANNE LI can not think of anything. They took excellent care of me. If I need a truck in the future. I'll be going back to the same location 😉
JULIA DNo improvement necessary, everything was wonderful!
Jennifer BBeing able to take photos with the app. I drove multiple locations until I found a open Uhaul location to accept the truck. Also overcharged for distance traveled..
Stacie BI will never again use U-Haul for anything. You truly suck beyond all reason. I understand that companies make mistakes but yours are so egregious that I will blacken your eye every chance I get and warn people any time I see your name mentioned.
RONALD LVery knowledgeable, and quite polite.
STEVE SGot there at my scheduled time, had to wait quite awhile for the office lady to help the garage people, answer phones, etc before she got to me. She asked of I wanted insurance and was quoted $69. I accepted. She asked me all the same questions that were asked when I reserved, she was unable to locate the drop off location I selected. Finally found it. Finished and she gave me the keys and paperwork and let me on my way. No explain of the truck, paperwork, signature, nothing So I got.out to the truck to figure it out and the paperwork had a completely different city for my drop off the vehicle at, that was closer to the pick up location so my mileage was cut short. I went back in and asked her to correct it to the drop off city I selected and she said she wasnt able to help me, that I had to call the 800 number and have them fix the drop off. Also, the insurance amount quoted was half of what I was charged. The fee was doubled. There was also no blankets tbat I had ordered and paid for. I had to drive down the road and park the truck and call the incorrect drop off location and have them correct it. The gentleman I spoke with said she should have been able.to do it, and he was able to with no problem. He was very helpful and friendly. I did the best to use my household blankets to buffer my furniture, some.of them now have holes due to friction. So now I have to go purchase my house bkankets to replace the ones that were ruined due to not having the uhaul ones available.
KELLIE TWhen I picked up the truck I just clicked it was clean to get going - your new system isn’t exactly quick. Then I opened the back - dirty socks, leaves, dirt, chunks of wood, a phone charger and a thank you note from the place where they rented the truck.
Phillip Bmechanical issues with lights - could not drive at night
larry lDrop off location/person was very easy to work with. Very kind.
Donna NVery friendly staff and great service. Thank you!
CRISTIAN ALessen the fee
Lonnie TJustin is professional and friendly. Will definitely utilize this business again!
Cathleen AIt went well.
Stephen KNothing needs to be improved, based upon my experience. The personnel was immediately available, and wrapped up the return in short order.
Gerald CVery nice guy and helpful
Donna MInform customer that if they return the truck after the agreed time , they would be charged an extra Day. I was not informed and was charged, $55.00 more for a $29.00 per day rental, I returned the truck 45 minutes past the hour.
Lino GReally like this place, super friendly people always a pleasure to do business with.
Charles LVery friendly and helpful, most recommended and would used again.
Charles LWe were not aware that they closed at that time. So we went to your . Com for drop off , once we figured out your process it went ok . It would be better if the drop off point would be open on weekends
Michael STreated exceptional by attendant, helpful with instructions. I wish more UHaul locations were like this one with a knowledgeable person who shows concern for the customer as this guy did. He went beyond in being helpful
Kay M