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Jason F.
Customer Reviews for AIC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When we returned the trailer early I tried to call & let them know but was disconnected twice… customer service after 5 is nonexistent.
Tracy V.Make sure the equipment guy actually attaches your trailer. He did not fully attach my trailer it was not screwed down at all and I completely lost the trailer on the road once I left the facility. I called him afterwards to let him know and all he could say was he was sorry but he did screw it down.. Which would be impossible or it would not have come off. I didn't even make it a minute down the road. He was apologetic and was overall pretty nice when we picked up the trailer but still could have caused a lot of damage.
Taylor J.A big thanks to the team for all their help during our recent PCS.
Matthew G.Truck leaked rain water into the back and soaked the bottom of our boxes
Jacob M.The guy that sold me the truck was nice, but I don't like the way Uhaul FALSELY charged me extra for fuel AFTER I REPLENISHED it before even turning the truck in!!
Elton G.Lady was awesome and helped a lot!
JUSTIN W.I was told I wasn't allowed to disconnect the trailer so I needed to load my stuff first and then pick up the trailer later. This ended up complicating my weighing for my military move. So I realized yes indeed I'm allowed after reviewing my contract so I had to re-weigh on the back side of the move. The parking lot for this location is awful especially taking a trailer. The representative also didn't confirm vehicle being towed. So when I realized I asked her to update the vehicle on file. Said she couldn't because it was executed already and that it's my fault even if she didn't ask.
Tyler B.Overpriced to move not far at all and getting the smallest truck . Going with a different company for future uses.
Elexis A.Not well lit, not marked well.
Brandon F.Nothing, great service with a outstanding representative
LEWIS C.The lady at this location was awesome. Need more staff like her
james T.I think that everything was outstanding. I appreciate the lady working there being very helpful, knowledgeable and respectful. She focuses fully on helping you with all of her attention. Very quick and great service.
Randall E.No problem the only thing is they should give you a damage sheet telling where damage is in dolly, ours had 2 big holes and hopefully it'll be okay because she said they are marked with stickers that say something on it!!! Overall great experience
Heather J.They were friendly and quick and had everything we needed. The moving crew we used through their site was Black Pit Moving Co and they were fast, polite, but careful with our items.
Christina H.System issues, truck AC didn't work, headlight was out and a tire had a leak.
Scott R.Na
Brendon G.Customer service at this location was on point. I would highly recommend!!
jeffrey H.Excellent customer service and quick and easy
Jonathan L.Lady helping me was great!
James F and Kare B.Everything was great. I got fast and friendly service.
Roshone L.It was all pretty fast and reliable to get to very accessible
Carlos L.The service person at the location was very knowledgeable and nice. I would definitely rent from this location again.
Lecker C.Loved it, very easy :)
Alexis R.I forget her name but the lady that got my uhaul setup and ready to go was extremely helpful, patient and honestly went above and beyond to help my wife and I.
josh L.Double check the cab and the charcoal area for lost items my wallet was not recovered at the site and I feel I may have dropped it on the site so get a manager or someone in charge to double check that site to make sure it's not laying in cargo area or on the premises.
Dorris H.Make sure the trailer is cleaned out.
Larry J.Check the uhaul inside for debris trash and damage before just renting them out immediately after getting them back in . We were given a dirty truck inside
Gregory W.dealers should be required to check ALL of the equipment, especially the electrical hook ups. I was delayed for 2 days because the truck plug didn't work but was told it was the car transporter.
tammy C.Keep up the good work.
cassie R.Need better sign was hard to find no name on paper work or business when called to get help no answer
James D.When I got to my loading location I opened the back of the truck. It contained old busted furniture and a garbage bag full of broken glass. I will be filing a complaint to Uhaul. I will never use Uhaul again.
James C.the place great. our equipment was not ready but once they got it in it was set up and ready to go.
Jonathon H.polite and efficient staff, well marked for easy visibility from the roadways. Great place !!
Robert F.N/A. Everything was done correctly
Anthony M.A little longer...earlier hours would be helpful. Otherwise exceeded my expectations and needs.
Travis C.Very convenient location, easy drop off, nice people.
Laura J.I have no complaints at all, y'all are doing a good job and Hannah was very nice and respectful! She got me in and out quickly so just keep up the good work.
Justin E.The young lady at the desk was a major help & handled everything professionally. She deserves a raise.
DeMarcus S.