Customer Reviews for Al Nes Truck Rental LLC
(U-Haul Neighborhood Dealer)

117 reviews

18710 SW 107th Ave   Cutler Bay, FL 33157

(305) 242-7957

Location Hours

  • Mon-Tue: 9 am - 1 pm
  • Wed-Sat: 9 am - 5 pm
  • Sun: 9 am - 4 pm
Special Operating Hours
  • 7/29/2021 - 8/2/2021: Closed

Services at this Location:

Contact Us

(305) 242-7957

18710 SW 107th Ave
Cutler Bay, FL 33157

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 1 pm
  • Wed-Sat: 9 am - 5 pm
  • Sun: 9 am - 4 pm
Special Operating Hours
  • 7/29/2021 - 8/2/2021: Closed
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Mayra P. 
Rating:
4.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

Customer did not leave a comment.

Eric Y. 
Rating:
5.0

Customer did not leave a comment.

ragineld T. 
Rating:
3.0

Customer did not leave a comment.

Fernando F. 
Rating:
5.0

Customer did not leave a comment.

maria W. 
Rating:
3.0

The person who was there when I went to get the truck was nice and helpful. He did his best to make sure everything was good with my reservation. The reason for my rating is because the uhaul location was inside a very shady mall that inspired everything but safety. I'd recommend moving this office to another location.

Yoniel V. 
Rating:
3.0

Need a better sign inside and out to locate area

Esperanza G. 
Rating:
1.0

The location is unmarked, poorly lit, not maintained, and there was no drop-box for the truck key.

Jeffrey B. 
Rating:
2.0

Upgrades needed for IT systems.

Vincent L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Ralph N. 
Rating:
5.0

Customer did not leave a comment.

Humberto G. 
Rating:
5.0

Customer did not leave a comment.

Angel G. 
Rating:
3.0

After hours drop off

Timothy J. 
Rating:
1.0

Customer did not leave a comment.

Olivia R. 
Rating:
5.0

Customer did not leave a comment.

ELSIE D. 
Rating:
4.0

Customer did not leave a comment.

Pablo A. 
Rating:
3.0

The male who was there during my purchase was dismissive, uncooperative, and not at all thorough with the process. I hope he gets addressed because he ruined the whole process with me and did nothing to make me, as a customer, feel I should come back or recommend him to anyone.

Marquis G. 
Rating:
1.0

Never again will I use the GO U HAUL, they over charged me for fuel. When I received the truck it had 1 line over half of a tank & when I returned it I returned it with 2 lines over the half of tank, and I was charged for 24.50.

Arsilia H. 
Rating:
1.0

Noone has called me about my complaint!!

Rhonda Z. 
Rating:
5.0

Customer did not leave a comment.

Giordano P. 
Rating:
1.0

Definitely not recommended to ANYONE. It's in a flea market where the people there do not give a fuck. Nestor who “helped” me is the worst.

Alejandro P. 
Rating:
2.0

There is no clear sign where to pick up the vehicle. The sales man left prior to us arriving & his friend had to call him for the information. Very irresponsible

Kristina F. 
Rating:
5.0

Customer did not leave a comment.

Alberto B. 
Rating:
1.0

When coming in the first comments was hurry up I'm leaving , my husband didn't even heard the instructions for return I called multiple times to the locationbecause we didn't know how to return this rental

Jorge S. 
Rating:
5.0

there was a leak in the roof of the truck discovered when it rained.

Ulrike D. 
Rating:
5.0

Customer did not leave a comment.

Luis C. 
Rating:
2.0

The location is not very safe.

Sarah L. 
Rating:
5.0

Customer did not leave a comment.

Latarsha R. 
Rating:
5.0

The person I dealt with was very nice, professional, and helpful. As for the truck it was clean.

cassandra J. 
Rating:
5.0

Customer service was excellent.

andrew H. 
Rating:
2.0

The guy was very rude just because I called to say that I could not locate him and that it seem that the location was closed....

Christian M. 
Rating:
1.0

Customer did not leave a comment.

Ibel B. 
Rating:
1.0

So this drop off place on a Thursday at about 11 am in the morning had nobody there. About 20 assets in the parking lot and a key drop box. Therefore i received a call from loss prevention a few days later asking me where the truck was. NOT impressed. Fortunately I had two personnel from our company had followed me to return the truck so they can vouch for the fact it was indeed dropped off on time with a full tank no damage and 200 miles below my allowed mileage. Truck ran great and was able to deliver goods to our project on time.

Kenneth C. 
Rating:
5.0

Let the prices drop

RAYDEL U. 
Rating:
1.0

No me atendieron bien por no saber hablar ingles

Yunier F. 
Rating:
1.0

The person in the counter of this place made sure our experience was the worse. He made it very difficult to rent the truck because his attitude was very negative and he also started blasting off that uHaul doesn't know how to do their job and how much they suck as a company and all the mistakes they make (when he is the one who couldn't find the rental agreement) regardless it is wrong and of poor professionalism to talk trash about the company you work for.

Valentin V. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Marcella C. 
Rating:
1.0

Bad costumers service

Alexander D. 
Rating:
5.0

Customer did not leave a comment.

Marcella C. 
Rating:
1.0

Customer did not leave a comment.

Amanda G. 
Rating:
3.0

Everything was good the guy there attended us very well

EMMA Y. 
Rating:
1.0

The gentleman never came out to check the mileage on the truck or gas nor did he ask how many miles i planned on accumulating. He just charged me for 30 miles. The MI Out that was listed on the receipt did not match the screenshot of the dash that I took wen I got in the truck. The final receipt said I drove 97 miles but I barely drove 12. I was later I have been renting with U-haul for years and this has been the worst experience ever.

susan J. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Netterkate O. 
Rating:
2.0

The proprietor was rude

Julie K. 
Rating:
1.0

Have some one with a better attitude

wylene S. 
Rating:
1.0

Dirty and guy was rude...

Victor M. 
Rating:
1.0

There was a homeless person sleeping in the UHaul truck!!!!! I didn't notice until I went to put the dolly in the loading dock area!!!! I would never go to this location AGAIN!!!!!!!

Katerina M. 
Rating:
3.0

Customer did not leave a comment.

Jose V. 
Rating:
5.0

Customer did not leave a comment.

Orlando M. 
Rating:
4.0

Customer did not leave a comment.

sandra D. 
Rating:
3.0

Customer did not leave a comment.

ERIC T. 
Rating:
3.0

Customer did not leave a comment.

Michelle M. 
Rating:
4.0

Customer did not leave a comment.

Kenneth D. 
Rating:
5.0

Professional and quick

maria R. 
Rating:
2.0

Customer did not leave a comment.

pedro D. 
Rating:
5.0

Customer did not leave a comment.

Alexander P. 
Rating:
3.0

Customer did not leave a comment.

Tiffany E. 
Rating:
1.0

The guy that runs this location is a piece of shit he is rude and needs to be fired. People like him should not be dealing with customer service he wasn't even there during business hrs. He has a fat sloppy man assisting him from the furniture store next door. I will never use uhaul again at least definitely not at this location

Alexandria R. 
Rating:
1.0

The guy that meets you is very, very, very unprofessional and of course they didn't have the moving blankets that I requested. A phone call stating such the day before??? Is that really too much to ask? The truck rental was there and had gas, but was a total POS. The steering was about to go and the parking break alarm was off and on the whole time. Ridiculous. I tried to call on the way home so Customer Service could hear it BUT only managed to be on hold for 25 minutes. Oh we'll live and learn it was HOMESTEAD after all. What did I really expect, my bad.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

Juan R. 
Rating:
1.0

Showed up at 5:45 PM and the the person had closed early. I left keys with the owner of the Furniture store right across from the uhaul rental place. There were others that arrived after me asking the same question so I directed them to the Furniture store and I had to leave to catch a flight.

alex M. 
Rating:
5.0

Found a syringe in the back of the truck

Patricia V. 
Rating:
3.0

THIS LOCATION NEVER TOLD ME ABOUT PUTTING THE KEYS IN THE KEYSBOX

PEDRO M P. 
Rating:
5.0

Nelson is the best very friendly

Cedric C. 
Rating:
5.0

Customer did not leave a comment.

EMMANUEL S. 
Rating:
5.0

Wonderful

leonardo R. 
Rating:
4.0

Other locations had none or not for out of town rentals said would check the area, came back with none anywhere, this location just a few blocks away was great and most helpful.

NANCY C. 
Rating:
2.0

The guy renting the truck was very unprofessional, and the back of the truck was very dirty, I had to sweep out the truck before use.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Mailyn G. 
Rating:
1.0

The owner was obnoxious. He yelled at us. This place was terrible. I would never return to this location. He told me he allows homeless people to sleep in his trucks and this was obvious when we opened the truck. My previous experiences with U-Haul have been good. You must insist on minimal standards of professionalism for each franchise.

Robert B. 
Rating:
5.0

Nestor is the best.

Michael C. 
Rating:
1.0

The truck I rented was over heating the company I rented from there phone was down for hrs even when you guys tried to call them it took several attempts this was a terrible experience and customer service was terrible thank you this may be my last time dealing with you guys

sergio G. 
Rating:
5.0

I would like a way to lock the hitch to improve security. Overall good experience.

KENNETH V. 
Rating:
5.0

Customer did not leave a comment.

Sophia S. 
Rating:
2.0

I Tried to pick up trailer in marathon but they weren't open despite their listing saying they were. I ended up having to drive 1.5 hrs away to pick up our truck from an unfriendly gentleman and then load our cargo and drive two cars home...

Mathew S. 
Rating:
5.0

Customer did not leave a comment.

Tyeisha R. 
Rating:
5.0

Customer did not leave a comment.

FRANCES S. 
Rating:
4.0

Customer did not leave a comment.

hatcher T. 
Rating:
4.0

Customer did not leave a comment.

Leonel L. 
Rating:
5.0

Customer did not leave a comment.

Miguel R. 
Rating:
1.0

Have someone check for truck after dropoff before assuming it wasnt left.

Yahaira R. 
Rating:
1.0

Customer did not leave a comment.

Erik F. 
Rating:
3.0

Guy was really helpful!

Jimmy M. 
Rating:
5.0

Customer did not leave a comment.

Miguel S. 
Rating:
5.0

Customer did not leave a comment.

Polisia D. 
Rating:
2.0

The truck I rented was dirty and smelled really bad. I had to sweep out the back of the truck and let it air out due to the smell. Also the truck only had a quarter tank of gas when I picked it up. I returned the truck with three quarters of a full tank. I will not rent from this location again.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Jorge S. 
Rating:
5.0

Customer did not leave a comment.

Edmund C. 
Rating:
5.0

Customer did not leave a comment.

Vanessa F. 
Rating:
3.0

Staff was very friendly. The location, however, was confusing and hard to find inside a flea market. Also not well marked. 5-Stars for the employee 1-Star for the location 3-star average.

Ilmar S. 
Rating:
5.0

Everything is ok excellent service thanks .

Roberto R. 
Rating:
5.0

Customer did not leave a comment.

OLHA Y. 
Rating:
1.0

Poor location far from the trailer. attendant not familiar with equipment or hook up. had me sign the waver that there was no damage to the equipment before I saw the trailer. Didn't know how to hook up chain. The rate of hire was way to high for the trip. This is a bad location and the trip too expensive.

Brad M. 
Rating:
2.0

Customer did not leave a comment.

Gladys A. 
Rating:
3.0

Location not visible. Need Uhaul signs up

anetta M. 
Rating:
5.0

Customer did not leave a comment.

Erika M. 
No reviews have been submitted for this location.

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