Customer Reviews for Al Razzaq Food & Gas Store

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Al Razzaq Food & Gas Store

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Christopher G. on

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scott w. on

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Was told to pick up my trailer at the 50th Street location for 9 am by U-Haul. After waiting for an hour in line at this location was told that the trailer wasn’t there and would have to be picked up in St Albert location an hour away!! There was 2 of these exact same trailers sitting on the 50 Street locations lot!! This delayed my travel from Edmonton Alberta to Nanaimo B.C by several hours!! I then had to hire people to help unload since my help had to leave because they could not wait the several hours that I was delayed by! I called a manager to explain my situation only to be put on hold for 30 minutes after explaining to him my situation I was hung up on by him!! I then spent another hour on the phone to try and reach someone to talk to!!! It seems not 1 person was willing to help me!! After all this frustration I would like to be compensated financially for the extra money I had to pay to hire other movers in Nanaimo!!!

Penny H. on

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Brian S. on

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Had a reservation and when I went to pick it up at 9:00 at 8:45 they called and said I would have to drive to past St Alberts to pick one up and I was on the south side of Edmonton-1 hour drive Reservation should mean just that-disappointing

Jesse N. on

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The last time I tired to rent a uhaul I was called the day before my pickup to find out "sorry nothing in your area is available we have over booked our equipment. Good bye" It cost me $500 plus fuel to do the same move that should have been $170 plus fuel. This time called ahead to check with the indicated pick up location,to discover" nope we do not have that size truck". Called customer service they indicated "a call will be placed 24 hours before reservation to guarentee your rental". This call was placed 36 hours before my reservation.I asked to rent for 2 days as the site only allows for 1 day rental and if it made it easier a smaller truck could be used. Lady on the phone was very helpful and indicated if I was interested in picking up the next day ( earlier then was booked before) she could find me a truck and guarentee the rental for me. This did happen, however no second day was put on the reservation nor was the extended coverage I had selected before. This is because a whole new reservation was made and the first one was not cancelled. To my joy I found out the next day I had 2, 26 foot vans booked and guaranteed this time.... Over all equipment was great, booking was at least honored this time, so it was an improvement over the last experience. Makes me wonder if the last truck rental was cancelled over something like this times over booking which cost me more then it should have to move.

CONSTANCE T. on

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Doug C. on

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patricia w. on

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I am disappointed with uhaul completely. The facility was absolutely disgusting. I am a single mom that was moving out of province, I wasnt sure how much fuel the truck would use so I filled it up. I am disgusted with uhaul that there is no reimbursement for over fuel, yet they charge 30 dollars and 1.39 a liter if returned without fuel. I will not reccomend this company to anyone. Its deplorable how this company treats its clients.

Richard O. on

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Great equipment but Your rates are outrageous 400$ for 8hrs use of a auto carrier

Clement P. on

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TRACY M. on

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RYAN C. on

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Unit was covered in snow. Owner told me to sign inspection, without doing it. Then pick up store wanted me to pay for cleaning after I removed snow and cleaned unit better than Recieved. I also had to drive 2 city's away to pick up. Either tell me all units are rented, don't tell me the day before I have to go out of town to pick up. Very disappointed. Will try to not use u haul again.

James W. on

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Samuel G. on

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Bert S. on

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Ours was the only small container. The rest were trucks at this place

ron n. on

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Shannon H. on

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madilyn h. on

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Again very pleased with all the services provided thanks

james e. on

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Colton P. on

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Worst experience I’ve ever had will never recommend this place to anybody. I will encourage friends and family to use your competter instead.

Kelsey V. on

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Barry G. on

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Quick and fast and very curtious

GINO S. on

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You advertise $19.95 a day, I had the vehicle for 3 hrs went 43 miles and it costed me over $100.00. Don't like the math.

Diana B. on

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I requested a truck in the South Edmonton area. Next time please help people with their needs instead of doing whatever you guys want because people must move.

Mark S. on

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Very easy to get along with. Will do business here again.

Kevin S. on

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john m. on

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gord M. on

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The only challenge for me was the distance to pick up the vehicle. We had a short in town move but the vehicle pick up was 10 klm from our residence outside of town. The attendant was courteous and helpful.

Bradley A. on

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Uhaul comfirmation email had address corrrect . Owner texted me an address and it took me to wrong location.

bill h. on

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Dale J. on

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michelle b. on

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Vehicle was leaking water some of my items got soaked

Viktoria K. on

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The location for the drop-off was actually outside of St. Albert on a highway. The drop-off location should have been written on the return as being near the outskirt of St. Albert. Otherwise, all was OK. Thanks.

Don H. on

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jilles r. on

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the dollar amounts are a little shady. Overcharged.

Mo R. on

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Brad C. on

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Kerrie C. on

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jilles r. on

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The truck I rented was in miles, not kms, so when I came to pay the cost was a little more than expected. Not a big deal, but it would be nice to know these little things ahead of time. Apart from that, I had no problems at all. The service I received was really good. Thank you.

Garry M. on

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Lynn S. on

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Lindsey S. on

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tyler r. on

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I was charged a full extra day for extending my pick up time by 2 hours. I think that's ridiculous, I mean is that really necessary. I guess it's just like every other company out there. Trying to nickle and dime people. Plus the whole experience with uhaul was pretty disorganized.

gregory C. on

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Al was very friendly and did his job great. However, I was very unimpressed with the destination of this location. It was 30 minutes north of Edmonton past St. Albert and the address provided in our email was incorrect and the assistance on the phone was not as helpful. The whole ordeal ended up taking 2 hours of driving to find this location.

lucinda h. on

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Service was excellent and fast. I called same day as needing rental and was able to pick up right away. Upon arrival I had forgotten the adapter for the lights. As I was returning trailer to same location, they loaned me an adapter instead of having to drive home to get mine. Thank you

dennis B. on

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I was called into their office for the paperwork & had trouble breathing cause there was sooooo much dust. Very unclean. Also I reserved for 2:30 & you booked me with this store for 4:00PM. It took them 2 1/2 hours to answer their phone which I didn't have time for. Because of that, I returned your trailer about 3 hours later than I wanted to (11:00PM). NO, I will tell my story but not recommend you. Sincerely, Frustrated & unhappy!!!

roger c. on

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pat m. on

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Truck was not clean.

IVAN R. on

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The truck was very dirty, there was food crumbs left all over the seat and floor as well as emphy food bags. The windshield was so dirty I had to stop at a gas station to clean it myself. The pick up location was dirty, poorly maintained and smelled very bad. The staff (or I guess store owners) were poorly trained as they couldn’t answer any of our questions including telling me I could return the truck at any location in Calgary of my choice which wasn’t true. In addition, the truck seemed to be very worn out and banged up in several places, and this wasn’t written on the check out card. I will not recommend this location to anyone.

jaswinder g. on

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Joanne G. on

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The service was good, but the location was VERY Dirty. I would have liked help adjusting the mirrors.

gillian l. on

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Excellent location for St Albert people needing a Uhaul truck. Owners are very nice and easy to deal with. I have rented there twice now and would recommend to anyone.

Terry C. on

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Very pleasant service.

daniel s. on

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Excellent experience, the gentleman who took care of me was polite and helpful. He treated me with respect and was a pleasure to deal with. When I left I shook his hand and I think we both enjoyed our brief encounter. Will use this location for my future Uhaul needs 100 percent.

Bryan G. on

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The truck was very dirty in cargo area. Dirt and debris on the floors. There were many wet moving blankets left inside. The cab of the truck was very muddy. The staff was very friendly and it was an easy experience however.

michael D. on

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Our experience with renting a UHaul truck was extremely frustrating. In the 2 days before moving day (the truck was booked 2 weeks in advance), the location to pick up the moving truck was changed on my account 3 times. I tried several times to contact the preferred location that I chose to pick up the vehicle and even left a couple of messages which were not returned. The next day I opened my account and the preferred location was different again, this time the location was quite some distance from where I was moving from. I called to confirm and the owner/operator was unhelpful and would not confirm my booking and refused to provide me with any information and told me to call back as he was outside his office. The next time I opened my account, the preferred location to pick up the truck was again different and this time it was in a different town and quite far out and was not even on google maps. I called customer service and was told that the first location was no longer affiliated with Uhaul and after some time on the phone, I was connected with the owner/operator of the third location. Upon finally finding the location, the owner had to literally wade through garbage on the floor, the business looked like a garbage dump. The truck was returned 2 days early, and was not refunded any money or kilometers. I was told the balance for kilometers was zero, however I feel that the third change of pick-up location (being so far out of the way) should have resulted in a refund. I am absolutely appalled by the service and will never recommend UHaul to anyone.

Don H. on

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I was told that an email receipt was sent to me. I’m still waiting for it.

Alexander H. on

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Donald T. on

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noella a. on

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Very nice customer service

Kassandra M. on

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I’m not sure anything could be changed :) everything was great :) Friendly service. We always rent from this location and the owners are always amazing!

susan S. on

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well where to start how about being proactive when the company knows there isn't a 26ft truck available for a client who reserved a month in advance don't you think when they come to pick it up they would want a 20ft truck no they don't then they need to go from 50th street location almost to ononway to get a truck and for the inconvenience take $50 off wow never again and the ononway location very very dirty inside

Mark M. on

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Rory M. on

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Ma & Pa outfit. Slow service, but effective.

DAVID H. on

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alan p. on

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Dirty. Garbage on the floor. I would say it's unprofessional to have a Uhaul affiliate at such a gross location. Way out of town.

BARTON L. on

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bryce m. on

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Was pretty easy to find and get to. Just looked for all the big uhaul trucks. The lady inside just took my key and said the rest of the paperwork will be done later. Very muddy parking lot, almost got stuck

dave l. on

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Very Friendly

Jim F. on

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Derrel D. on

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GEORGE S. on

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terribly sorry, but the cost per mile is outrages. cost too much for the time I had the machine, but at least what we needed don=ing got done

susan l c. on

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I found a crack pipe in the ashtray very in excusable and in professional brought it up to owner he didn’t care

WILLIAM B. on

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tyler t. on

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Quick fast easy

JAMES M. on

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It was a great quick and easy experience, he was friendly and helpful. The experience was great. They had what I needed and didn't waste anytime selling it to me. The only down side is sometimes uhauls are a little old and crappy and this one was getting there. It happens with all the renting out and dropping off from various locations. But overall it got us from point A to B and we didn't break down or have problems it was clean and ready for use. Thanks!

AL L. on

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Get the correct GPS addy. Incorrect info is a pain in the ass

KWYNTON NICHOLA M. on

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Miranda M. on

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midod g. on

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They area is far from customer like me I lived in Edmonton to pick up uhall in 50 km out of Edmonton a country place and you can drop it off at different locations I was told No NO. But During my reversion I was told it ok to pick up not Ok. Talk to your customers honestly and true. Drive seat was full off cigarettes can smell smoke. Not very Good.

SHAWN A. on

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Rear passenger trailer light would not work consistently. Location was hard to find. Address given did not work on GPS.

mark v. on

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Danette h. on

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This was not the location I booked the trailer at. When we got to where I booked it were told they did not have one. We had to drive way out of Edmonton to pick it up. Very unprofessional of uhaul. I will not book with you again. Very frustrating. The gentleman at this location was very kind.

Kyle A. on

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TIM H. on

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lynell f. on

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Truck onsite to rent.

Cathy b. on

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Signage to actually find the place. The vehicle had an order and was full of fog or cat hair. I’m allergic to it... uncomfortable.

LUCY V. on

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matthew y. on

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Linda F. on

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GEORDIE c. on

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All good.

peter v. on

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MIKE K. on

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It is a good drop off location and was a very fast return overall.

Andrea H. on

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Once you know what to expect at this location it's easy enough to deal with. Multiple business run here.

Alison M. on

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Get rid of the lady in the Morinville location. I have never ever had worse customer service in all my life. I am a manager of a store and would advise you to get rid of her. Luckily the guy in the new pick up location was helpful. She really made my moving experience horrendous.

AL O. on

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eric z. on

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Consider the milage from the location to the renter's house. The truc needs mechanical revision for speedometer and alignment.

Anna S. on

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Andrea H. on

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If the location works for a drop off great if not..... I had trouble getting it un-hitched ( I just wasn't strong enough) and there was nobody to help me. A guy walking past helped me out. Thank goodness.

Gordon stewart P. on

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Customer did not leave a comment.