Customer Reviews for Al Willmart Discount Store

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Al Willmart Discount Store

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Timothy N.
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Robert S.
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Daniel M.
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Your app is terrible. Both pick up and drop off I had issues with your app working and had to call customer service and wait forever to get someone to do it via email instead of using your crappy app and website service. I hope I never have to use uhaul again. I cannot express how dissatisfied I am with your after hours check out and check in process via website or app. It's awful.

Stephen T.
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Trena M.
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Ha Al was ready for us and very accommodating.

Olga N.
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The owner of the location was very nice and helpful.

dianne R.
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Al was great! He came in on Sunday to get me set up. He was very helpful with my rental. An overall positive experience.

robert W.
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Karen J.
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cynthia B.
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David B.
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James A.
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Very helpful, and fast service. Great experience

Kristan C.
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margaret B.
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Douglas B.
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Everything was in place along with with a friendly atmosphere

Lee S.
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Clifton J.
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Kenneth B.
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JEREMY W.
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Rolland D.
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jonathan G.
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The personnel was great--friendly, helpful and understanding. Unfortunately, it was impossible to use the app to return the truck. (That wasn't necessarily his fault.)

Deborah V.
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Representitive was very helpful, knowledgeable, and polite.

matthew H.
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It is a nice place to do business I will go back

ROBERT S.
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David M.
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Owner was very helpful doing the contract and hooking up the trailer.

David M.
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Great place to do rentals! Hooked up the trailer and checked everything to be sure it was safe! Will rent at this site again.

David M.
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Al Wilmont was very helpful in getting me the trailer I needed. I will lease from him next time I need equipment, (Belfast, NY)

Mari S.
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We had ordered a dolly and moving blankets, none of which were provided. I had to call and after waiting on hold for 30 mins I finally reached someone to make an adjustment of the charges as this location isn't open on Mondays. It was difficult to find the right vehicle as it wasn't parked in the location specified in the app.

STEVEN B.
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GERALD F.
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Kathy M.
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The location and staff there is amazing and accommodating however ,., U-Haul is very greedy when comes to mileage these days and any slight overages. They also could use some sort of package deals...! Such as renting certain sizes for certain milage get some equipment free (dollies, blankets, car hauler package) . Idk I think it's pretty expensive unless you're going very short distance.!! Other that excellent LMAO good luck.

Albert W.
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robert S.
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Very good customer servic

Reza R.
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Clean windshield as well.

Jared C.
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I did specify a specific location right down the street from our home, but that location was not picked on the confirmation date. Every detail matters for a 7-hour moving trip with 2 toddlers, and it was out of the way to travel 30 miles in the am the opposite way when I chose a closer applicable location.

Leonard H.
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Employee took the time to check me out to make sure I had a receipt of return.He emailed it to me but for some reason I never received the email.

Robert D.
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sean B.
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Mardie S.
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andrew H.
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Ray S.
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great people

Dale M.
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Excellent. AL, the gentleman at the store was a very great help and very, very kind.

Timothy B.
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norman S.
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Stephen G.
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Raul E.
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I just wish there location was closer when order everything. They had the 26ft truck uhaul said none was available in NY

MIKE B.
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Price charged was 50% higher than original quote. At check in they misread the gauge causing me to be charged an additional $75 for gas. The only thing that redeemed the rental was the district manager Matthew who helped resolve the fuel overcharge situation.

Jeff F.
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The guy didn't know how to run the ipad and computer to rent the truck to me, took over an hour to get checked in.

David M.
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The owner was very helpful getting the paperwork and the hitching done. Everything went very smoothly!

Roger F.
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had to wait FOR ABOUT AN HOUR so the moron could figure out how to do the contract then he told me I had to have it back at 4pm!!!!!!!!!!!!I guess the 6 hours included the time I had to wait in the office.The tow dolly was a piece of crap and I had to stop twice in a 30 mile trip to put it back on the tire it had a knot in it and the rackets were so rusted I had to put some wd 30 on them to get them to move

Thomas M.
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Timothy B.
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everything was in order

Gordon H.
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Marissa P.
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Ray S.
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CHARLES B.
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I completed an e sign in with a confirmation number. I arrived on time and the "agent" did not have a clue what he was doing. He managed to complete my transaction about 30 minutes later with the assistance of an advisor on the phone. UHaul should not authorize agents without a successful training and background educational check.

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