Customer did not leave a comment.stphen W.
Customer Reviews for Al Willmart Discount Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were very helpful!Gary S.
We ordered the truck for Olean the pickup location was moved 30 miles away at 530pm the day before pickup. Neglected to include a lock for the truckDavid R.
Customer did not leave a comment.William B.
Have it set when you make the pick up all the stuff completed so when you get there you don't have to wait while they put all the info into the computer to get you on the road quicker. When I make a pick up on the computer I think I should be in and out of there in 10 mins or less not over a half hrMichael W.
Customer did not leave a comment.Nick W.
Super helpful and understanding!Colton W.
I will always use this vendor when k need to rent a truck.Ray D.
Better space to park equipment. Other equipment was left in driveway. It was hard to figure out where to leave it.Hannah B.
Dropped trailer off on time and received a $20 fee and them saying I dropped off after hrs which is a lie. Place says open till 5pm on Saturdays and I dropped off between 2pm and 3pm. Was nobody even there when I dropped off. As I was pulling out guy who runs place was just pulling in and then I recieve $20 FEE. I will be reporting this and disputing it for wrongful charges.Shawn M.
Have units transported to locations that have reservations more than 1 week out......Kevin F.
Customer did not leave a comment.Albert W.
Customer did not leave a comment.Nathan S.
Al was greatAlbert W.
Customer did not leave a comment.Maria S.
I couldn't find a truck of the size I asked for (20 ft). A 15 footer was available almost 30 miles away. At $0.99 a mile that added a significant amount to my rental. It looks like you need more trucks.JOHN B.
Customer did not leave a comment.AMBERLYNETTE B.
Quick fast service.... Would go there againJoe L.
Easy to find, ample parking, key drop box easily located.chad M.
Customer did not leave a comment.Donald S.
Everything went well. Owner was waiting for me. Trailer had been checked over and was clean inside.Russell B.
Customer did not leave a comment.Penny L.
Customer did not leave a comment.TIMOTHYMICHAEL D.
Customer did not leave a comment.Aaron H.
Very friendly and helpful!David M.
Al was great! Thanks for such good service!pamela M.
Customer did not leave a comment.Richard M.
When someone makes a reservation weather it be 1 way or 2, you need to be in contact. We were moving made my reservation way in advance..day if no rental. Put us a say behind and we had to go way out of way to get it. Had an issue with the towing trailer if we hadn't handled it ourselves we would if never made it to our destination.KIM H.
The gentleman was there early for us. He was amazingHeather M.
Staff was super friendly and helpfulRandall F.
Customer did not leave a comment.dennis R.
Customer did not leave a comment.BENJAMINLEROY H.
The truck bed was very dirty - there were footprints all over it and I had to clean it before I could put my stuff inside. The floor of the cabin was also dirty with dried mud. The cabin smelled faintly of vomit. To improve, the truck should have been maintained. Driving the truck felt particularly bumpy and loud (more than other uhauls I've driven previously) and I think it needs mechanical maintenance. The shop itself was ok, but quite cluttered and dirty. The man working was friendly and checking out was easy.Sarah J.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.BRYANMICHAEL D.
Customer did not leave a comment.Annie M.
The owner was very accommodating, found and went to get the truck forms . He was very friendly and helpful. Thank youdavid S.
Customer did not leave a comment.Janis B.
Customer did not leave a comment.Justin P.
Customer did not leave a comment.CHARLES S.
we had to go here because they didn't have our truck at the location i asked for. We were offered a free day and that was not applied. He also gave us the wrong dolly. We wanted a furniture dolly and got an appliance dolly this was not what we needed, i tried to get this resolved and it was not.Ann T.
Customer did not leave a comment.Albert W.
Customer did not leave a comment.Tobi T.
Owner, AL, was excellent and accommodating, and his location was easily accessed for pick up and drop off.Maurice B.
Customer did not leave a comment.Linda R.
Very good with customer! Very fast and helpful.CRAIGS B.
Nothing, these guys are great, very accommodating and kind!!!Allan H.
Customer did not leave a comment.Timothy N.
Customer did not leave a comment.Robert S.
Your app is terrible. Both pick up and drop off I had issues with your app working and had to call customer service and wait forever to get someone to do it via email instead of using your crappy app and website service. I hope I never have to use uhaul again. I cannot express how dissatisfied I am with your after hours check out and check in process via website or app. It's awful.Daniel M.
Customer did not leave a comment.Stephen T.
Ha Al was ready for us and very accommodating.Trena M.
The owner of the location was very nice and helpful.Olga N.
Al was great! He came in on Sunday to get me set up. He was very helpful with my rental. An overall positive experience.dianne R.
Customer did not leave a comment.robert W.
Customer did not leave a comment.Karen J.
Customer did not leave a comment.cynthia B.
Customer did not leave a comment.David B.
Very helpful, and fast service. Great experienceJames A.
Customer did not leave a comment.Kristan C.
Customer did not leave a comment.margaret B.
Everything was in place along with with a friendly atmosphereDouglas B.
Customer did not leave a comment.Lee S.
Customer did not leave a comment.Clifton J.
Customer did not leave a comment.Kenneth B.
Customer did not leave a comment.JEREMY W.
Customer did not leave a comment.Rolland D.
The personnel was great--friendly, helpful and understanding. Unfortunately, it was impossible to use the app to return the truck. (That wasn't necessarily his fault.)jonathan G.
Representitive was very helpful, knowledgeable, and polite.Deborah V.
It is a nice place to do business I will go backmatthew H.
Customer did not leave a comment.ROBERT S.
Owner was very helpful doing the contract and hooking up the trailer.David M.
Great place to do rentals! Hooked up the trailer and checked everything to be sure it was safe! Will rent at this site again.David M.
Al Wilmont was very helpful in getting me the trailer I needed. I will lease from him next time I need equipment, (Belfast, NY)David M.
We had ordered a dolly and moving blankets, none of which were provided. I had to call and after waiting on hold for 30 mins I finally reached someone to make an adjustment of the charges as this location isn't open on Mondays. It was difficult to find the right vehicle as it wasn't parked in the location specified in the app.Mari S.
Customer did not leave a comment.STEVEN B.
Customer did not leave a comment.GERALD F.
The location and staff there is amazing and accommodating however ,., U-Haul is very greedy when comes to mileage these days and any slight overages. They also could use some sort of package deals...! Such as renting certain sizes for certain milage get some equipment free (dollies, blankets, car hauler package) . Idk I think it's pretty expensive unless you're going very short distance.!! Other that excellent LMAO good luck.Kathy M.
Customer did not leave a comment.Albert W.
Very good customer servicrobert S.
Clean windshield as well.Reza R.
I did specify a specific location right down the street from our home, but that location was not picked on the confirmation date. Every detail matters for a 7-hour moving trip with 2 toddlers, and it was out of the way to travel 30 miles in the am the opposite way when I chose a closer applicable location.Jared C.
Employee took the time to check me out to make sure I had a receipt of return.He emailed it to me but for some reason I never received the email.Leonard H.
Customer did not leave a comment.Robert D.
Customer did not leave a comment.sean B.
Customer did not leave a comment.Mardie S.
Customer did not leave a comment.andrew H.
great peopleRay S.
Excellent. AL, the gentleman at the store was a very great help and very, very kind.Dale M.
Customer did not leave a comment.Timothy B.
Customer did not leave a comment.norman S.
Customer did not leave a comment.Stephen G.
I just wish there location was closer when order everything. They had the 26ft truck uhaul said none was available in NYRaul E.
Price charged was 50% higher than original quote. At check in they misread the gauge causing me to be charged an additional $75 for gas. The only thing that redeemed the rental was the district manager Matthew who helped resolve the fuel overcharge situation.MIKE B.
The guy didn't know how to run the ipad and computer to rent the truck to me, took over an hour to get checked in.Jeff F.
The owner was very helpful getting the paperwork and the hitching done. Everything went very smoothly!David M.
had to wait FOR ABOUT AN HOUR so the moron could figure out how to do the contract then he told me I had to have it back at 4pm!!!!!!!!!!!!I guess the 6 hours included the time I had to wait in the office.The tow dolly was a piece of crap and I had to stop twice in a 30 mile trip to put it back on the tire it had a knot in it and the rackets were so rusted I had to put some wd 30 on them to get them to moveRoger F.
Customer did not leave a comment.Thomas M.
everything was in orderTimothy B.
Customer did not leave a comment.Gordon H.